Needed a part for my car and went to multiple places here in Pullman with no luck or ridiculous…read moreprices for a simple piece of plastic. Northwest Auto Parts and Paint Supply was super helpful in figuring out the part I needed. Very reasonable prices as well.

Parking is very limited so I came here right when they opened. I needed to get a new battery for my…read more'93 Honda and the staff at O'Reiley's recommended this place. The store is small but the staff were helpful and knowledgeable. They're one of the few stores, if not only store, that carries the brand of battery recommended for my car. They informed me of a discount (for if the battery needs to be replaced within a certain amount of years) so they are customer-oriented and not trying to nickel and dime you. Service was quick and friendly. I would definitely recommend this place!

I have had nothing but amazing experiences with every employee I've interacted with. They're super…read moreknowledgeable and have always had what I need for my car. Prices might be slightly more expensive, but the service is 100% worth it!

Locked doors early and left open sign on left me stranded in Pullman for the night. Would not…read morerecommend them at all. L employees.

Avoid. Quoted $700 to replace a water pump. Seemed on the high side. Once I dropped the pickup…read moreoff, the price increased the price to $1200 to replace two hoses and a belt. When I said let's stick with the original quote they refused to do the work.

I had my car serviced here for the second time this month. Turbo hose was disconnected, and I ran…read moremy oil too low. While it is comparatively expensive, South Grand Auto has correctly identified and fixed the issues with my car both times. Michelle does a great job keeping customers informed throughout the process. Thank you for the shuttle and quality service.

My daughters car starting running really rough on our way to drop her off for her freshman year at…read moreWSU, I found your neighborhood mechanic and gave him a call, Ken is a great guy to work with, easy to talk to , very knowledgeable, reliable and reasonably priced and fast! He picked up my daughters car and repaired it in a couple of hours and dropped the car off at her dorm while she is doing Rush week , a big stress off of all of our shoulders!!! I'll definitely keep his number for the future !!

From the owner: Mobile mechanic services. Busy person, but car needs repairs? Call an let us here tell you what we…read morecan do for you! * I try to be available 24/7 for emergency calls * Let us help you get back on the road worry free!

Jeff's mechanic destroyed TWO of my brand-new snow tires. Jeff called me and told me "two of the…read moretires you gave me are not any good". I found out from another, REPUTABLE tire company that my tires were destroyed by putting them OFF-CENTER on a tire-balancing machine. It cost me $500 to learn that Jeff will lie to your face to avoid accepting responsibility for his work. Don't go to Pullman Automotive.

Jeff really took care of my daughter's car. He was fair and honest. We will definitely be using him…read morefor all my daughter's car needs!!

Amazing experience from first outreach to driving away in a slightly used Jeep Wrangler. Worked…read moreclosely with Jennifer who relayed messages to Michael, owner, for fast and cordial communication. Highly recommend reaching out to Wysup for your next car purchase, I assure you that you will not be disappointed with their costumer service! Thank you again Wysup!

I try to give all businesses the benefit of the doubt, however after buying a vehicle and buying…read morethe bumper to bumper lifetime warranty, we were patronized and misinformed every time we brought our vehicle into the service shop. The lady that texts information, texted like she knew what was going on with the vehicle when she didn't. We brought the vehicle in several times explaining the situation to the service department and have to pay $200 every time we bring it in, mind you costs for repairs would be substantially higher into the 1000s. One of our first repairs was the rack and pinion impacting the steering column, they charged us and when we got it back the vehicle was shaking and making clunking noises, so we brought it back, and they said a U-bolt was forgot to be put on and fastening it was not done. This was very dangerous for us to trust to bring it back for anything else as we drive quite a bit in this vehicle as it is our family vehicle. The latest starts in the spring time (April) when our dual heating and cooling was not working correctly, regardless of what we told the service department, they went and replaced several other sensors, heater core, it was a mess and the problem still persisted after several times bringing it in and paying the deductible. One time they said it was finished, had us pay and sent us off with parts and tools still in the back seat as if they weren't put in, the middle console was extremely loose flopping everywhere. So, we finally contacted the owner and GM of Wysup and they promised better service from there on out, except the problem in the spring time was never fixed fully correctly. Fast forward to today, we just received our vehicle back for and temperature control on the passenger side and rear controls. It still does not work and in this winter, the back only blows cold air and the temperature only allows syncing so both sides have to have the same temperature. They said they recalibrated everything and took several drive tests to warm the vehicle and test it and that it was functioning correctly. Now, this is a luxury vehicle and we paid for it and the warranty to have it function properly. My wife and I did a simple research of the problem and was able to give them specifics of what we found that needed to be fixed. They did not listen to anything we said and come to find out after replacing several other things, the actuator door or mechanism for how the actuator door is processed to correctly distribute the set temperatures for each seat was not fixed. Their communication used too many words, explaining themselves over and over, when we saw them as excuses and condescending as if we didn't know how our own vehicle should run. It was unfortunate and we will never do service with them again or buy a vehicle there.

