Cancel

    Open app

    Search

    Nalu Photos

    You might also consider

    Recommended Reviews - Nalu

    Your trust is our priority, so businesses can't pay to alter or remove their reviews. Learn more about reviews.
    Yelp app icon
    Browse more easily on the app
    Review Feed Illustration

    11 years ago

    Helpful 2
    Thanks 0
    Love this 0
    Oh no 0

    9 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    Verify this business for free

    Get access to customer & competitor insights.

    Verify this business

    Serenella - Serenella Nantucket

    Serenella

    (2 reviews)

    $$$

    I was excited to visit this boutique, as it was listed on a web article about must-do shopping when…read morevisiting Nantucket. What a mistake. The women working in this shop were about as unwelcoming as you can get in retail. Judging by the way they looked at my husband and me when we walked in, you would have thought we'd entered covered in the whale blubber the island used to be known for! We were the only shoppers in the store, yet not one of the three women I saw working made a significant attempt at being pleasant or helpful. The entire time we were there, the two blond women just watched us browse. Although they trailed slowly behind us, they did not act at all interested in our patronage...with one mediocre exception: one of the women half-heartedly told me about some of the shoes they carried when she saw me pause to look at them. But no one asked if we were looking for anything special or even asked if we were visitors to the island. We were asked the latter in every single shop and restaurant we visited subsequent to this one. No, it's not mandatory, but it sure is indicative of good customer service. The best part of the experience was when I asked one of the blond women about a particular designer that I thought I'd read they carried and the dark-haired woman who was standing behind the counter inserted herself into the conversation to snap at me the name of a different designer they carried. She said it twice, with the nastiest tone to her voice, all the while looking at something on the counter, as if she couldn't even be bothered. My husband and I left as soon as she stopped talking. This boutique was the first establishment we'd visited on the island, as we had only arrived an hour or so beforehand and the boutique was very close to our hotel. Apart from the staff at our hotel, we had not encountered any locals, and these women, with their noses in the air, made the worst first impression of the island I could have imagined. Too bad. If you've plans to visit Nantucket and want to do any luxury shopping, may I suggest another boutique? The labels and aesthetic are far superior at Olivela than at Serenella. The two women working at Olivela when I visited (Saturday, June 1) were absolutely delightful. In fact, they were so pleasant, welcoming, and helpful, the associates in Serenella could take a master class from them. I was glad to spend my money with OLIVELA, as they treated me like they valued my business. Also, a portion of the proceeds from each purchase at Olivela is donated to the Nantucket Cottage Hospital! Sayonara, Serenella.

    I'm a big fan of the Serenella Boston location and this one is just as incredible. Leslee and her…read moregirls have a great selection of unique pieces perfectly suited for a weekend on the island.

    Nalu - jewelry - Updated May 2026

    Loading...
    Loading...
    Loading...