We just returned from a week long vacation and were thrilled with the services provided by Auntie…read moreCarol's Whisker Watchers. Finding someone to care for our cat AND bearded dragon was no small feat! We received notes and photos of each visit and could rest easy knowing our pets were getting love and attention while we were gone. 100% we will use again for future trips and will recommend to friends!

Before selecting Auntie Carol's Whisker Watchers, I had asked for references. Carol provided 4…read morereferences and I spoke with all references within 30 minutes. Two of them called me right back after receiving my message. A testament to Carol and her team! Auntie Carol watches our cat, Jasper when we travel. She is the best and has taken great care of our baby!! I receive daily updates and pictures of Jasper's care in great detail - putting me at ease. The team puts your pet's needs first and ranks a 12 out of 10. I highly recommend!!

As a former dog carer and employee this is the last place I would take my dog for boarding. Jess…read morethe groomer is the shining star. She cares, and is Awesomeness!!

I take my Aussie Doodle to get groomed there. The groomer, Jessica, does a great job and it is…read morereasonably priced

We have been so happy with everyone at Sweet Paws. Our dog loves to go to daycare. He comes back…read morenice and tired too! I love the "report card" they give him. There is always some really cute pictures from the day! It's also great that they have indoor and outdoor areas depending on the weather - perfect for rainy/snowy days! I would recommend them to anyone with a dog that loves to play!

Our dogs stayed at Sweet Paws from 5/22-5/31/2026. When I picked them up their beds were covered in…read moredry urine (not a fresh accident) which is not common behavior for them. Their nails which I paid to be trimmed were still very long and they appeared to be highly stressed. The treats we sent for them were also untouched. I contacted Sweet paws the next day to get a better understanding of what happened. When speaking with their staff I was informed that my dogs nails were cut with a dull dremel and they just got a new one if I wanted to bring them back "for free" and also that they urinated their beds nightly. Being that this is highly unusual behavior I asked for more information on their bathroom schedule and was told the last opportunity they are given to use the washroom is between 530-6pm and then everyone leaves for the night and doesn't return until 6am. They informed me they know this is a long time and are trying to get more staff to stay later which does nothing for my dogs that spent 9 nights alone for 12 hours without the opportunity to use the washroom or be cared for. This is cruel and neglectful at the very least. It is widely known that dogs should not be left alone for 12 hours physiologically and mentally, being that your business is caring for animals, you should absolutely know better and to chose to run your business this way is negligent. Update: I spoke with Terry who manages Sweet Paws along with several other facilities but typically lives out of state. I was informed this is industry standard for dogs to be left extended periods of time without the opportunity to use the washroom, and that other facilities are not likely not being truthful if they say otherwise. Terry was misinformed about my dog's neutered status and suggested that not being neutered is the reason for their accidents (both of my dogs are neutered and have been since I adopted them). Heavy focus of the conversation was "educating" me on what the norm is for boarding facilities since my dogs have never boarded before despite having explained I have family who have a history of working in the business for many years. Terry suggested that I never board my dogs again anywhere. When I would repeat back information that was told to me I was told I was twisting their words instead of highlighting issues in the information that was being told to me. For example, I was told word for word that they don't have staff later because in the past staff that stayed later did nothing. When I replied that is an internal management issue and should not fall on the customer or pets, I was told I was twisting her words. In the end Terry did say she would bring this concern to the owners and see how they could improve but it's hard to believe since I was told over and over that this is the standard and I should not have expected more. What I hoped for was an honest apology and understanding that this is not okay. What I received was an apology quickly followed up by excuses and repeatedly told "this is the norm" Terry encouraged me to not beat myself up and to be grateful they are okay because some facilities lose the dogs in their care. So you can take information as their bottom line. At the end of the day, if you get your dog back that should be enough.

I love this location and come here often. Seems like you added some younger staff.. anyways, today…read moreI came to get crickets and I got 90 large and the tall brown haired girl helping me had an attitude. Especially when I asked for cardboard. It didn't look like there was any. So I asked her again to put some in and she replied snotty with " I already did". I let it go, but when I went to go purchase my crickets that same tall brown hair girl came up and started talking bad about another customer to the employee cashing me out.... --I lost about $9.00 because majority of them died by the time I got home. #DISAPPOINTED.

Drove across town because it's closest one to me, all for me to get there and leave with something…read moreI dint even want. The young lady was very pushy and rolled her eyes at me when I asked about a product. Would be going to pet supplies instead from now on. She was very informative which is good but I will not tolerate getting treated like child.

Absolutely terrible place!!! Astronomical prices, and the staff is horrid! They were careless,…read morelazy, and unprofessional! The manager has the most vile attitude, and many have reported her!! I don't know how they have almost 5 stars, one is too many for this place!! READ ALL OF THE REVIEWS BEFORE GOING!!!!

