I am in disbelief with how rude the employees are here, it is such a shame. The precious owners several years ago were absolutely great. I was here simply because of convinwnce that it is close to my job. I'd rather not do my nails then to do them here. Simply awful. read more

Reliable, efficient, high quality salon! Easy to make an appointment and prompt service.

Horrible service. The owner is rude. Doesn't say hello. Service is horrible! Going somewhere else

Called for an appointment and asked for a 4:30 same day. The gal who answered the phone said we don't have that time. Didn't offer a new time, didn't even try. I asked if there was another time and all she said was we don't have that time. I hung up and made an appointment at Mundelein Nails. No problem there. read more

Went for a regular pedicure and a dipping manicure on a Wednesday for vacation that was starting on Saturday (due to Prom weekend; this was the closest appointment I could get to my departure). Within just a few days my pedicure chipped on my big toe. This was the same big toe that the technician stepped on by mistake and completely ruined (while she was doing my manicure). The big toe had to be repainted but she tech skipped some steps and it didn't last. Regarding the dipping manicure. After just a few days my index finger started to lift and snag and I had to file it so that it would not completely be ruined. Then just at the week point; my thumb on my right hand chipped. I returned home on Friday after 10 PM and then Saturday morning I called and inquired and they said it usually should last you two to three weeks but it depends on what you are doing with your hands. I stated I was on vacation and obviously not doing a heck of a lot. I was informed that they don't take appointments for repairs; come in and the technician that did it will fix it for you.I said what if she's not there when I come in they said talk with the manager. When I walked in The tech at the desk was doing nails for someone and she asked me what color I had. I took a moment to find it. Then the owner came over to give me a curt and condescending explanation of how they only guarantee their work for a few days. He explained that we don't know what you are doing with your nails. I reminded him that I was out of town. I also asked him about the LED light that was used. The company that pioneered this product does not use LED lights. The owner continued in his curt tone to explain that his techs are all independent contractors (which I know is common) and they all do it differently. The bottom line is obviously with everyone doing it differently there is no real process for this and there should be since mine didn't last even a few days and barely a week on one nail. The great news is there are many salons to choose from! Choose a different one with an owner who thinks he can talk to any customer in a condescending manner. If when I called and I was told that I'm sorry there is nothing we can do, I would not have wasted my time going in for the repair and having to listen to this guy. -- In response to your response below -- Hai --When I called it would have been nice if I was informed by simply saying I'm sorry we are not able to do the repair of your nail; I would not have wasted my time coming in and once I did it would've been nice if then instead of giving me a 15 minute condescending explanation - a simple - my apologies that my technician did not give you the right information when you called and unfortunately I am not able to do the repair - and be done with it PS Last night another nail chipped completely - lifted off - and I had it repaired by another local salon! They did a great job - and no - they did not use any kind of LED light :) read more

Nails Now - Nail Salons Near Me - Mundelein, Illinois

Extremely rude manager and they take absolutely zero responsibility for anything unsatisfactory. He calls anyone who complains for any reason a "Karen" in hopes of deterring them and anyone else from complaining. read more

I'm a few weeks late because I honestly got too busy to warn fellow yelpers until I just went to a different nail salon to get my nails done today and reminded me to share my experience. Ever since the new ownership took over from the original nails now, this location isn't the same. I'm sure most people like myself go in to get our nails done and relax. Unfortunately that's not the case at the new nails now 1. The lady who "greeted" me was so beyond rude that not only my jaw hit the floor but other people who were waiting even commented (on my way out) that it was 100% uncalled for. So I walked out an found a mew nail salon. If you read other reviews there are so many that talk about how rude the new owners are. Do they not know they are the ones providing the service and return costumers are whet keeps the lights on? My family and friends are taking our business elsewhere. read more

I love this place! I have recently got into having my nails done (New mom, who needs a mommy break). I have tried multiple salons to compare price, quality, atmosphere, etc. This my new favorite place. I saw online all the fun and artistic nails done by Tommy & Michelle. (Husband & wife) and wanted to try something fun. They did not disappoint! I got acrylic nails with no chip gel manicure and light pink marble design with white and silver. Beautiful interior with stone walls and bronze color ceilings. It was busy and many ladies knew their names. They also have a rewards program. read more

