Update 3: I filed a BBB complaint. The business responded with false claims that I harassed the…read moreowner on social media and LinkedIn and cited an employer I have never worked for. They are now threatening legal action. I stand by my posts and have not made any false statements. TO THE OWNERS RESPONSE. Don't be sad about my review--be disappointed in yourselves as business owners. Do better. Everything written in your response directly contradicts what I was told in person. You stated that multiple attempts were made to contact me regarding this incident. That is false. No one contacted me at any point. Management only became aware of the issue after I reached out. You also claim my dog was properly cleaned and reference video footage. If such footage exists, please share it--you have my email. His condition upon pickup clearly indicated otherwise, as I spent 45 minutes cleaning feces from his paws once we got home. There is also no reasonable way this could have been "missed." My dog was wearing a large winter jacket that required staff to handle and touch all four of his paws in order to put it on. Staff were taking an extended amount of time before bringing him out, and another employee stepped in to assist with getting him ready. Given that level of handling, it is not credible that feces covering his paws went unnoticed by anyone who was paying attention. Regarding the padding, two staff members explicitly stated it was part of his care due to concerns about him falling as a senior dog. That representation was a key factor in my decision to purchase the Pawdemics service. Lastly, I appreciate the advice suggesting veterinary boarding. However, that recommendation could have been communicated during intake, during follow-up calls, or after I paid for an evaluation. At no point was this raised as a concern. You had no issue accepting my dog despite him being partially blind, deaf, and showing signs of dementia--until after something went wrong. Your response continues to contradict what was communicated to me in person. Again, if you have additional information or footage, please provide it via email. I am absolutely disgusted with this facility and my experience here. I was convinced to place my dog, Tito, in their "Pawdemics" service after being told he would receive constant surveillance and that it would be best for him as a senior dog. I was also promised a padded room for his comfort and safety. None of this was true. The room they described to me is apparently under construction, and instead my dog was kept in a cage with no padding anywhere on site. When I picked him up today, his paws were filled with chunks of feces. I was told he had an accident and that staff had cleaned him up -- clearly, that did not happen. I spent 45 minutes cleaning him myself once we got home. I don't understand how something like this could be "missed." When I raised my concerns, the general manager repeatedly stated that they have other dogs and cannot watch him consistently. If that's the case, why am I paying extra for a service that was sold to me as individualized, specialized care tailored to my senior dog? The explanation directly contradicts how this service was marketed. I asked to speak with someone above the general manager and was told there is no one -- that the owner does not interact with clients. That response alone speaks volumes. This was a complete misrepresentation of services and a very upsetting experience for both me and my dog. I would strongly caution anyone considering this place, especially if you are trusting them with a senior or special-needs pet.

Within just a handful of times of using the daycare service at DePAW (after 4+ years using a…read moredifferent doggy day care, weekly, without incident), our dog got bit and injured by another dog while under the care of DePAW, a bite that tore her ear, damaged tissue and wound up requiring her to be sedated and given stitches. When they called us to tell us about the incident, DePAW told us that another dog had 'overcorrected' ours, when she tried to play with a dog that didn't want to play with her. A professional dog daycare service needs to have the experience and knowledge to separate dogs before this happens - most often bites happen with uncomfortable dogs, not aggressive ones. It's clear that the other dog was uncomfortable in the situation they had the dogs in, and our dog got the worst of it. We feel this was a preventable accident and likely a result of either staff not recognizing the energies of the dogs under their care, or them taking on more dogs than they can handle at one time. A dog who is uncomfortable enough to seriously bite and injure another dog should not be in the same room as a playful dog who wants to initiate play with others. Perhaps even more disappointing on a personal level was the conduct of DePAW in the aftermath, and how transactional and impersonal our interactions with them have felt. When calling us to tell us what happened they never apologized for our dog getting hurt there (I am sure this is a liability thing they are trained to do) and they did not follow up afterwards to see how our dog was doing. We only heard from them after we sent an email expressing disappointment a week later - we did hear an apology then, to their credit. I'm sure we've signed a waiver giving away all of our rights in terms of compensation and vet bills, so we didn't even try to ask DePAW for help with the hundreds of dollars of medical bills we have incurred due to this incident, but they didn't even waive the $35 daycare charge for the day she got hurt. I guess a dollar is a dollar. I don't think I've ever taken the time to write a negative Yelp review when we've had a bad experience, particularly with local businesses, but given this experience I don't feel like DePAW is necessarily a safe or caring place to leave your dog and so for that reason I feel that people should hear our experience. Again, we've taken both our dogs to a different doggy day care for 4+ years on a weekly basis and always felt they were safe and well taken care of by people who were attentive and cared for the wellbeing of our pups. That's not at all how I've felt interacting with DePAW - it feels very much like they care about your dollars, not your dogs. I can't speak to their other services, and I'm sure there are people working here who truly love dogs, but I'd strongly recommend you look elsewhere for safer, more caring and less transactional daycare options.

My otherwise healthy dog suffered a medical emergency (seizure) at the time of drop off today when…read morehe was being boarded. Luckily I hadn't left the facility yet. The staff sent me video footage of the event and I quickly took my dog to the vet to be seen and diagnosed. The staff were so sweet and caring to my dog during it, which could be seen on the video. We have been coming here for years for boarding and more recently grooming for our dogs, but today really showed me why we keep coming back. Thank you to the staff for being so wonderful during a stressful time!

We love LOL! Our dog has been attending daycare for over 18 months. He has such a good time and the…read morestaff is wonderful!! They are also great when he boards in the slumber party room. He has made so many friends and comes home happily tired!! We love that they always share pictures of his time there with us!