I have been taking my dog Bubba here since he was very young. The staff is amazing and pricing on…read moreeverything is reasonable. My dog unfortunately passed away at 11 years old. He had Lyme disease antibodies in his bloodstream, so started antibiotics as a standard treatment. Unfortunately, he threw up the antibiotics and didn't eat well another day until his passing. I brought him in numerous times for different tests and we couldn't figure out what was wrong with him. He ended up developing diabetes that he didn't have from the previous bloodwork one week earlier. I feel like the doctors did everything they could to try and help him but unfortunately he just got too sick. We did give him the antibiotic shot since he threw up the antibiotics, but unfortunately that didn't help. I feel like the doctors did a good job explaining everything and all of my options and I feel like the pricing was reasonable and they certainly were not trying to take advantage of my situation. He lived his last few days with me and I was able to take him on a bike ride on his last day by pulling him in a dog trailer. He had his head up and loved it. He got so sick he couldn't walk anymore so it was late at night and I had to take him to the emergency room at the VCA to have him put to sleep. It has been a very difficult time without him. I loved him very much. When I'm ready, I will get another dog and I'm sure I will be bringing the new dog here for treatment if I'm still living in the area. Thank you for all your hard work.

We used this service several years ago, but after hearing from a friend about a coworker's sketchy…read moresituation with another pet sitting service, it made me think about our pleasant experience with this one. We have two cats and wanted them to stay at home while we were traveling, since boarding them can be such a stressful experience. We were looking for a personal recommendation or word of mouth service, but we weren't having much luck, so ended up approaching Home Sweet Home really last minute. The owner Jessica was really accommodating, came to see our place and go over everything. It was definitely a little nerve wracking to trust our pets and place to someone we just found on the internet, but it went really well. They offered to do other things to help out during visits to the home, like retrieve our mail and making our place looked lived in. The woman taking care of our cats left notes about how the cats were doing, how they were eating, which we really appreciated. The furballs were in good shape when we got home, the litter boxes were clean, etc. If we were still living in their area of service, we definitely would consider using them again if we needed pet care.

We have used Home Sweet Home many times and they are the best! Jessica and her staff are always…read morevery professional and our pets were in the best of care while we were gone. In fact, they probably walked our dog (black lab) more times in one day than we normally do because of our work schedules. Home Sweet Home's rates are very reasonable and they truly care about your pet's well being. I read a previous review by Franz F and felt that I needed to post a review based on our multiple positive experiences. Being a business owner myself, I understand that it is not always easy to hire the perfect employee every time, but I also know that Ms. Jessica has high standards and expects her employees to treat their customers the same way she would expect to be treated if the roles were reversed and if they do not, she fixes the situation immediately. Also, I have noticed that she is actively involved in the community...especially in terms of animals and pets. She has worked with different agencies to help pets receive food and medical treatment for families that may be financially challenged in these tough economic times. She also holds fund raisers for animals. The way she cares about people and their pets is truly special and she is not doubt one in a million. We will continue to utilize her services time and time again and we would recommend her services to anyone with a pet.

Our dog loves it here and is always exhausted when we pick her up after a day of playing!read more

From the owner: Zoomies is one of the only Open Play daycares in the area, which means they are in the play area…read morefrom they time they come in until the time they go home.

I've been using Simply Pets services for the last year or so and I am amazed at the level of…read moreservice they offer. They watch after our 3 cats when we are not in town and they never fail to give us daily updates on the services they provided, pictures of the cats and any concerns that have come up. Twice Simply Pets has really gone above and beyond for us - once when I had a family emergency and they did everything they could to fit us in last minute. More recently we were out of the country when our furnace gave out and Kelsie & Josie did everything from turning on our space heaters to finding alternate housing (in case the furnace couldn't be repaired soon). They kept us informed every step of the way and what's more important, did everything to keep our cats safe and comfortable. I feel very comfortable having the staff at Simply Pets watch our cats - from scheduling, to billing to the way they interact with pets, you simply can't ask for more.

From the owner: Looking for reliable dog walkers or sitters in the Fox Valley area is no easy feat, especially when…read moreyou’re busy. Our mission is to provide the safe haven you need during your full schedule so you have the peace of mind knowing your pet is cared for and, of course, having fun at the same time! Building strong, trusting relationships with our clients is a top priority at Simply Pets. Through the use of our online mobile app, we keep in touch via messages and visit journals so you’re always in the loop with how your pet is doing while in our care. Think of it this way: we offer the convenience and reliability of a larger pet care company, but we keep our team small to ensure a personal, family-oriented experience that you and your pet deserve from a pet care provider. Because at Simply Pets, clients are family!

Staff members at OTAT were very helpful and informative, their dogs are clearly loved and well…read morecared for. They gave us great tips and resources after we adopted Fitz! The process was easy and affordable. Thorough medical record keeping. The only bad thing I could say is the facility does feel a bit under-resourced for a rescue group that has been around for 3 decades. Feels like walking into a rental home, but I assure you this group and their team were highly professional and high quality! Will certainly be recommending OTAT to others. :-)

I have been fostering with them for 6 months now and I can't say enough good things about this…read moreorganization. The staff loves their job, are on it when your foster is sick and are pros at social media marketing to show off the fosters cuteness. What I love most about this organization is that most animals are in foster homes. It gives them time to decompress and allow them to show their true potential. Future adopters are able to really get to know their likes, dislike and quirks. Don't hesitate to volunteer, foster or adopt your newest cuddle buddy