Went for the first time this weekend. FYI Sundays are walk-in only. This worked out great for me as I tend not to schedule ahead. When I arrived there was no wait. The salon is modern, clean, beautiful! Each pedicure station has an iPad with some older magazines, iBooks, movies etc. I was very happy with both the pedi and gel mani. I will say though I have one corner that is starting to lift on the index finger, not sure how long that's going to last (only reason 4 stars instead of 5). read more

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I came here based on all of the great reviews and they were not wrong! Michelle is amazing! She was super friendly and did her job so well. Definitely will recommend this place to family and friends. The prices were also great which only added to the fabulous experience. I got a full set of acrylic and am extremely happy with them! read more

Nails Now - Nail Salons Near Me - Mundelein, Illinois

New ownership, new attitudes. The owners are rude to customers and don't provide the kind of expert workmanship the prior owners excelled at Won't be back. There's no reason to be belittled by anyone getting your nails done or watch the new owners berate other customers read more

To my understanding, Nails Now has been open for many years and has been through different ownerships. From the first appointment, the current owners, has always made effort to be on time for my appointments and treats me more as a friend , than as a client. Consider giving this business a try, as they will treat you fairly. No B.S. type of business.. read more

I started to go to nails now for my first set of nails ever. I moved to the city so I found another place. I thought oh I'd go back to see Tommy and Michelle. Apparently there are new owners, and a Tommy and Michelle they are not. They are literally the most unprofessional, impatient, rude people, I don't know how they keep clients. Like we are all doing them a favor for them to bestow their insufficient talents on us. As I was reading some of the other reviews you'd think they would learn from their mistakes, but the owner goes one more step and replies to these reviews calling women the derogatory, misogynistic "Karen" to any reviews he's doesn't like. Steer clear of this place. **The owner replied calling me a "Karen" even though I explained its a derogatory title to attach to women (he proved his ignorance against women...again), so clearly they have not really read their past reviews and think about how they can do better. Plain and simple the owners are wildly unprofessional and from what I read disappoint many patrons. I've never heard of a business needing a stamp of approval on customers that come into their shop. The reason we get hostile , sharp worded replies to a rating is because they are defensive and at this rate the business will fold. Please I invite you to reread all of your reviews. It's not just me! Customer service is everything and at this rate I won't be surprised if they close in a year. No one wants to be treated like trash and scolded. Sounds like you're kind of a "Brad." read more

Management is a joke !!! They take no ownership for poor quality service and choose to berate customers in public. Disgusting business practices. read more

Do not go here. the owners are Incredibly rude and the service sub par at best. Look on their google site and scroll for a bit you'll see literally hundreds of horrible reviews! read more

This nail salon has changed so much since they have new owners. They are so rude that it's unbelievable. Refuse to go back due to how rude they are. Response to your response ..... your correct there is no record because I walked out. I walked out without any service due to how rude the staff was and not to mention unprofessional that my jaw hit the floor and refuse to come back. I'm write negative reviews so people are warned. I work 80 hours a week and I don't have time for all the great owners and staff. Just ones like you! Even your response is rude so thank you for proving me correct and feel free to read the other reviews. Talks about HOW RUDE YALL ARE! Bye read more

Keeps rolling downhill I needed acrylics done last minute around Christmas, my go-to place (Hot Nails) was booked so I thought I'd give Nails Now another try. * Smallest selection of colors. Literally just a little book to look at. * I told them I wanted a full set of acrylics. The guy told me that acrylics are gel nails. I told him I didn't want gel I wanted acrylics. We proceeded to debate this issue for the next ten minutes and it ended with me asking for him to show me the tools and process - turns out they call acrylic nails with no chip polish gel nails now. THE MAN WOULD NOT LET THE TECH START MY NAILS UNTIL I AGREED TO SAY I WANTED GEL NAILS lol ‍ * Tech was an older man who did not speak (or seem to understand) English very well. I showed him pictures on my phone of what I wanted, asked for suggestions on polish selection - he just kept muttering stuff like "what do you think?" "This is gold glitter". Umm thanks for your help. * End result was nails were longer than what I asked for, shape was wrong, color was the wrong green, glitter was slapped on and overloaded. I have learned my lesson nail salon gods!! I shall never return!! ***** LOL his response read more

