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    Naperville Area Humane Society

    2.9 (28 reviews)
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    Ask the Community - Naperville Area Humane Society

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    Adopt Pet Shelter - 11 years later

    Adopt Pet Shelter

    (68 reviews)

    I can't believe I hadn't reviewed Adopt previously. My dear sweet Calliecakes is from this shelter,…read moreso I am forever grateful that they rescued her. My parents saw her at the shelter back in 2012 and texted me her photo (because they knew I wanted a cat), and I was like "yes absolutely I want her I will come get her." And the rest is history -- it's been 11 great years with my bestie (and hopefully many more). And then a year later, almost to the day, my parents were like "hey let's go to Adopt" the day after Thanksgiving and they ended up getting a cat (their second) for themselves. I haven't been back to the shelter since 2013 when I went with them when they decided to get their cat, but at that time the shelter was super nice and they had several rooms where cats could roam free. It was a nice, no-stress situation to be able to sit on a sofa or on the floor and have the cats come check you out. So many snuggles. And I follow them on Instagram and they continue to do great work and care deeply for the animals they rescue. Definitely check them out if you are looking for a new best friend! And now enjoy the cat photo spam/cat tax :)

    The dogs and cats are well taken care of by the staff and volunteers. They are friendly and…read moreinformative about any questions you have about adopting a particular dog or cat. There are a lot of amazing cats and dogs here looking for a good home. They offer vet services including spay and neuter at the clinic they have across from the shelter.

    HART ( homeless animal rescue team)

    HART ( homeless animal rescue team)

    (5 reviews)

    We adopted a puppy from the Joliet location at Petsmart, and within a day I contacted them by email…read morewith a question/concern about worms found in her stool. Never heard back from them. Very disappointed.

    Back in March my neighbor called my mom and I and told us to check out a huge litter of possible…read moreGermen Shepard/ Rottweiler puppies. We went and we fell in love with one of the two females. We weren't certain we were going to adopt her yet because the rest of the family needed convincing. We already a dog. Our neighbor adopted a male. About a week later my sister and mom went to the shelter in Joliet to adopt her. My sister paid her. We were told she couldn't go home until the next week after she had been spayed which they only do once a week. That same day my neighbor took her puppy home. About two days later one of the puppies that had already gone home was diagnosed with Parvo. All the puppies had to be isolated for eachother. We wanted to know if our puppy had it or not and offered to pay full price for their vet to do the test. They refused. If we took her home then we couldn't blame them. My two little nieces live with us. We couldn't give them a sick puppy or put our other dog as risk for this deadly illness. Then a week later we were told she came down with kennel cough and was going to stay at the owners house. We could get it when she was better. At this point we all just wanted our dog but the lady kept assuring us she was fine. She even sent us pictures of her giving her a bath and running around. My sister's coworker also adopted a puppy from this liter. She went to pick up her male puppy and they had mislabeled them and tried to give her ours. She said no this a female, my friends dog. Our dog was not supposed to be at the shelter, she was supposed to be at the owners house. At first they told her that accidently gave her dog to another family. So she tried to file a police report but turns out her puppy was the one at the owners house The owner of an animal shelter could tell the difference between a boy and girl. The same day our neighbors puppy got very sick because he had a parasite and three different types of worms. During all this my sister and I got in the car to make the 45 minute ride during rush hour to get our dog. We weren't going to wait anymore. We wanted our dog and our vet said she'd get her ASAP to test for Parvo and worms. The lady turned her phone off while dealing with my sisters friend. She called us back when we about ten minutes away and said we could pick up our puppy the next day. We said no we almost there. She said the shelter was closing and no one would be there. First off all someone should watch all those animals at night and second of all not one person could wait ten minutes? When we got there everything was locked up. We got our puppy the next day but they refused to give us information on the vet they used for the spaying. Our vet said the surgery was done very sloppy and our puppy was too young for it. She tested negative for parvo and positive for roundworms, hookworms, tapeworms, and another parasite. Our vet happens to be Bansfield at Petsmart and our vet was upset at the way our puppy was treated. She was also too young for a lot of shots they gave her. Our Petsmart no longer lets HART do adoptions there. I'm not saying they are bad people I just think they needed have the resources or expertise to handle that type of situation.

    Greater Chicago Cavalier Rescue - Ryno, the wonder Cavalier!

