This is the fourth time I have been here and each time I gave more patience than normal. It looks beautiful and clean when you walk in, there is always a dedicated greeter/manager rather than having to try to talk to someone while they do nails, but please don't let this fool you.
The lady always in the front just about always has a major attitude and 1/2 of the technicians are terrible at their jobs. The first time I went all of my nails were crooked and the actual surface of the acrylic was grossly uneven. I tried to mention minor things while she was doing it but she was getting more and more angry like I was being a jerk for wanting my $45 nails to look like a professional did them rather than a child(I didn't say that). I left less than satisfied but figured it wasn't that bad... 7 people in two day made comments about how terrible they looked so I went back. The woman in the front was completely rude and angry with me for expecting them to fix it... I even offered to pay the cost of a fill!! After embarrassment and being made to feel like I was taking advantage of them (even though I paid an ADDITIONAL $15 a few days after having them don't me to get them fixed) they finally did it, but went back and forth with each other over what I needed to pay... Then the girl doing them complained to me that it wasn't fair because she wasn't getting any of the money...so I rolled her $10... Now if you're following, that's now $70 for a full set with white tips and gel topcoat... REALLY?!?
The third time I went in for a fill in a set I had gotten at RVA Nails (AMAZING BTW, he's just don't work for me) they did it, the cost was higher than everywhere else but it looked good... No complaints, the young girl was very nice and friendly while doing the fill, so I decided to give the place another shot... Which brings me to today's visit...number four since moving to Virginia from Ny...
After being assigned a tech (Tim) I asked if he was good at solar pink and white... I was told yes. That was a complete lie, he is terrible at it. There were red dots in the white from the tool he used in my thumbs which I immediately mentioned and was told he would take car of it...then when I asked him to correct one nail NC it was far different from the rest he rolled his eyes and said "you're picky" I said yes I am; my nails are not a necessity, and it is a treat to myself that I have to budget for so when I spend this much money on professionals to do something, I think it's reasonable to want the finished product to look nice, pleasing to the eye since it is a 100% cosmetic accessory... Completely for looks. Of coarse I want it to look nice. He says "it's very hard to get do it perfect" ... don't I know it. Continued to give him patience... Asked a few questions here and there. Mind you, I've been getting the same exact thing done to my nails with minor variations for 10 years over three states... Never have I had this many issues with getting it done.
Fast forward, we're done and I wash my hands, the get top coat hadn't dried enough so a few of the nails were full once they were dried off, I asked if he could reapply the top coat, and I thought maybe they just hadn't dried enough... Hard sigh... Finally done! Go next door to tan after like I've done a zillion times... I used a baby wipe to clean each nail individually both before and after tanning, because I do this regularly... When I'm done 6 nails are dull and 5 are turning yellow around the edges... I wanted to let it go but I've had a rough few weeks and really wanted one thing for me that I could look at and be happy I did. Mistake- I calmly mention the issue to the aforementioned ball of joy at the front- she goes and gets tim...first thing he says "I'll fix it but I won't do you nails again ever" lol that was not a concern at all. I mentioned that i had tanned and he threw his hands up and jumped up to run and tell the ball of joy this... Then walks back to the seat mumbling about it under his breath.
Ok I get it, you're not happy having to fix things... But you did a shoddy job, at best, to begin with... The yellow was my final straw...not the only one, and it only happen to a few nails...the ones that hadn't been in the light long enough to dry. I knew he was rushing the whole time but remained quiet, all I cared about was if they looked alright at the end, and they didn't.
Long story short, of the four times I have been there, three mere miserable experiences. Their prices are very high in comparison to the others in the area, and their quality is far inferior. It was convenient for me, but it's so not worth having to deal with their attitudes when THEY mess up and don't want to take their time the first time around and have to touch up their own work.
If any of you have a recommendation in this area I would appreciate that. I will NEVER go here again, and I'll be sure to make sure everyone I know does the same. read more