Mike went above and beyond to make sure I was taken care of and got exactly what I needed!…read more
I was having issues with my current suspension setup, specifically a pretty loud squeaking noise coming from the front strut driver side area. The frustrating part was that we couldn't figure out exactly where the noise was coming from. I decided to reach out to Mike at MJ Motorsports and from the very beginning, he was extremely helpful and gave me different options on how we could approach the issue.
What I really appreciated was that Mike could have easily just sold me a brand-new suspension setup, called it a day, and the problem most likely would have been resolved. Instead, he wanted to explore every possible option first before having me spend money on something I might not necessarily need. That alone says a lot about how he runs his business and takes care of his customers.
Mike made time for me to bring my vehicle in so his team could inspect the side that was making noise. After looking into it, they discovered that the front strut was actually loose! It was so loose that it needed to be turned approximately seven times before being properly torqued down. Once everything was tightened to spec, they took the vehicle for a test drive, and the squeaking was completely gone!
Unfortunately, that only lasted about a day before the noise came back. At that point, I was beyond frustrated because the squeaking was pretty loud, especially when driving through parking lots. It was so bad that people would actually turn their heads to see where the noise was coming from! Hahaha.
Even after that, Mike didn't give up on trying to figure things out. He actually went out of his way to contact Eibach directly, explained everything that was happening, and tried to see if they had any recommendations. Unfortunately, even Eibach couldn't give us a definite answer or solution.
After exhausting our options, we decided the best route was to replace the entire suspension setup with a brand-new kit. Mike worked with me throughout the entire process and took care of everything from start to finish. He even managed to get me scheduled a little earlier than originally planned because he knew how badly I wanted that squeaking noise gone!
When appointment day came, I dropped off my vehicle and let his team do their thing. Once I got it back, I couldn't have been happier! The installation came out awesome, everything was properly installed, and all the hardware was torqued down to the correct specifications. Most importantly, the annoying squeaking was finally gone!
Overall, I can't say enough good things about Mike and his team at MJ's. Their customer service, attention to detail, honesty, and willingness to go the extra mile really stand out.
One thing I especially respect is that Mike will never recommend something just to make a sale. If he doesn't feel comfortable recommending it, he won't. He genuinely wants to make sure his customers are getting the right solution rather than simply spending unnecessary money.
It's hard to find businesses these days that truly care about their customers the way Mike and his team do. They take pride in their work, stand behind what they do, and make sure everything is done right.
Huge mahalo to Mike and the entire team at MJ's for going above and beyond! I highly recommend them to anyone looking for quality work, honest recommendations, and outstanding customer service. You guys definitely earned my trust and future business!
