PAGEO is an absolute fraud and abomination of a business. My husband bought a 3200k gold link…read morebracelet with a diamond link in 2008 from this "business" and it precipitously broke within a few months of wearing it. After taking it to one jeweler here in NY, they added a distinct, second "catch" to the clasp. After that attempt failed, I returned and they wisely said "You know, the whole clasp should be replaced , it wasn't right from the beginning".
After sending the bracelet back to Pageo and calling them to let them know I was doing so, they said they'd fix the clasp. Well, 2-3 mths later, I received THE SAME exact bracelet back with the SAME faulty clasp. Absolutely nothing was done to correct the situation beside "pinching" the catches my jewler in NY had put on it.
After pinching and trying to pass it off as a new bracelet. I let Pageo know this was not a new bracelet and I was exceedingly disappointed that they took 2-3 months to have it sit there and worse yet, do nothing and pass it off as new. But, I gave them a second chance.
After taking my chances and wearing it again, it fell off my wrist in the street. I called Pageo again and they told me to send it back up and they'd really do something about it this time.
2-3 months pass and I'm again returned a barely modified clasp.
It gets better - the claps stops clicking into place again, and in the meantime, I notice the link with the pave diamonds has worn from yellow gold to white or silver in the back. ARE YOU KIDDING ME?
I call Pageo letting them know the clasp continues to be faulty and now your diamond link has worn from yellow gold to white or silver. They say the'll call the manufacturer.
Now I dont trust the gold nor anything they say, the trust was long gone actually. I send it up YET AGAIN with the promise of a TOTALLY NEW BRACELET.
I get one alright, in the usual couple month time frame, but THIS TIME, with ornamental triangles punched out of the ENTIRE back of the bracelet.
You guessed it - send it up again for a new one, the shine it up and send it back EXACTLY the same bracelet, with the back rubbed white with no explanation, but shined up.
Is this comical, tragic, I'm not sure - but you CANNOT make this up.
Once again, spending precious time and energy to deal with these people who could care less, they don't apologize, no credit or gift certificate, nothing.
My husband gets the owner on (he's been on the case supposedly after the second return, and he promises to shepherd figuring this out. He really insists we'll get a new bracelet from the manufacture.
Well, we all know which direction gold has traded in since 2008, UP!, so the manufacturer and Pageo decide, in their infinite wisdom and honorability, send me a bracelet which was truly, HALF ITS WEIGHT IN GOLD, or 10k crap they sold me.
Long story short is, we send their triangle, cut-out bracelet back, my husband calls because I cant event bear to speak to these frauds and they do NOTHING and don't apologize. We send back the cardboard cut-out and I keep my old, always broken bracelet.
I had been able to keep it on my wrist with the pinched catches for a couple mths but SURPRISE, it broke again a few weeks ago. I called GEORGE, the owner today, and started out with as much pleasantry as I could muster, but GEORGE decided his tact was to say, "IT was his recollection they sent me a new bracelet" . I errupted and I let him know I was walking right over to BLAST him on YELP and do whatever it takes to make sure NO ONE wastes their precious time or money on these jerks.
A woman scorned by Pa-crap-o