I cannot recommend Take 5 enough! When my partner and I first pulled up, an employee named Jose…read morebrought us waters and let us know it would be a bit of a wait. It turned out to be no more than 5 minutes before they got us in, and they immediately got to work. Jose and Sorren talked us through the entire process, and made it all simple to understand. The whole thing took less than 30 minutes, and they did way more than just our oil change! They added transmission fluid, coolant, filled our tires, and cleaned our window! I will absolutely be coming here for the rest of my time in Pullman, and will recommend it to anyone who needs an oil change.

I want to preface this by saying we had a great experience with our Jeep Liberty and that was a…read moretrial run for our Ford F350 because I know it's not going to be the usual vehicle, but sometimes I just don't want to crawl under the truck and do it myself. I pulled up to Take 5 on a Thursday afternoon and all 3 bays were open with people waiting for a car in all of them. After pulling around the building I went to back and fill to easily make the turn into the middle bay (dually means I can't really be turning after I go through the bay door) and the guy who would be taking down all my information attempted to walk up to the drivers door in the middle of this. After the second back up so I was ready to pull in, I rolled the window down. He was friendly and greeted me, but made me feel rushed despite no one else being there. He asked me for the odometer reading and I gave it to him but he fumbled the numbers because he wasn't ready, which was odd but not a big deal. During this interaction and before I ever entered the bay, I asked if they had full synthetic 15W40 as I'd like their Mobil 1 FS oil change option, and he assured me they "probably did, either rotel or Mobil 1." Then, he said "ok and we'll have you in the middle bay today." Again just weird, but ok... and I'm not loving the dismissal and non-answer. So after entering the shop and before anything had been touched I asked again, do you have the Mobil 1 Full Synthetic as I would really not like Rotel. He dismissed me again and asked for name, etc so he could fill out his screen. Now the oil was being drained. Turns out, they don't carry Mobil 1 FS for 15W40!!! Which is the normal oil for most diesels. And after he punched everything into his computer I was asked if I knew what weight for this truck so not only were my questions dismissed but blatantly disregarded. Oil is out of the car already now and to their credit, the guys start trying to come up with a solution. In the midst of all this, I told the short guy who was basically in charge of the communication this whole time (and I really am sorry for not getting his name) that I have an aftermarket air filter, I know it needs replaced and I'm doing that myself tonight -- please don't even touch it or worry about it. He relays to the guy working on the vehicle that yeah she said we're replacing it. That guy comes up and asks "uh, it says you have a ram air filter?" ....Yeah, I know, I said DON'T touch it, I'm replacing it myself. As they start to problem solve, the shorter guy again comes over and goes "don't worry, we'll call O'Reilly's and have it here in 5 minutes." I tell him that they don't carry the Mobil 1 full synthetic for 15W40, I know that, but any FS will do I would just really not like Rotel and I thought that'd been made clear but the oil is drained now so here we are. The guy apparently disregarded and didn't relay this AGAIN, because another guy goes to fetch the oil from O'Reilly's himself and finds they don't have Mobil 1. Shocker, really. At this point they want me gone and, before the short guy comes to talk to me, they begin to fill the oil filter with Rotel FS 15W40. The guy lets me know that that's what they're going to do is change my oil with the Rotel. Now, at this point I've seen it poured into the filter and make its way under the car -- I clarify it's full synthetic at least and he says yes, so I said I guess that's fine. At this point it's already in the vehicle. So, did I technically consent to the Rotel after being disregarded five other times? Yeah, I guess. Clean Rotel is probably better than dirty Mobil1 and I won't dispute that. And I'll be beating myself up for not standing up for myself more but at a certain point it becomes tiresome to have everything you say completely ignored. The fact remains that I was recommending this place to everyone after our experience a couple weeks ago but in one fail swoop they've made it so that I'll never return. Women of Pullman, I was really hoping this place would be different but I guess here's your notice to be wary...