I scheduled an acrylic removal and gel manicure after being referred by a friend. From the moment I…read morewalked in, I already felt uncomfortable and unwelcome. I arrived on time for my appointment, but I was not taken back until about 10 minutes later. My nails were wrapped for acrylic removal, and I was told they would need to soak for 15 minutes. However, only about two minutes later, another woman came over, removed everything very abruptly, and immediately began working on my natural nails. She was rough throughout the process, but I chose not to say anything at the time. During the appointment, she commented that my eyebrows were "thick" and said I would look prettier if I got them done. I declined, but the comment felt unnecessary and unprofessional. Very little care or attention was given to shaping or cleaning up my nails. After applying cuticle oil, she instructed me to wash my hands. I returned to my chair expecting to continue with the gel manicure I had specifically scheduled, only to be told, "You're done." I then explained that I had booked both a removal and a gel manicure. I even stated that if there was no time for gel, I would have accepted regular polish because I did not want to leave with bare nails. Instead of apologizing or trying to resolve the issue, she appeared confused and dismissive. Frustrated at that point, I simply said I would leave if there was no time to complete the service. When I spoke with the receptionist at the front desk and explained the situation, I was met with the same lack of concern. She simply stated, "Okay, $26." I later checked the website and saw that acrylic removal was listed as $5, so I am also confused by the additional charge. What disappointed me most was the complete lack of care and professionalism throughout the appointment. My nails were not shaped properly, no effort was made to make them look presentable, and no one seemed concerned that the service I booked was never completed. I have worn acrylics and nail designs for years, so leaving the salon with bare, unfinished nails was upsetting and embarrassing. This was my first experience at your salon after receiving a recommendation from a friend, and unfortunately it was extremely disappointing. I left feeling ignored, dismissed, and honestly upset enough that I cried in my car afterward. I will not be returning, but I do hope someone takes the time to address this situation appropriately.

I came here to get my nails done the weekend before Christmas and it was extremely busy, but I…read moredecided to wait anyways. After 1.25 hours, I was seated and got started. They didn't have the color I originally chose so she found a similar one. The staff here was kind and worked hard, but fast to get through the crowd. The place seems clean and inviting. The prices seemed comparable to other salons. The color wasn't my favorite, but the dip nails have stayed on well for over 2 weeks which I am happy with.

I dont learn. Went back to get a metallic manicure a few days ago. The 1st metallic manicure came…read moreout awesome a month ago. Made me happy for 3wks. So proud of that. Got many compliments. This time some started to peel within days. I wanted them to last till Halloween so i went back to get that rectified but wanted a jelly pedicure n that was awesome. But when i mentioned the finger nail peels n showed them to her, Annie's face (the owner) changed from :) to :( i told her that im no expert but i think it was incorrect to file the edges after the top coat was applied because top coat seals everything n prevents peeling. Close to the final stage of top of the line pedicure, Annie came up to the chair armed with the nail lamp n stripper. She stripped the affected peeled parts only. Then she applied the dust n applied lamp heat. U can still see the peels under the poor excuse of rectifications. Half ass done to a $60 manicure. I tip very well for my vanity privileges. I also recalled having my nails done at the pedicure chair when i wanted a regular polish. When fingernails are shaped n painted while in a pedicure chair, it doesnt give good results. When u are a service business, u will get unsatisfied customers. Practice giving sincere apologies even if u question in your mind that the customer may have caused the bad nail polish results. Annie doesnt apologize. U see her :) when customers arent troublesome. I guarantee u that no one wants to b troublesome but i paid for top of the line pedicure AND manicure. I expect the BEST. DEFINITELY WONT GO BACK. No loss to her im sure.

My hubby and I had the Jellly pedi's. They were the BEST ones we've ever had. The leg and foot rub…read morewas ahhhmaaazing!!It's a very nice and clean place. Staff are so friendly! We live 2.5 hours away. And it's so worth the drive!

Quick service they payed attention to detail and got a hand massage at the end absolutely recommend…read morethem!! And reasonable pricing!!!

Not the best pedicure. She was rough and in a hurry. The color is dull and I'm not site a top coat…read morewas even put on. Not worth $58.

Oh my goodness I haven't stop coming since my little sisters wedding - I am a regular. I get my…read morenails done every 4 weeks (3 if I have a special event coming up) and they're incredibly accommodating. All of their nail techs are incredibly kind, chat with you if you're in the mood & ensure you're love your nails. I am EXTREMELY picky and have tried almost every salon in ankeny. They're my favorite. I will be getting my wedding nails done here & have recommended them to every single friend who's visited. Prices well, you WILL be coming back. Pro tip: call ahead to get placed, with online - unless you get a confirmation text or follow up you are not booked!

Always great service here. They are all very particular with their work, which I love…read more They can do some nice artwork here. Highly recommend.

Had to get my nails taken off and since I was in the area decided to make a quick stop in. The lady…read morewas very kind to take the time to remove my nails. She didn't rush me she even shaped my nails and cut my nails before I left. Super sweet and I will definitely be back.

Not a good experience. Not even an adequate or mediocre experience. It was okay while it was just…read moremyself and one other person in the shop, but once 5 other people came in, the 2 clerks could not keep up and insisted on servicing everyone at once. The quality of work quickly went down. I walked away with with blobby and partially painted nails. The lady who was working on my nails lacked attention to detail, and was not careful in her application. I will never go back to this place again.

Team is amazing. Especially if you have an appointment. Been many times and will continue as a…read morerepeat customer

I walked out of this nail shop feeling like I need a fill. I'm not even a week out and I seriously…read moreneed a fill. Waste of time and money here. Added a quick. 10 for glitter on top. Totally feel this place paints ok. Thats about it. For $30 they'll paint a solid color.

Owner was very attentive. art work was creative. She listened to my wants and needs. Beautiful and…read moreclean shop. Work stations were sanitized after eqch customer!

LOVE LOVE LOVE this place. Tried many salons before I found VENUS NAILS. I am never going anywhere…read moreelse. It is clean and sanitary. Staff is very welcoming. They don't try to bully you into stuff, like some salons do. My nail tech, Kim I cant say enough about her she is the best. Loved my nails. I looked for 2 years for a salon I liked since moving to Iowa. I finally found it. I would recommend Venus to everyone!!