I simply cannot say enough good things about how FANTASTIC Dr. Dawson is!!! I have been a patient…read morefor probably 10+ years at this point for both glasses and contacts, starting when I was a kid and now into adulthood. She is personable, thorough, and professional. The most important part: NO AIR PUFF!!! But seriously, the new office is beautiful and there's a great selection of frames. Focus will match prices for 1-800-contacts and most other places. Seriously, Dr. Dawson is THE BEST and if you've made it this far in the review without scheduling your appointment yet, you need to get on the phone right now!!

Sat outside with my kids for 15minutes receptionist just sitting there doing her best to ignore us…read more Look if you're busy, that's fine, say that you're overwhelmed or a private practice or whatever. Don't just ignore people and be rude.

Walked off the street with a broken pair of ray bans from 8 years ago. They repaired them free of…read morecharge. Awesome customer service, I will come back!!

I highly recommend Eyes on Wheaton. As a first-time client I was impressed with Dr. Chase Smith's…read moregentle demeanor, expertise and professionalism. Their equipment as far I could tell is state-of-the-art. Other staff member were obviously well-trained and exhibited a high level of customer service. Additionally no one tried to sell me a more expensive eyeglass purchase option. I will return again and again to this establishment.

I really like it cuz its usually not that busy and you can get help right away. Plus I've bent my…read moreglasses several times and they always straighten them out for free. Plus they're always nice about it!!!

I had a 12:50 appointment.. there was another person there that I didn't know that had a 1 o'clock…read moreappointment.. they told us both at the same time that the doctor has lunch from 1 o'clock until 2:20 and couldn't take us both.. let me remind you, It's about 12:55 and the eye doctor was still with a previous customer... so I asked the front desk lady like, why would you schedule somebody at 1 o'clock if the doctor goes to lunch at 1 o'clock? They ended up taking me and the other Customer I had never met in my entire life in the same small room together to do the eye puff exam.. which was extremely uncomfortable.. like, we are not together why would we have a private appointment together? I know both of us were uncomfortable and confused! The actual doctor was nice, that I can say.. but everything else was absolutely terrible. So much so I paid the one time fee and I will never go back.

Dominic was very helpful, honest and upbeat. This was the 2nd store I was in and it's not even…read moreclose to how I was treated in the 1st one. His staff was just as nice as he was Erica was helpful and thorough. I appreciate this location and will drive the extra 45 minutes for the great service.

After a bad situation at the Lenscrafters in Fox Valley Mall, I returned here to see what they…read morecould do, since Wheaton is my normal store. My eye frame arm had snapped in half during an adjustment by their store personnel, and the mgr at Fox Valley said I had to buy a new pair of glasses, but needed my eye exam done again, since it had been 2 years. She did not offer to replace the frame and all they did was place a plastic piece over the 2 piece arm, which wobbled on my head, and really made it difficult to wear the glasses. I had one backup pair but it was a previous prescription that is a little strong. I took some packing tape and wrapped the arm to make it stronger, but still difficult to wear. We were going out of the country in a week, so I was panicked. No need to worry! Wheaton got me in the next day for an exam with Dr. Losurdo (who is amazing), helped me choose new eyeglasses, and gave me a great discount, free warranty, plus filled my complicated progressive prescription within 4 days (had it rush filled by mgr). The store mgr at Wheaton said that they should have replaced the frame at Fox Valley, since they broke it, without any disclaimer that it was my problem, but whatever. I will never go back to Fox Valley. The vibe is totally different at the Wheaton location where they actually want to help you. I love the Wheaton location.

Worst alleged customer experience ever. I have been calling the store several times a day for four…read moredays and all I get is a recording that says I will get a call back within 48 hours. That started 96 hours ago. Their corporate phone line and chat completely suck.

the eye doctor who works here is so beyond rude and never has any sense of emotion whatsoever it…read moreseems. every time i go in if she is there she looks like she hates her job. mind you, she does front desk work as well it seems but clearly doesn't do it well. her attitude and the experience i have had alone each time with her specifically have made me not want to return to pearle. you are a horrible representation of the company and you shouldn't be working here to be honest with you.

