I purchased a 2017 Kia Soul from this location 11/09/18. My prior car wasn't going to last much…read morelonger, so after having to have the front brakes serviced & getting a long list of other repairs that I "should really address" I started researching what my next car was going to be. My sales coordinator was Rose, she was a joy to work with, as were Tim & Tim, the 2 gentlemen who assisted with the financing. All 3 of them are very personable, customer oriented & know their stuff. All my questions were answered to my satisfaction, everything was thoroughly explained. The monthly payment was a little more than I wanted to pay, but for what I got, it's well worth it. I loved the fact that I didn't need to haggle to get a great price, the price you see on the website is the price that you pay, but keep in mind that's before all taxes, fees, & any extras that you want are added on. For the test drive, I took the car to my mechanic, who checked the car out thoroughly, the car passed with flying colors, with a couple of minor issues that were addressed before I drove off the lot. I can honestly say that in all my years of buying cars, this was the easiest, most pleasant car buying experience that I've ever had. I highly recommend Hertz Schaumburg.

There are pluses and minuses. By far the best car buying experience we have had. Super simple…read moreprocess, very fair prices and super nice staff. However as we were told by our sales rep they only have 1 guy who does the finances. This causes a huge backup if there is literally anyone else there trying to buy a car. We were there from 9:30am to 2:30pm. While buying a car is a process, it's not a 5 hour process. Esp since there is no haggling involved and we had the car we wanted picked out. By the time we were able to sign our contract we were already in a huge hurry So we had to rush the most important part of the whole thing. We carved out 3 hours, were fine with 4, then started to get annoyed and anxious at 5 We also noticed an interior light wasn't working during our test drive. The sales rep mentioned they would have someone swap it out but by the time we left it was still out. Either they forgot, or somehow in 5 hours had no time to swap out an interior lightbulb. They did end up changing it a few days later though We would defiantly go back and recommend to friends. Just make sure to bring lunch haha

Car Max is a great place to sell your car. You get a fair deal in a streamlined process. It didn't…read moretake long for them to assess the value of my car and they gave me a week to decide and bring my car back. When I brought my car back to sell, it was a pretty simple process. It was painless and took less than an hour (on a Wednesday). Rosie, Vivi and Aly provided excellent service! They made it very simple to get through the process. I never thought of selling my car at Car Max ever before but they offered much much more than the dealerships! Check them out. You'll be very surprised at their offers!

The customer service at this location is an absolute nightmare. We came in looking to buy a vehicle…read moreand sell ours with a pre-approved check in hand, but ended up spending hours getting the runaround on the phone, having to re-explain our situation to four different people because nobody bothers to communicate internally. The worst part was their sheer incompetence regarding state regulations. They insisted it was "mandatory" for me to show a driver's license since I was on the payment method, even though my wife was the primary buyer on the vehicle. This is completely false and NOT an Illinois state law. Instead of double-checking their facts, their staff chose to be rude and condescending to my wife on the phone while continuing to give us the runaround. Save yourself the stress and insulting treatment. The total lack of basic legal knowledge, combined with terrible communication, disrespect, and complete disorganization, makes this Schaumburg dealership a total mess.

Upon arrival, everyone was very sincere! I got to test drive the vehicle of my choice right away…read morewith Michael C. and the rest is history. Smooth transitions all around and I'm finally the owner of the vehicle of my dreams. Thanks again crew!

I still feel satisfied with my service experience at Napleton Subaru. I was able to book my…read moreappointment online. Then, I showed up 15 minutes early and they were able to check me in right away. I simply needed an oil change and tire rotation, both of which were done well. They did tell me my brakes needed servicing, but I decided to hold off on that for now. They had the car ready about an hour after I dropped it off, so the turnaround time was excellent. Keith, my service manager, did a great job of explaining the service and what needed to be done. The price for the service was fair.

Kamarie Jones was a tremendous help! Kamarie and Mark Camacho gave stellar service. I was in and…read moreout within 30 minutes. I called in, emailed all of my documents, was approved, came in the same day, signed for my vehicle, and left a happy customer!