We've had training, used their daycare, and had grooming done at Woofbeach Cove in Glen Ellyn. We…read moreare very happy with all the services we've had and our pup really likes the people there.

They are always so polite and make time to clip my dogs nails! I just made an appointment for…read moregrooming

Austin and Amy are AMAZING! They have gone out of their way to help train our puppy and family!…read moreHighly recommend! Highly!

Grooming is not the best. My dog was scheduled with Natalie but Robin took care of my dog. From…read morethat time, I can't even hold my dog's paw and ears. He does not look like he got groomed. Something must have happened that she did not tell me. She kept my dog all day with no water. I called, and never got a return call. Secondly, every time I take my dog, I'm always surprised with the cost and woofbeach does not give you a heads up. Not taking my dog there. Now my dog needs sedation for nail trim.

Everything! The experience was seamless!!! Service spot on!…read more Cleanliness- good! Price a bit high , but in line with all. They make your visit comfortable!

After purchasing our new puppy from Petland Batavia, Millbrook Animal Care was one of the three…read moreveterinarians recommended to us and was the closest location. Our first wellness visit was supposed to be covered by Petland. We purchased our puppy on a Saturday, and with Monday being a holiday, we called Millbrook on Wednesday to schedule an appointment. My wife spent nearly 30 minutes on the phone answering numerous questions, many of which were later repeated in an online form that had to be completed before the appointment. Our appointment was scheduled for 1:00 PM on Saturday, and we were asked to arrive 15 minutes early. Unfortunately, we forgot to bring a stool sample and had to return home to retrieve it, causing a slight delay. We arrived at exactly 1:00 PM(the time of our appointment) but were informed that we would need to reschedule. Since we live approximately 20-25 minutes away in South Elgin , both my wife and I were extremely disappointed by the lack of flexibility, especially given that we were only a few minutes behind the requested early arrival time. Although we were able to reschedule for later that same day, the experience left a negative impression. Later, while getting gas at Costco, we stopped by River West Animal Hospital in St Charles to inquire about establishing care there in the future. The difference in experience was immediately noticeable. The atmosphere was welcoming and relaxed, and the staff was friendly, understanding, and accommodating. Despite arriving close to closing time, our puppy was seen within approximately 20 minutes. The veterinarian (Jason Long) examined our Cavapoo, answered our questions, and had an excellent bedside manner. While the visit at River West was not free, the cost was very reasonable--just bit over $100, which included an examination and stool sample testing. Based on our experience, we plan to return there for the remainder of our puppy's vaccinations and ongoing care. Overall, we were disappointed with our experience at Millbrook Animal Care and were much more impressed with the level of service and customer care we received at River West Animal Hospital. We later cancelled our appointment at Milbrook. After reading a few of the reviews, there are some reoccurring themes at this animal clinic.

Omg I am so happy I found this place! I had been looking for a place to take my yorkie whenever I'm…read moreout of town or working in the office. I stumbled across this place while driving down Rt.59. I used to take my little guy to Petsmart in Aurora, but I noticed he didn't seem to like it and would be really anxious when I picked him up. I wanted to try a new place and see how he liked it. I tried Central Bark. My dog really likes it! He gets excited when I'm dropping him off and he's no longer anxious when I pick him up. He's calm and happy! The staff is really nice and I can't say enough good things. The atmosphere seems really warm and inviting for pets. I'm so happy I found this place and my fur baby is too!

I can't say enough good things about Central Bark in Aurora! I boarded my dog here overnight for…read morethe first time, and from the moment we walked in, I felt at ease. The staff was warm, professional, and clearly cared about the dogs as if they were their own. What really stood out to me was my dog's reaction. At other facilities he's hesitant, but here he was wagging his tail and ready to play the second we walked in. The next time we went back, he was literally pulling me toward the door, which says it all! The facility is clean, well-organized, and (big plus!) has an outdoor play area. My dog loves being outside, so having that option made a huge difference compared to other places we've tried. It's rare to find a daycare/boarding spot that checks all the boxes: safe, caring, fun, and reliable. Central Bark truly delivered. I'm so glad to be the first to share a review, because they deserve to be recognized. If you're in the Aurora area and looking for a place where your pup will be treated like family, this is it.

First time we have ever boarded our dogs. So very comforting to see the pictures Bark Bus posts…read more The boys were happy and well taken care of. We will certainly return. Thank you Bark Bus!!

Our dog Daisy sparkles loves boarding there We have border…read moreher there several times in the last year Wish they had a consistent groomer

I can't believe I hadn't reviewed Adopt previously. My dear sweet Calliecakes is from this shelter,…read moreso I am forever grateful that they rescued her. My parents saw her at the shelter back in 2012 and texted me her photo (because they knew I wanted a cat), and I was like "yes absolutely I want her I will come get her." And the rest is history -- it's been 11 great years with my bestie (and hopefully many more). And then a year later, almost to the day, my parents were like "hey let's go to Adopt" the day after Thanksgiving and they ended up getting a cat (their second) for themselves. I haven't been back to the shelter since 2013 when I went with them when they decided to get their cat, but at that time the shelter was super nice and they had several rooms where cats could roam free. It was a nice, no-stress situation to be able to sit on a sofa or on the floor and have the cats come check you out. So many snuggles. And I follow them on Instagram and they continue to do great work and care deeply for the animals they rescue. Definitely check them out if you are looking for a new best friend! And now enjoy the cat photo spam/cat tax :)

The dogs and cats are well taken care of by the staff and volunteers. They are friendly and…read moreinformative about any questions you have about adopting a particular dog or cat. There are a lot of amazing cats and dogs here looking for a good home. They offer vet services including spay and neuter at the clinic they have across from the shelter.