The manager here was a lifesaver for my 4 kids and I after we were stranded on our way home! A…read morelocal auto shop said I had gotten bad gas and also had transmission problems which only the Ford dealer can work on. The next day, I took it to Autozone and he tested my check engine light and stated that all I may need is gas treatment and an air filter. Sure enough, $15 and we were on the road again! I was expecting a grand or two with transmission problems! Thank you Autozone!

Michael was really helpful and patient today. So glad I got to work with him…read more His colleagues were all smiles, in good humor. You can tell they help each other out. Some days it's very busy and it'll be Quite A While, but when they get to you, they've always been courteous and not condescending. I hv to say, I've bn coming here the past few years, and whenever a mostly non-English speaking customer has come in, Din'e is spoken.

Cliff at O'Reilly is the Bomb today.He went Above n Beyond customer service.we are happy campers..read more

We were driving from Salt Lake City to Houston and had a flat tire. The gentleman at this Autozone…read morewent beyond expectations and helped us get the tire repaired and on our way. We really appreciate his kindness :)

One of the worst Autozones in the franchises, this place needs a revamp from corporate. They are…read moreunkind, dispassionate and obtuse to be nice. The staff is rude, arrogant, and slow. My family have had to order so many parts from this location based upon need that it's supremely unfortunate. There are few choices for decently priced auto parts in the quagmire of Gallup. But they are truly incompetent in the areas of customer support and basic professionalism. Give this place a pass unless you are without options. Don't bother calling, you will hold for over 20 minutes.

Customer service is really low! I've worked in retail…read moremyself before and these employees here don't look like they want to help anyone and they drag their feet. Then when you have questions they give you a rude response. Two employees were working and only one was at the register while the other was walking around. I won't be coming back anytime soon.

Not the best place or expertise, this location is only sufficient. Man, the short guy has an…read moreattitude. He was eating, burping, yawning while trying to look up my parts. He had to ask three times for my phone number. I asked for a pair of upper control arm bushing as I'm trying to solve a "death wobble" situation on my Jeep. He ordered only one. It's as if he was t thinking and didn't care about the problem. Also, there are no Covid precautions during delta variant outbreak. Give this one a pas unless you already had trouble at other location or autozone.

Tried to set up an oil change through phone. My call was transferred a couple of times (after a…read morelengthy wait) and in the end my call was never transferred to the auto care center so after waiting for several minutes I got cut off.

At 7:15am, there's no indication that this place is open. The workers slowly rolled out the tire…read moreracks and cones. We were asked to take a parking spot after a young woman took our details. Fortunately, I dropped by the day before to inspect the tires. The last set of tires shipped from Walmart.com were the wrong size and manufactured 6 years ago by the DOT tags. The staff was cordial if not welcoming once they got their first cup of joe. Jeep was returned to us about 8:45am. In all it wasn't too bad. I would prefer a place with road pressure balancing. But the lady at the front didn't even know that was. With the life-time balance and rotate and the road hazard service the deal might be ok. CAUTION: Always get the road hazard and life-time rotate and balancing while you are having the tires installed. They will not add them on after you walk out the door. In all, it was an ok experience. I just wish it didn't take three orders of $550+ sets of tires to get one right from Walmart.com.

My wife and I were driving our 2002 Ford 150 from Texas to Chico, CA when the engine light came on…read moreand the vehicle started to run very rough. We knew that it was going to need attention but we were in the middle of the trip, not familiar with the area and tired. We stopped, ate, stayed at a nearby hotel. The next day I searched for local mechanics that were AAA certified. Lo and behold, just a couple miles up the freeway was Ed Corley's Ford and they were AAA certified. I've never found a dealer that was AAA certified. Being Saturday we were surprised and happy that Jess (Butler) got us in right away and had us fixed up and ready to go less than 4 hours later. This was key for us, we had plane reservations to fly back to TX on Monday and could not lose a day for repairs. Ford dealer, parts in stock and repairs done. The truck hummed along great the rest of the way, even better than when we started, so this issues was going to happen eventually. My wife and I were grateful that not only we were led here but that we could fix this before gifting it to our son. In talking to Kevin Bond were happy to be in this dealership. He was very confident about the staff and they delivered. All in all we felt that it was meant to be for us to stop in Grants for the night and find Ed Corley's Ford. We got there in time, got our flights out on Monday and all ended up great.

Terrible. I tried to schedule service--they didn't return my calls. Used their online scheduling,…read moregot a confirmation and reminders, then they acted like it didn't exist when I arrived on time. Spent $30 in gas and 3 hours of my time for nothing--not even an apology or an attempt to help me.