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Phelan Wt Insurance

2.3 (3 reviews)

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Waverley Insurance Agency

Waverley Insurance Agency

(5 reviews)

Waverley is great. Always there to help. All my issues get resolved very quickly. Highly…read morerecommended.

Walked in there planning to get an auto insurance policy for daughter, who is a first time driver…read more Asked them some initial questions about approximate cost of insurance, and what factors affect it. Woman insisted that she could give us ABSOLUTELY NO information about likely cost range without VIN of daughter's auto, which we could not give because we had not yet bought a car. Woman totally stonewalled us. Nope, she said, it's all done by computer, no way at all to estimate likely range of premiums without vehicle VIN, no even ballpark. Ridiculous. I don't know why she did that. Was she annoyed, thinking we were trying to pry free info out of her without actually becoming a customer? Even if we had been, it would only have taken her a moment to answer our question, and it would have generated goodwill and made us likely to come back when we were ready to go ahead and get an insurance policy. And in fact, if they had not treated us so badly we truly would have come back to them in a couple of days to buy the insurance. We now have bought the car and are going to buy insurance today, but we are going to a different agency to get the insurance. Oh, and one extra detail, not important but will always stay in my mind. We arrived at around noon, and both women working there were eating lunch at their desks when we arrived, and continued to during our ridiculous conversation. So the one talking to us, while she was spewing bs, was also spewing a few sandwich crumbs. Yuck, Waverley Insurance Agency. Hope you go belly up soon.

Nally Insurance

Nally Insurance

(4 reviews)

STAY FAR AWAY! I…read moresigned up with Nally (Arbella) right out of college, and this April my husband and I decided to switch my vehicle and our house insurance over to his agent. Since then I have received a letter from Arbella's collection agency for $66 saying I owed money. I left a message for Nally, but never received a call back. I called my new agent (Montiero Insurance Agent with Commerce) and they discovered I did not owe any money. They got me a letter to send to the collections agency and I was cleared, luckily nothing will be going on my permanent record. Next I received a statement in the mail just two weeks ago saying my house insurance cancellation was being reinstated with Arbella. Again I called Montiero, they called several times to Nally only to discover that "that letter must have gone out mistakenly". This morning I was just reviewing my accts and noticed Arbella has been charging me for my vehicle's insurance for the past 3 months while I have been with Commerce (Commerce is also charging my acct.). I have now left messages for both insurance agencies and will be dealing with this on Monday morning. Nally/Arbella are useless. Save your money and time and stay away!!!

This insurance company is an agent for Arbella Mutual. They came to my workplace and I signed up…read morewith them since their rate was lower. Anyway, fast forward 2 years later and I switch insurance companies only for Nally to mysteriously lose all the paperwork I and my new insurance company sent them notifying them that I've switched. Each time I call to verify they received it, I get the "we're busy send it again" message. I just received a letter that they cancelled my insurance for nonpayment. What insurance? I left them 2 months prior. Stay away from them!!!

Phelan Wt Insurance - insurance - Updated May 2026

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