Nails Now - Botched - Nail Salons Near Me - Mundelein, Illinois

This place is so friendly and clean! First salon I've ever been to with iPads at pedicure chairs. Fancy! I came here on an emergency need for a manicure before a wedding. They were packed, but nice enough to fit me in. Plenty of staff to accommodate, in my opinion, which for a weekend is great. And I believe they have 6 pedi chairs, so they can churn people in and out if they need to! My only criticism is my polish peeled off in large pieces after about two days. The manicure outside of the paint was exceptional. Would definitely go again in a pinch. read more

I have been a customer to this nails place for over 14 years...and I was extremely shock with owner Tommy ( Michelle's husband) rude attitude today. As a loyal customer for so many years I made a call to see why my daughter was charged an additional $5.00 to get a removal of her gel nail polish (which every other place that I know of including themselves have charged only $5.00). He was extremly rude, disrespectful and not letting me speak and hung up the phone before letting me talk. Well Nails now... and Tommy, I feel very sorry for you and I will make sure all my friends who I have referred to you to STOP coming to your business . Tommy, what you said is right, "there are a lot of other Nail Salon's around town and I should go there if I'm not happy". Shame on you.....and oh well, you just lost a loyal customer and her entire family and will make sure to lose others. Shame on you again, for treating a loyal customer of 14 years like this! read more

Not sure how this place has so many 5 stars... walked in and it was empty that should have been my first warning sign. But hey I'll give it a chance. The pedicure chairs were extremely crowded and i literally felt like i was sitting on top of the person next to me. All that aside my nail tech seemed irritated before i even sat down. Super aggressive and half assed. The massage was painful and the whole pedicure took maybe 10 minutes lmao what a joke. I am from out of town and the normal place i go to when I'm in town was booked. Definitely wouldn't recommend to anyone. Walked in at 1:50 was done at 2:07. The longest part was sitting 10 minutes to dry lol and after being sat down my nail tech rushed out....AVOID AT ALL COSTS Oh and still had to pay. My toes hurt from them being cut so short and now I'm worried abou infection... wouldn't wish this place on my worst enemy read more

Hello I have been going to Nails now for a while and I Loved the way they do my nails they were very nice to me when I first came there but Wow I dont remember the mans name but he did my nails a couple of times very nice person,,, last time I went in and asked him if he could go a little long by my cuticle and he pushes his chair back and said to me You Come Here With Complaints'''' and I said no i'm not complaining i just want them done that way,, ..He told me no one complains about his work very loud I was embarrassed So I told him I dont have to take this from him,, and left I think he needs some anger management courses too bad because I thought I found a nice place to go ....... read more

Had an amazing experience here today! They got me in last minute. And the staff are just the nicest people ever! Great conversation and my nails and toes look fabulous read more

Avoid this salon at all costs. The nail techs are rude and act like they cannot understand you all of the time. The first time in the salon I opted for dipping to which they informed me it would be $80 and did not include a manicure, What?! The second time I got a gel manicure and within one week my nails were chipped badly, some were broken down beyond the quick and they were shredding like wet tissue paper. My nails are strong and I have never had anything like this happen. I also got a fungus infection in two nails. The salon was not very clean and the owners act like you are annoying them. Steer clear of this below average nail salon! read more

I wasn't even sure if I should do this review due to the history of reviewers being challenged (which, technically, is fair game). Although, YELP is feedback. So, here's mine: Nails Now gave me a good no chip manicure and pedicure the two times I went. The quality of the manicure and pedicure, I liked. I had an appointment both times. The second time I went a nail chipped within 30 min of leaving. (I left, went home, was cooking and looked down and chipped paint). They welcomed me back in to fix it and I went right back that evening. I appreciated that. After making a third appointment, I had to cancel because of an unforeseen circumstance. I had an early morning appointment (at opening) and called multiple times before to let them know I couldn't make it. They weren't answering, and potentially not there due to the appointment being at opening. Yet once I did get ahold of them (5 min post opening) was met with a condescending conversation of how I should have let them know sooner. Sadly, I expected this...despite my efforts. Similar to other people's reviews I have experienced both excellent manicures/pedicures and witnessed unprofessional practices of discussing clients to other clients. While I respect a desire to facilitate a well-run business that supports your workers; it is no longer reputable if clients are having vastly different experiences or feel uncomfortable if they're unexpectedly late/need to cancel/or are seeking repair. read more

