The main reason is that I'm giving a BAD rating is I had order a part $160.00 and the part was broken, so I had them order another part.
Also had to run to Sherman Tx, 20 miles to pick up the defective part. They were to check it and they didn't, it was broken as well. I didn't find out until I had gone out there to pick it up.
Okay, so you may say that third time a charm, right. Not, the third one was sent out to the shop doing the work. They did a great job in putting it in!
But when I went to pick the car up, they told me that the wire harness was missing from the part; they had to remove it from the old one and put it back on the new part (cooling fan, 2006 Toyota) .
So when confronted the O'Relies manager said that it wasn't their problem and clearly he had no idea what was going on. He wasn't prepared to call anyone, especially me, he didn't have a clue about anything around the situation.
Then he started to explain that it was the shop's fault for not calling O'Relies back?
I asked him for the DMs number and he refused to give me any information.
I'm sure the person is not up to be a manager, no people skills, rude, and passes the ball off to others to take the fall.
I'm now waiting for the DM to call me back. And I will be wanting respect and reimbursement for the faulty parts.
I'm not Impressed! Management skills lacking, people skills zero. And the fact that his didn't hone up??
I rate him a zero, and that's giving him too much credit. read more