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Nally Insurance

2.3 (4 reviews)

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Phelan Wt Insurance

Phelan Wt Insurance

(3 reviews)

I used Phelan Insurance in Belmont on Trapelo Road for at least 5 years for my auto and home…read moreinsurance. Both policies together totaled about $8000 per year, a sizeable amount of business. The first year I had a very good experience with a top notch agent. When I went to renew after that first year, I was told that the agent was gone with no information as to why or where she went since I would have followed her anywhere she was that good! After that I had a rotating set of agents here one minute gone the next, all very mediocre. The last year or two the agents I was assigned to were down right adversarial. The last straw was that I gave the agent a room by room photo/CD of my house and all the valuables so that the insurance company could have it in case there was a fire or if something was stolen. Yes they lost it/misplaced it! Hard to believe one can stay in business with this type of customer service. Needless to say I have moved on to another firm in Cambridge and my experience there has been excellent!.

I'm working with Rebecca Springer in the Belmont office. The experience has been nothing short of…read morefantastic. I was closing on a property in two days and still had no home owners insurance. Rebecca took all my info and in a few hours had me set up with a great provider at a rate less expensive than anyone else we tried. Everyone else I had called told me it was going to take days and I was going to miss my deadline, but Rebecca really helped us out and walked us though everything we needed to do. I am extremely happy with my experience and the coverage they got us. I'm defiantly recommending her and WT Phelan to everyone I know.

Waverley Insurance Agency

Waverley Insurance Agency

(5 reviews)

Waverley is great. Always there to help. All my issues get resolved very quickly. Highly…read morerecommended.

Walked in there planning to get an auto insurance policy for daughter, who is a first time driver…read more Asked them some initial questions about approximate cost of insurance, and what factors affect it. Woman insisted that she could give us ABSOLUTELY NO information about likely cost range without VIN of daughter's auto, which we could not give because we had not yet bought a car. Woman totally stonewalled us. Nope, she said, it's all done by computer, no way at all to estimate likely range of premiums without vehicle VIN, no even ballpark. Ridiculous. I don't know why she did that. Was she annoyed, thinking we were trying to pry free info out of her without actually becoming a customer? Even if we had been, it would only have taken her a moment to answer our question, and it would have generated goodwill and made us likely to come back when we were ready to go ahead and get an insurance policy. And in fact, if they had not treated us so badly we truly would have come back to them in a couple of days to buy the insurance. We now have bought the car and are going to buy insurance today, but we are going to a different agency to get the insurance. Oh, and one extra detail, not important but will always stay in my mind. We arrived at around noon, and both women working there were eating lunch at their desks when we arrived, and continued to during our ridiculous conversation. So the one talking to us, while she was spewing bs, was also spewing a few sandwich crumbs. Yuck, Waverley Insurance Agency. Hope you go belly up soon.

Nally Insurance - insurance - Updated May 2026

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