Poor service !!!! I went for a manicure & pedicure, one of the man was very rude. He didn't do any shape of my nail and he didn't cut them even . The moment I left the salon my pedicure got ruined . read more

Nails Now - Manicure - Nail Salons Near Me - Mundelein, Illinois

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I recently had a manicure at NN. The owner did a good job and I was pleased. However, the whole time he complained about customers who are late or don't show up for appointments. He even showed me a list of customers who are no longer welcome due to missed appointments. I found his conversation unprofessional and inappropriate- to be complaining about other customers to a customer. May be he should find another line of work. Hai, you were not communicating policy to me. You were complaining about your clients. There is a difference. You have lost me as a customer due to your lack of professional judgment. I am having a great day. Hai, I have also put a review on the Mundelein Moms Group read more

Wow! I was going here for years for my pedicures and manicures and have never felt so insulted! Walked in literally 5 minutes late and the scolded me for being late and explained to me how appointments work! Started to walk out and the lady said, "real nice!!". Um lady you're rude, why would I spend my money here? Came here to treat myself, not get yelled at and mansplained how appointments work. Never again! read more

New owners ARE VERY RUDE! And it's not the first time they have been rude! Owner hung up on me because I asked her if she had a certain color! I encourage everyone to take their business somewhere else! read more

I have been going to this salon for almost 20 years. Since January 2019, the new owners have taken over. I sit soaking my nails and can hear the male owner talking nasty about clients that have just left the place. My daughter was treated like crap after she went back after her no chip chipped after two days. This is a college girl, who was home on vacation. And did nothing strenuous with her hands. Owner was rude and said they don't back their services after you leave. Noticed new customer service policies posted...which favor the business.i have witnessed them be rude to other customers. Not a relaxing place to go to anymore. I will not be going back and I do not recommend with these owners running the place. I get the feeling they feel they are too good for the customers that come in. read more

Update in response to Hai.. I'm actually not a "false" client- what would I benefit from writing a review for a place I've never been? There is no denying you have been rude and talked negatively about clients- look at the other reviews! read more

This place has gone downhill since it was sold! Your walk in and no one says anything! You feel so uncomfortable ! I'm getting a pedicure and across from me is the owners step father sleeping with his mouth wide open! Looking for a new place to get my nails done!!!!! *Update* After posting this review the owner came up to me and verbally attacked me while getting my nails done!! She had read the review and was not pleased. She told me to never come back and it was her house! I told her I was entitled to my opinion and she did not want to have a conversation she just wanted to yell at me. read more

I went here for my first time a couple weeks ago looking for a nail salon to go to regularly and really enjoyed my experience. The owner of the place had done my full set of gel acrylics and they were beautiful. While getting my nails done the owner told me about the work and compassion he puts into the salon as well as some interesting stories, it was a pleasure conversing with him. I had also noticed many small things in the salon itself and in the employees work that i hadn't seen done at other places (in a good way), the owner's work was very thorough and i'll definitely be returning for a fill read more

I was in town last month having lunch with some girlfriends and decided last minute to get pedicures. Called the salon and asked if they could accommodate 3 people for a pedicure in 30 minutes. We arrived 30 minutes later and was in the pedicure chairs in less than 5 minutes. They handed us brochures of the different pedicures they offered. I don't know about you but I'm a go big or go home type of gal, so we got the bridal bouquet deluxe! I can't even begin to describe this pedicure, it's just something you have to come in and try yourself. The staff were soo nice and the upkeep on the salon was impeccable. I'm a huge clean freak and dirty salons give me anxiety. Happy to say i felt nothing short of relaxed and refreshed. We need more salons like this in my area! This is my go to spot when I'm visiting town! read more