    Greater Chicago Cavalier Rescue

    (4 reviews)

    WOW! I finally hit 500!…read more I wanted to make this review special--something that's close to my heart (just like my other 100 markers!). For those of you who know me, know that I love my pooch Ryno. He's a Cavalier King Charles Spaniel, and yes, is treated like royalty. I have yet to meet a Cavalier that hasn't been sweet, awesome, and overall just a great catch! I have not adopted from this rescue, but know people who have, I've also met a few people affiliated with the rescue at various meet ups and dog shows throughout IL and even WI. :-) You couldn't ask for a bunch of better people! Here's a little about their mission (taken from their website): GCCR's mission is to help ensure the health and security of abused, abandoned, and otherwise endangered Cavalier King Charles Spaniels by rehabilitating and placing Cavaliers from shelters and similar situations, by assisting breeders and owners in finding new homes for their Cavaliers, and by providing to the public educational materials and consultation regarding Cavalier health and care. The growing popularity of Cavalier King Charles Spaniels has prompted increased breeding by unscrupulous breeders and puppy mills. This development suggests that owners' concerns about health as well as the number of Cavaliers in need will only grow. Placement of Cavaliers in new homes without appropriate, knowledgeable veterinary testing may result in unforeseen, serious heartaches for new owners. The GCCR as well as other dedicated Cavalier rescuers and owners are here to help.

    It seems like the two other reviews say it all!! I volunteer with the GCCR and can't believe how…read moresupportive, nurturing, and selfless this group of people truly are. We have members who have owned cavaliers for over 20 years and novice owners. All of which are dedicated to educating the public, raising awareness, and rescuing these lovely dogs. Please join our group on facebook or check out the rescue website: www.gccavalierrescue.org

    Paws for a Cause Vet Care - Presurgical care

    Paws for a Cause Vet Care

    (88 reviews)

    Affordable, compassionate care with a positive experience…read more I've taken both of my dogs to Paws With the Cause Vet Care several times over the years for vaccination clinics, and I'm always grateful to have an affordable option for routine care. Recently, I decided to bring my youngest corgi here to be spayed. I'll admit--I was nervous going in after reading some of the less favorable reviews--but I'm happy to say my experience was entirely positive from start to finish. Check-in was smooth and efficient. I arrived early, carried her in as soon as the doors opened, and we were checked in quickly. I was told I'd receive a call or text later in the day when she was ready for pickup. Pickup itself was a little hectic and took longer than I had hoped, but once I had my girl back, everything else went wonderfully. She recovered beautifully from the procedure, and they sent her home with medication to help manage pain and keep her calm during those first few recovery days. Overall, I'm very pleased with the care we received and truly appreciate having access to a service like this. I would absolutely recommend Paws With the Cause Vet Care--especially for anyone looking for quality, affordable veterinary services.

    They were a sham and bait and switch trash operation. Not sure where my actual updated review went…read morebut this should correct it. Holy Hell At first this sounded like a great place with a solid mission statement and amazing prices for vet care even if it was 30-40 minutes away (from NW burbs) in Naperville, IL... so it was a little concerning that their reviews on Yelp and Google were inconsistent AND majorly NOT positive. Backstory: been looking for a neuter for a newly rescued cat directly from the streets, not thru an organization, and this requires a lot of vet and setup work (vaccination neuter etc). These guys sold me on the services and affordable fees so well I was set to go get my new cat all done here and bring my other too as well UNTIL the cheap pettiness reveal happened... and I experienced an epiphany on who they actually are...and why these poor reviews exist. Services seem okay, but they didn't do the exam in front of me so I cant really attest to that. The checkup summary recap and findings seemed adequate. I have a regular vet. I came here because of the neuter and I was contemplating moving vet services over for the whole set because I had some positive initial calls and chats. It's a long drive 30m more than the 10m it normally takes me and this is and was not appreciated... feline complaint meows became l yowling wrestling and tearing at the carrier behavior at the end of this trip. So imagine the level of annoyance one has after arriving by 8am, waiting 30m to get a simple checkup and blood draw waiting another 30m to get your pet's back... then being denied the advertised discount on this checkup (paltry $25) because: 1. I didn't have it printed out on paper 2. they don't have access to a printer 3. It cant be printed at the UPS store now bc it needed to be presented at checkin... because the invoice isn't be rerun (really JFC) talk about the most ridiculous interaction with a low budget vibe of BS from the not-so-gifted... omg seriously? So not to be a Karen but hell... I wanted to talk to the clinic Manager. The staff run by this unpleasant JACKIE NAMELESS ("no I don't have a business card") didnt care about the marketing chat and promises or all the hassle getting up at 6am for this deal to make a red tape exception... AND final straw ... because I complained about this promo coupon situation she said they would not let me get my neuter here. They whole reason I even did any of this... yeah I walked out without anything but utter contempt for this trash admin operation that wasted 3 hours of my time and gave me a stressed out boy who tore open the carrier by the time I got home. GFTO and away. This is a good indicator and illustration of WHY this place had to move and change their DBA name for a reason... what a joke of a place and this level of services shows how you get what you pay for... and the prior negative reviews are legit. (Note there was a guy complaining about the vet service he got for his dog, rescued cat directly from the streets, not thru an organization, and this requires a lot of vet and setup work (vaccination neuter etc). These guys sold me on the services and affordable fees so well I was set to go get my new cat all done here and bring my other too as well UNTIL the cheap pettiness reveal happened... and I experienced an epiphany on who they actually are...and why these poor reviews exist. ** BEWARE **