Brought my Hyundai Santa Fe here for an oil change under their 50…read moreDollar special for synthetic. Making an appointment was easy. They did not high pressure sell me on extra services. Work was done quick and washed it. Happy I stopped.

I wanted to leave some great feedback and kudos. Monday late afternoon I discovered I had a…read moredamaged, fast leaking tire. I was out running errands and immediately drove over to Schaumburg Toyota. Ezequiel in Service cane to help me. I had my 5 month old puppy with me, getting them used to car rides. He showed me where I could wait with him outside. I know you're a dog friendly company and we could have gone inside, but my pup is a bit crazy energy. 5 minutes after we were settled outside another employee cane out saw us and brought my pup a cup and bottled water. He stayed a bit to play with him too! 5 minutes later we had a couple more employees come out to say hi and also bring water! Ezequiel got us in and out of there in about 30 minutes so I could get the pup home. What a great customer service and caring experience. THANK YOU!

This Toyota dealer sucks. I wanted to buy a car from them. The salesman was great but…read moreunfortunately the sales manager Danny was awful. To the point that I will never buy a car from this dealership. This is the second time I have had a problem trying to buy a car from them. My first experience, I was at the table signing the papers when I noticed they had changed the agreed upon finance rate by several points. They lied and said that I didn't qualify for that rate. So, I just got up and walked out. They of course came running after me and immediately changed it back but this gives you a taste of how they behave. This time they wanted me to pay for $4000 in nonsense dealer add ons that I didn't want. Like interior and exterior insurance, rust proofing etc. The manager refused to take it off. He told me that on their more popular vehicles that they would not remove the add ons. The only thing he would do is allow me to pay them their $2900 profit they would make on that and receive no add ons, essentially taking off $1100 and paying an extra $2900 for absolutely nothing. This is a super shady unethical money grab. The silver lining was that my child was with me and this provided a very valuable lesson in car buying and how to recognize a scumbag that you should not do business with. Comically, their slogan is 'whatever it takes'. That slogan is literally on every car in the place. It obviously implies that they want to sell cars and are willing to negotiate. Unfortunately, what it really means is that they will do 'whatever it takes' to milk people for every penny possible. I would seriously recommend going elsewhere. These guys are the ones that give car dealers bad names. I honestly do not understand why so many car dealers continue to behave poorly and make buying a car so unpleasant. It doesn't have to be this way. Consumers don't like it. I refuse to make a purchase from someone like this. Bottom line, if you are selling cars, please treat every customer in a manner that you would want your mother to be treated if she walked in to buy a vehicle. Is it that hard? .... Not sure how they sleep at night.

The service staff is amazing!!! Marco is the best service manager. He was professional, kind and…read moremade me feel like family. I highly recommend this dealership to everyone.

Went there twice to test drive a car, both times the car wasn't there when I arrived. I spoke to…read morethe salesman 10 minutes before I arrived and he said he will have the car clean and waiting up front. I get there and the car has been out as a service loaner for the last 3 days. Happened twice. Today my dodge app sent me a coupon for an oil change. The coupon was sent to me from Zeigler. I get there and he tells me that they won't honor it. The coupon is literally from them. My car is listed and everything. Apparently it was too much of a discount and he didn't want to honor it. I left and went to Midas. I'd rather spend more at Midas than deal with the shady folks at Zeigler. They have horrible reviews for a reason. Head over to Elgin CDJR, it's a 15 minute drive and you won't get scammed like you will at Zeigler.

Andrew helped me get a jeep compass at a great price . He listened to my needs and showed me…read moremultiple jeeps in order to ensure I got the one I was happy with !

My husband bought a car here and had a great experience. Jared was great! Always willing to help…read moreand answer any questions.

