Im really conflicted on writing this review based because the first time I went here, I had an amazing experience with johnny. Johnny does a wonderful job, takes his time and is very thorough with your nails and make sure they are up to par. Now I went back for the second time and on my fault called the wrong salon *** (trying to book in advance) lol so that was my mistake...
But the problem I had here was when I got there johnny was there but was busy. At this point I was willing to wait for johnny, pay more or whatever at this point because I know it would be worthid and a good job. I got there and I asked if johnny was not available may I go to kent, or Sam (the owner) which once again I was willing to wait. Yes I understand I got there around 6pm. Not sure what time they closed. They offered me to come in saturday but i was not able , due to other reasons. I felt like the professionalism was off at that point especially when two of your regular customers referred me and I expect up to par service all around. I felt at that moment they didn't really hear my concerns and just passed me off to anyone and went about their business. So they sent me to the older gentleman i think his name was john. Felt john just rushed and didnt really care about his work. The drilling machine they use he had his foot on the thing too hard and it kept burning. A couple of times I said its hot until I raised my voice and he said oh sorry (in a watever tone) instead of fixing the problem. When he did the design it did not match the picture so I told him to do another one. And it was okay!
I got my pedicure done but felt rushed and the color barely matched the nails. A lady did it she was nice but the pedicure just felt rushed. I should not feel rushed no matter what time I came in there.
All in all I can take ownership for calling the wrong salon thinking i was making a reservation ahead of time and the misscommunication , but nonetheless I been there before and the service was impeccable but on the second try, I felt like everything was rushed and they did not hear me when i said i wanted the preferred people to do my nails and willing to wait. I understand everyone is good at what they do but the customer is right and is spending their money they want good service. Then the owner says to me while im getting my feet done OH you requested john and ? "i said no johnny. He did my nails and feet last time". Then he said oh you have tips ? , i said no i have natural nail and then he "said johnny only does natural nail and i said I know that he did my nails before. "If this was asked when I walked in the door from jump, I feel things would have went different. So clearly he didnt listen to what I said from before.
I am not sure, If I'm willing to go back here after my second experience here. I will say make sure you are clear and consistent and treat everyone professionally period! If a customer specifically ask for someone, then make the accommodations possible. Listen to what your customers are saying.
Once i left the toe messed up and , i went somewhere close to home to get it fixed. Too disappointed to return after that. read more