Car Max is a great place to sell your car. You get a fair deal in a streamlined process. It didn't…read moretake long for them to assess the value of my car and they gave me a week to decide and bring my car back. When I brought my car back to sell, it was a pretty simple process. It was painless and took less than an hour (on a Wednesday). Rosie, Vivi and Aly provided excellent service! They made it very simple to get through the process. I never thought of selling my car at Car Max ever before but they offered much much more than the dealerships! Check them out. You'll be very surprised at their offers!

My son wanted to sell his car , so he requested a quote online from Carmax. He received the online…read moreoffer within minutes. It was a little lower than he expected, but since they promote how easy the process is he was going to sell it. I called to schedule an appointment and it was very easy and efficient. When we walked in we were told to go to another area and stood there for a few minutes before the employee acknowledged us. He told us the quote may change after the car was inspected. After about 30 minutes , we were presented an updated quote , which was 20% lower than the online quote. We asked for an explanation and was told there was a "whine". We asked if it could be explained to us and shown. We were told the evaluator was too busy. Needless to say we walked out. We did end up selling the car to another dealer for 40% more than what Carmax offered. Do not recommend

I still feel satisfied with my service experience at Napleton Subaru. I was able to book my…read moreappointment online. Then, I showed up 15 minutes early and they were able to check me in right away. I simply needed an oil change and tire rotation, both of which were done well. They did tell me my brakes needed servicing, but I decided to hold off on that for now. They had the car ready about an hour after I dropped it off, so the turnaround time was excellent. Keith, my service manager, did a great job of explaining the service and what needed to be done. The price for the service was fair.

Upon arrival, everyone was very sincere! I got to test drive the vehicle of my choice right away…read morewith Michael C. and the rest is history. Smooth transitions all around and I'm finally the owner of the vehicle of my dreams. Thanks again crew!

I had a great time here! Went in for a test drive of a used 2023 EV6 GT-line and Zack Rami wasted…read moreno time letting me go out and see it. Gave me a quick overview then just let me drive the car on my own! Love that I didn't have to worry about a salesman over my shoulder. I could just relax and inspect and use it how I wanted. Thirty minutes of driving and looking the car over at my own pace later and he confirmed that I wasn't interested in the car, just wanted a test drive. He gave me the carfax and let me be on my way. They didn't try to sell it to me, just understood the purpose of my visit and let me go free. No wasted time, no coddling feelings. I'm just disappointed they didn't have the color I wanted, otherwise I would have been happy to buy a car from them. If I'm ever looking for a new kia to buy, though, Zack is the first person I'll contact.

Service department gave wrong information and then never called back to discuss after several…read moreattempts

While taking my Toyota here for service is typically pricier than other auto service places in the…read morearea, I return here because of the consistent and fast service. And their expertise and knowledge of my car. I can usually just sit while I have my car serviced and the waiting room is a nice place to work or read for a while. The coffee machine is a nice perk too. Vanilla cappuccino anyone? Everytime I am here, they move the cars through pretty quickly for basic services like an oil change or tire rotation. I appreciate they will wash my car for me too, if I ask and the when the car wash is working. I have been told a few of times it isn't working, but I think that's code for "we don't have time to wash your car today, lady." I do appreciate the courteous and hardworking crew here.

This dealership used to be among the best. Bought 6 new vehicles there over 12 years and was quite…read morehappy with both the service and the sales process. However, I don't know what happened, but both have dropped off the edge into an abyss. My 12 year sales associate turned from a kind and helpful partner to a Trickey spinster. Maybe his buttons were being pushed by management, but he has been in the business long enough where he should be able to push back in my opinion. Service is even worse. I don't think I have been met with a kind response in the last five years when showing up for a service appointment. And the last one was the worst. All new faces and the look of arrogance. Then, when I received my car, it was very clear that it had been hit during the process. Now I have to go back and try to get some support . Needless to say, I don't feel good about it as they haven't been interested in nurturing the customer relationship in years . So sad... such a great dealership gone to the dark side.

The service staff is amazing!!! Marco is the best service manager. He was professional, kind and…read moremade me feel like family. I highly recommend this dealership to everyone.

