When you want an elevated spa experience without hotel-spa pricing, Cloud Spa strikes the right…read morebalance. We were looking for a quality massage in San Juan but didn't want to pay full luxury hotel spa prices. Cloud Spa, located right next to the DoubleTree Hilton, ended up being the perfect middle ground--polished, relaxing, and professional without feeling over-the-top expensive. The space itself feels calm and thoughtfully designed. It's clean, serene, and well-run. While it doesn't have extended lounge or relaxation rooms where you can spend hours in a robe, it does deliver where it matters most: the treatments. Experience & Service * Very accommodating and welcoming staff * Smooth scheduling and check-in process * Locker and restroom facilities available * Focused environment centered around quality treatments Treatments * Excellent massages--skilled therapists and relaxing atmosphere * Wide range of treatment options available * Feels elevated and professional, not rushed or basic This is ideal for someone who wants a high-quality spa treatment without paying premium resort pricing. You're not coming here to spend half the day lounging--you're coming for a great service in a polished setting. Verdict Cloud Spa delivers strong value for the experience. Elevated but approachable, professional yet comfortable. If you're staying near the DoubleTree or simply want a dependable spa option in San Juan, this is an easy five stars.

Sorry to write this.. I wanted to like this spa since it's the only spot that took me at such short…read morenotice and they even gratefully provided a bathing suit. I just wanted a nice soak and a cooling shower and when I was floating in the saltwater pool I got a huge clump of hair stuck in my fingers. And when I was looking down into the pool light there was little white specs floating around. I'm lightweight disgusted honestly please do better and cleaning your facilities.

A marvelous spa. The facility is clean and tranquil. Courteous and helpful staff. Check-in was…read moresmooth and well-organized. My pedicure was excellent. I will certainly go again the next time I'm in San Juan.

The Spa at Condado Vanderbilt is easily one of my favorite spas. It was easy to book my treatment…read morevia email. The front desk staff was so friendly and welcoming, even joking with my partner when he dropped me off. The reception area is lovely, with seating and a small boutique. The assistant led me through the changing area, restrooms, sauna, steam room, and relaxation room. The lockers were easy to use. I enjoyed my time using the sauna and steam room. The relaxation suite was lovely, with delicious juices and snacks. I just wish there was hydrotherapy available before the spa service (there is not a whirlpool or cold plunge). I opted for the hammam, which is an elite treatment. I'd been wanting to do this treatment, at this spa, for a few years and it was fantastic. My therapist was absolutely amazing and I felt so comfortable with her. The hammam treatment happens in a stunningly tiled room. The history of hammam is explained, which I loved. My therapist explained the treatment protocol and that put me at ease. Once the treatment started, I never wanted it to end. It was so interesting and very relaxing. I left with softest skin imaginable. The Spa at Condado Vanderbilt is wonderful. This was an early anniversary trip and they gave us a lovely surprise, even though my partner opted not to partake in a spa service (now a regret of his). The spa was so calm and relaxing and they have the best staff. I loved every second of my experience here, and not only am I planning to go return, we are planning to stay at the Vanderbilt (which we should have done this trip).

From start to finish...an excellent experience. As good as they are I was surprised (& blessed) to…read morefind they were able to accommodate my last minute appointment. Within 2 hrs, I was booked and HOOKED! Gloria's hands are incredible on the Combination Massage. If I have time, I am sure to visit again for that facial snatch (I hear she's a beast).

Amazing experience! My service was the 75 minute Caribbean Indulgence which consists of a Coconut…read moresugar scrub, Mango wrap and your choice of a Swedish massage or Facial. I didn't have an appointment but they were able to take me within the hour I called! The front desk was very friendly and brought me over to the women's locker room to change. I waited briefly in the waiting room and sipped on cucumber water. My technician was Gloria and she was very friendly and professional. The coconut sugar scrub gave my skin a boost of hydration that it needed and after the warm blankets were placed on me for the mango wrap I fell asleep! That's when I know I have an excellent treatment. I opted for the Swedish massage and I'm glad I did because Gloria is a master at her craft. She focused on my upper back area. She managed to get all the knots out and I felt like a million bucks afterwards. I would definitely return to Akua Spa and request Gloria!

Horrible! If you're a female, do NOT go for a massage with a male. I would never and have never…read morewritten a review like this other than for Euforia. After my experience at Euforia the One horrible time I went, my girl friends will never go back. Horrifying! Don't Go, Ladies.

We booked a same day massage here because we had to change flights to make our cruise on time…read more(JetBlue delays). Turned out to be an amazing error in our favor - we did an 80 minute couples massage and it was phenomenal. Michael and Jarina took incredible care of us and set us up for a week of relaxation and much needed rest. Place was super clean - check in was in the nail salon, but massages are on the second floor next door. Uber/Lyft from the airport and to the cruise terminal was painless. Will do again if we're back in San Juan.

This was such an awesome experience! We had a couple's massage and we left so relaxed, renewed &…read morerefreshed! The place is in a sketchy looking strip, but don't judge the book by its cover. This place was beautiful inside, perfect ambiance between the music, scents and the positive vibe from the employees. Afterwards we went next door to a cafe & had a delicious, very authentic lunch. It was perfect!

