I was traveling from Florida back home to Louisiana on a Sunday and decided to stop at Turtle Creek Mall in Hattiesburg for a few services at a nail salon since all outside salons were closed due to it being a Sunday. This was my first time at Nails Square aka Nails 2 so I asked around before signing in. Didn't get any good reviews for them. I was warned by one shopper not to let them do my nails. I decided to sign in anyway, first mistake.
I signed in around 3:20, they don't close until 6. The services I signed in for: overlay soak off, new overlay and polish change on toes. I should mention, to have your toes painted at this place is $12 (unheard of, too much) but I kept it to myself. At 5pm, 1 hour and 40 min. later they called me and asked what I needed although it was listed next to my name. I nicely told them what I needed. The older man yells out "too late for soak off, go over there, "he" do you". I walk away from the old man that called me looking confused as to why he's yelling and wondering why it's too late. I go over to "he" who tells me he will pop off the acrylic.
Although I get overlays I have a very healthy set of nails that I'm proud of. In my always friendly, pleasant, professional voice I expressed that I would rather that he not "pop" off the acrylic but instead soak them off. He said it was was too late, they were closing in an hour. They completely ignored the fact that I was there since 3:20 which was plenty of time to have the services that I requested, rendered.
Next, I expressed, politely, that I was concerned that it may hurt or damage my nails to have them popped off. The nail tech (heavy set Asian man, in case you're wondering who) said "well, if you think it's going to hurt, you can go to another salon."
I'm not sure why he was so rude to a customer who simply & camly objected to their unsafe solution of removing acrylic from my natural nail. I could've gotten loud and gave him the reaction that he was probably used to but instead I continued to be pleasant (all with a smile). I said "well, that was very rude of you and I will definitely go elsewhere, God Bless you." I get up to leave and he yells in front of all the clients "you need Jesus!" I was embarrased and shocked. Never have I ever been treated with such disrespect for absolutely, no reason, when paying for a service. My response to him when I walked out was "I already have HIM."
The purpose of this review is to tell any and everyone in the Hattiesburg area NOT to support this low class nail salon. I should've listened to the numerous shoppers in the mall who suggested that I not go to Nails Squared. Lesson Learned.
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