The Dr.was talking to me like I don't understand English , She was using her gestures to refer back…read moreto me to a diabetic doctor or an eye doctor she was actually pointing at her arm to see a diabetic top that draws the blood from your arm and the eye doctor that examines your eyes . What brings you here , and I actually came in for a regular checkup and I stated that on my form am I going to see them again no way. No wonder the rating was two star rating I gave them a one star rating.

I had the best experience with Dr. Maria Pappas and the staff at Target optical. It was my first…read moretime there and I was trying a new place to use my benefits before the end of the year! Dr. Pappas was very thorough and patient as she explained the photos of my eyes and the changes and the whys!!! The front desk rep...I think Sarah was so warm and welcoming. She helped me pick great glasses and was just overall nice to interact with. I encourage you'll to go experience this for yourself

A complete ripoff. the sales lady had an 'get outta here : we don't want your kind" attitude. No…read moresmile , stern looks. very unwelcoming . just to shoo me off she quoted me $450 just for the lenses !! unbelievable. when theres clearly many great alternatives including Warby Parker ($149 same prescription, same lens type ) and $130 at Costco.

Horrible customer service. After 3 weeks of waiting, with no communication from this office,…read more finally received the (very expensive, paid if full) new lenses and frames. It took having to go in person and insist on receiving lenses that had arrived at this office within 10 days of the exam. I called and confirmed they arrived and were going to be cut that day, didn't happen! Total lack of communication....

I had to pick a new eye doctor with my new vision plan at my job, so I just went down the list of…read morethe providers. The first one didn't answer, so I called the second one - Dr. May's office. The staff is all very friendly, and I was so satisfied with their work and professionalism that I recommended them to 2 or 3 other people from my office to go there. They weren't pushy on trying to sell the most expensive frames or anything like that. They even made it a point to call me when they had coupons for the contacts that I wear - I think they saved me like $40 bucks from what I paid at my old eye doctor. Kudos! You can really SEE the difference between them and others! (I know that was a horrible, cheesy joke.)

Dr Beasley is amazing. Very attentive and truly cares about her patients. I highly recommend Dr…read moreBeasley.

I've been wearing glasses since 1974. I don't know how I ended up at Rosin Eyecare to look for…read moreglasses, but I'm so glad I did. Rick helped me on my first visit and I found his knowledge and help to be a game changer. I've gone to Rosin (and Rick) for my last 4 or 5 visits. Planning on going again this week:)

A massage, and chocolates, and a fruit bouquet! Shut the front door!…read more I usually go to their Villa Park location for my vision needs, but then I found out they were having a little "thank you customers" shindig at this location and decided to hop on over. The office was all decked out after having a bit of a makeover. There were snacks galore, some tasty beverages, and a lot of smiling faces warmly greeting me when I entered. They offered a free eye x-ray thingie and it was pretty cool seeing what my eyeball looks like from the inside. I had my exam and brought in an old pair of glasses that needed new lenses. They asked if I had any interest in buying new ones, but didn't really push when I declined. However, I had my heart set on owning my first pair of prescription sunglasses and I ended up with a pair of bitchin' Michael Kors. This was done with the assistance of several amazing ladies telling me which ones looked good, and which ones looked horrible. Sometimes you just need a honest women telling you that your head is too giant for a pair of eyewear. Oh, and I also got hooked up with the first pair of contacts that didn't make me want to claw my eyes out. SWEEEEEET! After my exam and purchases, I partook of a chair massage, some delicious cupcakes and strawberries and cheese aaaand you get the idea. I enjoyed myself, let's put it that way. They were great about sending the lenses over to the Villa Park location for me to pick up since it was closer, which I was SO very happy about. Less time in the car makes me a happy girl. It was a super fun night with an eye exam thrown in. Can't beat that.

They were great when I saw them a year ago. I've been trying to call for days to make an…read moreappointment, and no one is answering the phone or responding to my voicemails. Unfortunately, I will be finding a new vision center.