***DANGER! DO NOT SHOP HERE! ***…read more When I bought my Wrangler back in 2020, my experience was overall good. The car is great. However, when I was told my credit would be run a few times, I did not realize that meant it would be run 14 times before ultimately going with their partner lender, Ally--making that many credit checks unnecessary in hindsight. 14 credit checks (with a good credit score) is horrendous when it was completely unnecessary for them to do so and could have done Ally from the start. Needless to say my over 700 credit score tanked because of their lack of due diligence. Now, several years later, this is my most recent experience, which I believe speaks for itself. They contacted me to schedule a recall service and offered seven different times and dates, which they individually then retracted. I started to wonder if someone random had gotten my information--it was that unprofessional. That being said, this was not my first car purchase, but it will be my first and last from this location. The manager of this location is very nice and a good sales representative, but unless you are working directly with him, I would NOT RECOMMEND spending your money at this location.

From start to finish, an excellent experience. Jared Nelson, our salesman, was professional,…read moreknowledgeable and friendly. Kept in contact with me as he was finding the exact car, which took only a few days. The day we picked up the car he seemed genuinely excited for me! Although the process of picking up a new car tends to be a bit long, he continually made sure that he was right there with us answering any and all questions. He took his time and was very patient while going through the workings of my new car, assuring me to feel free to call him if I was having difficulty with anything. Before we left, he asked if we'd like him to take a photo, which turned into a small photo shoot. Also, the Finance Manage, David Didier was excellent! Gave us information on different options, without ever being pushy. He let us decide what would work best for us with giving his opinion only when asked. I would highly recommend Wickstrom!

I recently purchased a new car from Wickstrom Auto Group, and I couldn't be happier with the…read moreexperience--thanks in large part to Eric Jensen. From the moment I walked in, Eric made the entire process smooth, transparent, and genuinely enjoyable. He took the time to understand exactly what I was looking for, answered all of my questions without any pressure, and made sure I felt confident every step of the way. His knowledge, professionalism, and friendly approach really stood out. What truly set this experience apart from any dealership I've worked with in the past was how seamless and efficient everything was. Eric was a true one-stop resource--handling everything from the vehicle details to paperwork and financing. There was no back-and-forth between different departments, which made the process incredibly straightforward. Remarkably, I was able to walk in, complete everything, and drive out with the keys in hand in about an hour. That level of efficiency is almost unheard of when buying a car, and it made a typically time-consuming experience refreshingly easy. If you're in the market for a new vehicle, I highly recommend working with Eric Jensen at Wickstrom Auto Group--you'll be in great hands. I am thankful I stumbled upon doing business with Eric and at same time annoyed I just found him. I don't foresee working with anyone else next time I am in the market and it's great that as part of Wickstrom Auto Group he can support the Ford and Lincoln models in addition to Jeep.

Made a pretty good deal work out. Johnny is your guy if you ever want to purchase a car here.read more

Went in with a letter i got in the mail to try to get out of the current loan i'm in. Sat down with…read moreJuliano to go over what our possible options were .. unfortunately couldn't work out a deal but Juliano was very professional and helped my husband and i fully understand the options/ break down of everything. walked away with a better understanding on my loan. thank you !!

I don't agree with the negative reviews at all ! This is my 5th car with them and recommended my…read morefriends and of course , my husband , and all of them have had great experiences. Btw I lease !! Teddy is my salesman and he is the best at what he does. If you don't want someone to push you into a car that you don't want or to pressure you, go see Teddy . He makes the car buying experience fun instead of dreading it .

So while we bought my beloved little Subaru sedan here and my husband purchased thr biggest Subaru…read moreSUV the Ascent here, the dealership and the Service Department Manager are THE WORST! I am still under new car warranty and am a pretty independent and very competent female I took my Legacy in for a complimentary oild change and 30-point inspection The manager was a total misogynist and I ended up getting in an argument with him and stomping off in my 6" stilettos He made a crude sexual comment towards me My husband drove right out and was yelling at him telling him that he may NEVER speak to me or try to scam me again The dealership and purchase experience are fantastic and now WE take my car to the Service department on Lake and Grand and they are lovely to me It is not 1960 where you are allowed to put your fingers in your mouth and wolf whistles at a woman unless girl to to lol Every Subaru purchase that you make, Subaru makes a financial contribution to animal welfare! The whole reason that we are dedicated Subaru customers