I made an appointment online before our appointment for 8/28 for a Gold Mani and Acrylic Fill, for myself and my friend K, at 12:00pm.
I didn't make the appointment wildly late at night or anything, and I used the website that's linked on Yelp (and confirmation from "Fresha", and an SMS). I received email and text confirmations for the time and services. It was 8pm the night before, but the booking service allowed it. If they weren't able to accommodate both the appointments, they should have contacted me or said they were not able to make that time - or not allowed the booking service to make the reservation. So, without any kind of alert to the contrary, we showed up for our appointment.
The girl that was behind the counter at the time and another woman were surprised and confused, asking if we had a reservation or appointment - which we did. They said they would be able to take the Acrylic Fill immediately, and then could take the gel mani next, as soon someone was free (despite this being the easier of the services). They were not specific to anyone that would be freeing up soon, or even what "soon" would be.
My tech started my acrylic fill. She tried telling me I needed a new set, because I was going from Coffin shaped nails to Almond shape. I was super confused, because I was going from *more* width to less - and I was very concerned about the damage to my natural nails, super weak and brittle, swapping to a new set. She brought someone else over to translate, who I guess explained how she needed to do the service/change in shape, and we were trekking on from there. My other complaint is the bulkiness of the acrylic even after shaping, and application of the polish.
However, that pales in comparison of K's experience.
Forty minutes into my service, someone had still not "freed" up for K. I had to ask whether K could sit at the open station next to me, which they said would be fine. Somewhat annoying that they didn't think to offer this on their own...
After that, two different women came and asked my friend what she wanted. K stated a gel mani each time. However, in response, no indication was given that K would able to have her service - which was now almost an hour past our appointment time. Finally someone said they could take K.
K was seated at the end of the row away from me. K did have very old gel polish that needed to be removed on a few nails, and her nail tech started a soak. The tech got all her items prepared, and confirmed the design K wanted. It was a simple french, with a hint of a design.
Note: the "Gold" Mani on their website was the only one that did not state "regular polish" but states the following: "Cleansing, shaping, cuticle care, 5 minutes hot stone massage, Mask and Paraffin wrap." A photo on Yelp, from June 4th, 2022 shows an image of the same service list/description (photo is "Current Prices by Elizabeth L.")
K's tech immediately started clipping her nails after removing the old gel, with tips placed on her station. K never asked for her nails to be shorter. The tech started asking K if the shape was fine, but after any kind of length losss, her previous design was really not doable any longer - which she said to the tech. The tech said she image that K showed her were acrylics, so instead of remembering "gel mani" or even asking, she just started doing... something.
My own tech was rushing because there was a walk in, waiting for an acrylic fill. By the end of my appointment (not the end of our visit) 3+ women were waiting. After my polish was cured (albeit, poorly painted), I went to sit by K. Sometime shortly after I sat next to her, those same tips (magically) vanished from the table top. K and I chatted through the rest of the appointment.
The additional "benefits" of a Gold Manicure (mask and paraffin wrap, and hot stone massage) were never done. I didn't even realize until after we got home. Her tech basically trimmed her cuticles, overly filed and cut K's nails, and painted. However, K's tech continued to file after the Gel was applied. Not just to clear up any messiness or paint out of place - the tech was filing K's nails even shorter still, and at the blunt end, where the gel shouldn't be tampered with. I fully expect K's mani to chip in a couple days.
We paid and left as soon as we could. We were already fairly upset having to wait over an hour for one of two services after a set appointment time. Then not even having the level of care put into it that any other nail salon has demonstrated was essentially salt in the wound.
I don't write this to complain, but just share our experience and let others know.
Nail Haven does not seem well prepared for a weekend for services (even a Sunday). They did apply a 10% discount for some Grand Opening, but as far as I can see online and on Yelp, they have been "opening" forever. I agree with the other reviews that say the techs are somewhat inexperienced, and don't listen to the clients.
We won't be back. read more