They didn't complete the recall on my car, the last step was to fully charge the car to ensure the…read morelevel 3 charging recall fix was working and I got it back about half charged. We made the service appointment for the recall repair online and when I dropped off my car I was told that the technician was gone for the day (Friday) and we either had to leave the car over the weekend or come back on Monday. I could not again take extended time away from work on Monday (or otherwise) to come back for another appointment so I left my car and took their loaner. When I returned the car I didn't fill up the couple gallons of gas I used because the only reason I had to use a gas vehicle was because they didn't accurately coordinate that the correct technician would be available to service my car and I didn't have the time for a second extended visit. They told me that they didn't confirm whether the correct technician would be there for the service because we make the appointment online and refused to refund their gas charges. There is nothing noting that I needed to call to make a specific appointment and they made no apologies about the fact that they accepted my appointment without having the correct staff available for it. They could care less that I had to make two trips and were completely unaccountable for their system not scheduling service appropriately AND didn't even fully complete the recall. Won't go back.

Dishonest dealership!! I spent weeks looking for a car and thought I could trust my salesman,…read moreVenki, and his manager, Anthony, when they told me they would fix an issue. I explicitly asked them about a crack in the window on the car and if it would be fixed prior to my purchase and they said yes. I took my car in today and all they did was seal the crack so it wouldn't spread. This is what they offer as CPO. By not being honest upfront that it wouldn't be "fixed" but sealed so it wouldn't spread, they took my autonomy away as a consumer to make an informed decision. It's the absolute worst feeling ever to spend your hard earned money and be told by the manager that is too expensive to completely replace. And I drove over an hour to get to this dealership where I felt treated like a dollar sign opposed to a person and a valued costumer. I paid over the Kelly Blue Book value for the used Nissan Sentra 2022, and they wouldn't negotiate on fees. Worst car buying experience to date.

I don't agree with the negative reviews at all ! This is my 5th car with them and recommended my…read morefriends and of course , my husband , and all of them have had great experiences. Btw I lease !! Teddy is my salesman and he is the best at what he does. If you don't want someone to push you into a car that you don't want or to pressure you, go see Teddy . He makes the car buying experience fun instead of dreading it .

So while we bought my beloved little Subaru sedan here and my husband purchased thr biggest Subaru…read moreSUV the Ascent here, the dealership and the Service Department Manager are THE WORST! I am still under new car warranty and am a pretty independent and very competent female I took my Legacy in for a complimentary oild change and 30-point inspection The manager was a total misogynist and I ended up getting in an argument with him and stomping off in my 6" stilettos He made a crude sexual comment towards me My husband drove right out and was yelling at him telling him that he may NEVER speak to me or try to scam me again The dealership and purchase experience are fantastic and now WE take my car to the Service department on Lake and Grand and they are lovely to me It is not 1960 where you are allowed to put your fingers in your mouth and wolf whistles at a woman unless girl to to lol Every Subaru purchase that you make, Subaru makes a financial contribution to animal welfare! The whole reason that we are dedicated Subaru customers

My wife and I Traveled to Carol Stream to potentially purchase a Phoenix Cruiser Tony Junior had…read moregiven us a video walk around of the unit prior to our departure from Tulsa. First we would like to complement him on his presentation pointing out a couple of very minor cosmetic along all of the good. The coach was everything it was presented to be and we enjoyed our drive home. We would highly recommend Hometown RV, Tony Senior, Sue and Tony Junior were very knowledgeable, courteous customer focused. We met some of their employees who shared their commitment to customer satisfaction. My wife and I highly recommend Hometown RV

I think Sue and Tony were great, but the RV we rented really needed some TLC. Considering the…read morecondition, I don't think we got a value at $250 per day. Here were the top annoyances: Air Conditioning - Broke completely in the middle of our July trip, the mechanic said it was quite old and missing some screws. It wasn't possible to fix on the road, so we had no AC for 4 days. Sensors - Many of the key sensors were inaccurate. Ex: black tank level, water level. This proved very challenging for first time RVers like us, who didn't have a feel for how often to empty or refill tanks. Door - The screen door was missing a piece of plastic, which created a hole for bugs to come in and the door itself required a VERY hard closure to latch. My kids could rarely do it themselves. Awning - Not functional; directions in troubleshooting book didn't match type of awning on our RV. Generator - Shut off inexplicably a few times. Mattress - VERY old and worn. Electrical panel - Literally kept closed with duct tape and wouldn't stay closed. Easy to accidentally turn things off. Privacy curtain - Held back with duct tape. Easily knocked open.