I'm very disappointed in this nail salon. I've been here a few times to get acrylic nails done and every time I come, a nail chips or breaks within days of having them done. I pay around $70-$100 with tip to get my nails done every 2 weeks. I just got a new full set on Friday and one nail chipped (even though I have the no chip and paid extra for it) and one nail broke entirely. Not only that, but when I called to make the appointment and told them I would like designs, my nail tech complained about the designs I chose. Now, if I'm paying $60 for my nails and tipping $15-$20, please don't complain. I will not be back to this salon and will now be paying extra to get my nails fixed elsewhere. The last time I had them fix my nails, I had to go back 4 times in one week. I do not recommend this salon to anyone who wants it done the right way the first time. Save your money and go somewhere else. ****UPDATE***** I had 2 more nails just pop off today. I cannot believe this!!! $80 wasted!!! It hasn't even been a week since I had this NEW FULL SET put on. WORST SALON EVER!!! read more

This nail Salon switched owners like 2-3 years ago and it used to be awesome, now it really sucks. The new owners are very rude and condescending. They don't care about you and ship you in and out like cattle. They raised the prices and just flat out nickel and dime you for the services. Trust me go to any other nail salon but here. Don't give them your money. read more

Sadly I have to update this. I had been going here for years!!!!! I would say 4-5 years. They have just been rushing people in and out. And I always leave disappointed. My nails don't last and I have had several times where my nails bubble up and pedicures just aren't done well. I want to relax and enjoy it not be rushed out. read more

I've been going to Nails now for about 15 years. I understand they need people show up on time, but there is no need to be rude and screaming because one of their new technician made a mistake. I asked her to make an appointment for me 2 weeks from that day I was there. She made it for the following week (1 week). She acted odd, when I asked for an appointment card. Of course, I didn't show up. On the day I was supposed to have my acrylic fills I called in advance to make sure I do have an appointment. I couldn't put a word in. The woman who answered the phone started yelling at me, telling me the techs work by quotas, and I was a terrible customer. When she was finished I said I'd never go their again. She said "good". This salon became very popular over the years but the quality of their work went down. I wouldn't recommend it now, Nails Now. Marta A. read more

I needed my nails done asap so I came into this place as I had heard decent reviews. I got a pedi and a no chip mani. The girl who did my pedi was decent. The pedi wasn't anything out of ordinary. They don't use warm towels like other places. I asked for the grater on my heals she refused to use it. Said I didn't need it that I just had dry heals. I said I have gotten pedis before and if they don't use the grater my heels are all rough. She continued to say you didn't need. So I left it at that. She was done with pedi probably within 15 minutes. Shortage pedi of my life. Then I got a no chip mani. The tech who did my no chip mani was way more personable! She was nice asked if I had a special occasion and she was talking to me about her life and kids. She was a sweet lady. I would think no chip would last longer then a week. Nope!! So original post had 2 stars. I called nail salon to explain how it's only been a week and my nails are completely chipped. The owner answered the phone told me that I needed to go into the salon and talk to the tech who did my nails. That she could do nothing. She was just the middle man. I said but how long is your "no-chip" supposed to last she said we don't do no chip here. It's called Gel nails. I said well I was never advised that. She said you need to talk to tech and figure it out between her and you. We don't do anything we are just middle man. You are the owner of the business you should stand behind your business and it's reputation. Owner was not nice didn't care to try and fix issue. Just brushed it off and she you need to come and talk to tech I can't do anything about it. Very unprofessional in my opinion if you are running a business this way! read more

Nails Now - Chipped nails - Nail Salons Near Me - Mundelein, Illinois

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I would not recommend this place to my worst enemy. The owners are extremely rude and hateful people. I have never been treated with such disrespect and scorn. I have witnessed them talking about the clients in that manner but, never had them treat me that way. They will lose me and all of my friends as clients. I write this to warn everyone who is thinking about giving this place business. It is not worth a dime. If I could give them zero stars I would!!! DON'T GO!!!! read more

A great mother's day ruined because of this place ! Staff named "Jenni" was so rude that I wanted to just leave the place. Why would you ask customers to choose color if you're going to say crap about it? As soon as I sat down, she asked whether I get my nails done often. (I can't because of my job.) "I can see that, nobody would choose that color. Why don't you take care of yourself more, your husband's going to love it." That's exactly what she said. Then I asked whether I can choose the salmon-pink color. "We have 500 colors, I have no idea which color you're talking about." Again, I had to fight my urge to leave because I brought my family members there. In conclusion, my family got really disappointed at this place and we're not going back. Never. read more