    Compassionate Heart

    Compassionate Heart

    (24 reviews)

    We recently had Dr. Jessica come to our house after our 15 yr old dog was diagnosed with terminal…read moreissues. You could not possibly ask for a kinder person to help through this process - she explains everything thoroughly, does not rush the process and was great with follow up communication as she even returned our dogs ashes to us in about a week. Would without a doubt recommend her to anyone in need of in home euthanasia.

    We are so grateful for the calm, kind, gentle guidance of Dr. Jessica Kriner. It was an absolutely…read moregut-wrenching decision to have our 15-year old border collie, Maggie, euthanized at home. It is so helpful to have someone you can ask questions of, to reassure and comfort you at a fraught and emotional time. Every criteria we had was met and exceeded: we wanted Maggie to feel no fear, to have unhurried time with her, to have a clear understanding of what was going to happen, to say goodbye on our terms. Maggie simply and immediately accepted Dr. Kriner's presence, decided she welcomed pets and affection from this sweet person she had never met. The only focus was Maggie, to have her feel complete love surrounding her, to let her enjoy cheeseburgers and chocolate, pets, hugs, kisses, many words of love, to make certain she knew exactly how special she was and always would be and that we were grateful for her life with us. There is no avoiding how heartbreaking a time it is, but to have a precious fur baby handled with love, calmness, gentleness, respect and care is an enormous comfort. We are so profoundly grateful for Dr. Kriner. She returned Maggie's ashes to us with the same compassion with which Maggie left our home. We are unspeakably touched by every aspect of interaction with Dr. Jessica Kriner of Compassionate Heart.

    P.A.W.S. Tinley Park - Shelter time!

    P.A.W.S. Tinley Park

    (99 reviews)

    After reading the reviews online for P.A.W.S., we were very hesitant and waiting to experience some…read moreof the same negative feedback. Especially around customer service, the amount of time it takes to adopt a pet and if the pet was still adoptable once we got through the process. Well, we DIDN'T have ANY of the bad experiences others reported. The customer service upon entry from START to FINISH was OUTSTANDING. Upon arrival, we were greeted by the front desk with excellent customer service. The 'cat' coordinator who took us to the cat section was VERY knowledgeable about the cats and spent an incredible amount of time with us. We didn't feel rushed at all. P.A.W.S followed through with everything they said they would do. The whole process from seeing our little Whisper to picking her up and taking her to her new home was six days (and that's because two of the days we weren't available). The process went very smoothly. They answered our questions in person and returned our phone calls and emails timely. They are very concerned about their pets and the homes their animals are placed in. We feel really honored to house one of the pets from their facility. Thank you P.A.W.S for everything you do for animals!

    Horrible. My mom and I have been searching for a puppy that was either a German shepherd, husky,…read moreor lab. We went to this facility before close at 4 and don't get my wrong the lady who came out to talk to us was amazing and shared great info on how to utilize their website to see what animals they had available! They had a beautiful puppy that was a lab/retriever mix. So my mom went through the process and applied to adopt this little fur baby. After two weeks, there had been no reply from the people who supposedly view these applications. So my mom had emailed for an update 3 times!!!! WITH NO RESPONSE. I don't know who is in charge of that but it's straight ignorance. I understand they want to find a good home for these animals but jeez at least communicate! We have been dog lovers are whole life. In this household we currently have a German shepherd who is 6 years old and had a German/ husky mix that had passed two Christmas' ago at the age of 12. With no email back, my mom and I went up to the facility to meet the pup in person. And the rules there are RIDICULOUS. You can not get to the level of the dog which is crouching to the floor. They don't allow the dog to lick you or come too close in contact with you. It's like how are you supposed to get to know the pup and see if it's a right fit for you? They don't allow 1:1 with the pup and it's crazy. After not hearing back for a month and a half, we ended up saving/adopting a pup from a humane society in Munster, Indiana. She's beautiful, shots up to date, fixed, got 1:1 time with her, and took her home the same day! She got along with our shepherd and the kids love her. DO NOT GO TO PAWS

    Naperville Area Humane Society - animalshelters - Updated May 2026

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