My dude and I really enjoyed our massages from the twins Stephanie and Tiffany. Stephanie petite…read morehands really got into this plus size be-luxurious body that I dozed off! The owner was so sweet and professional!

Unfortunately, our experience at Nouvelle D'Sp Boutique in the Mall of San Juan was very…read moredisappointing, especially considering the price and the expectations we had. For Christmas, I bought my wife a facial package that included several services for $275, including a glass of champagne. The intention was for her to have a relaxing, special, and truly pampering experience. That's not what happened. From the beginning, the orientation was practically nonexistent. They didn't properly explain the process or what she was supposed to do. They simply told her to go into the sauna, without any further instruction. Upon entering, she realized that the saunas weren't separated for men and women. While she was in her swimsuit, a man entered wearing only a towel. This made her feel extremely uncomfortable. The man even started talking to her, when all she wanted was to relax and meditate. Because of the discomfort, she decided to leave the sauna before 10 minutes had passed. Then she went to the showers, where she again encountered a complete lack of privacy: open and uncontrolled doors, making it possible for anyone to see her while she showered. She couldn't relax or feel safe. She had to shower in her swimsuit for safety. The facial itself was performed, but the entire experience was already compromised. At the end, upon seeing the alcoholic beverages, she asked if they were included and was told they were. However, she was never offered the glass of champagne that was specifically included in the package and was one of the reasons she purchased this combo. Overall, the service was cold and disorganized. No one guided her, no one attended to her with care or made her feel pampered. It was as if she had to figure things out on her own, instead of receiving personalized attention. For almost $300, the experience was completely unsatisfactory. It did not live up to its promises or the level of quality and privacy expected of a place like this. I would not recommend it.

I had been wanting a facial for a VERY long time. Being a grad student gets very difficult and…read moredraining. I was gifted a facial! Although school got in the way, I finally managed to enjoy my gift today! The entire place smells really good, very relaxing dim lighting throughout and soothing music. My facial was done by Paula. She was super nice and easy to talk to. You are assigned a lounge bed before the facial begins and you return after for a drink of your choice (wine, water, champagne and whiskey etc) and snack (hummus or wrap). The facial took about 1.5hrs. You are offered heated hand mittens (do it!) I felt brand new after the whole experience and would do it all over again. Oh and the place was very clean.

Needed some TLC and treated myself to a massage. The atmosphere was really calm and great. Nice…read morechanging area and waiting area with tea, water and snacks. The massage was great. I had a very stiff shoulder and it was worked out. I was a bit sore the next day but I really needed the massage. If you are looking to really treat yourself, this place is great.

I booked a couples massage on January 1st and received a message that the booking was not confirmed…read moreuntil someone from the spa contacts me. It's been 17 days and I have attempted to contact the spa repeatedly by phone, email, and WhatsApp but have been fully ignored. Really disappointing to get to Puerto Rico and be failed by a salon catering to tourists. Maybe I dodged a bullet judging from the other reviews. Edited to add: I was finally able to get a person on the phone on the morning of the massage. She stated that they had never received my reservation request, my email, my voicemail, or my WhatsApp messages. Highly recommend against making an appointment here unless you can physically go into the salon and book something.

So excited to have found this place! New to the area and wanted to find an affordable massage after…read morea hectic few weeks. Contacted them on Yelp and Luis responded within the hour and said he could take me an hour later. So great! Salon is very modern and clean looking. Massage was great! And I think was even a couple minutes longer than an hour, yay! Luis was also very responsive about pressure and discussed with me some obvious muscle tension areas that I have which was neat! You will have to call them when you arrive because they are in the bottom of a condo building so just have their number ready.

Love love this salon! Olga and her team are very professional and knowledgeable. They individualize…read morethe facials and treatments according to your needs. Every time I'm in Puerto Rico, this is my go-to place for facials and massages. My skin always feels and looks amazing after leaving here!

We had a large group that stayed at The Lucky Penny in San Juan, Puerto Rico. Alex traveled to us…read moreand set up a nice relaxing atmosphere in the house. He was very professional, kind and prompt. He gave 4 one hour massages, which was a lot of work. But we all enjoyed our session and felt well taken care of. We all had different scents too. I enjoyed the eucalyptus oil. It was a wonderful spa day that we didn't have to leave the house for!

From the owner: DeepTissue massage is my signature therapy. With over 10 year of experience I use different…read moretechniques such as Myofascial Release, Shiatsu, GuaSha, Cupping, Essential Oils and more to relief your tension and help you relax

WORST PLACE EVER!!!! I never leave bad reviews. But I seriously almost walked out! Got charged $50…read morefor a pedicure and the lady was rude put my feet on her lap to do my feet and slammed my feet down because she had an attitude that my shape was crooked! Just look at the photo that should tell you everything you need to know about the skill set they have which is 0! I could have painted my own nails and did a better job than this. Never ever book here! Ever. I let them know a bad review was coming

Unfortunately, there was a language barrier. But we had some of their clients translate for me and…read morethe hairstylist went to cut my hair extensions at the root. They were tangled due to a scuba incident, but she wasn't helpful at all to get them untangled or cut them out in a manner that would preserve my hair. It was just really unprofessional. I hope m'y experience there isn't normal but mine was not a good one at all.