***SUMMARY (if you don't want to read the details):
-waited…read moreover an HOUR past apt time in cold pedicure water for services to even begin
-daughters mani + pedi was messy and not preformed correctly (mani simply consisted of wiping the nail with a cotton ball and brushing on polish which is NOT a manicure)
-my full set acrylic was equally bad if not worse. Lumps and bumps in the acrylic. Some parts way too thick. Edges not clean. NOT at all what I asked for (I'll try to include the pics of we agreed to do vs what I got). The service wasn't performed as they should be. No communication. And worst of all, HORRENDOUSLY overcharged 90$ for the set I got (for reference I only paid 95$ at Nail Trix a month ago for XXL acrylics with jewels and hand painted nail art on each nail)
To start I am a licensed cosmetologist for almost 9 years so I am trained, well versed, and licensed in hair, nails, waxing, etc. So I understand what should and should NOT be happening. And I also am very understanding because I myself am in the same field.
So we made an apt in advance for 3. Get there at 255pm. We are greeted and seated in the pedicure area shortly after. We spend OVER AN HOUR waiting in cold water for someone to finally come start on our scheduled services.
No apologies, nothing. Over an hour later, a woman finally comes. She starts on my daughters (7yrs old) mani and pedicure. I was also supposed to have a pedicure but since it took an hour to even start, I informed her I would just be getting a full set and not doing my pedicure. (We had plans after our apt which I had set a reasonable amount of time past our 3pm nail apt but because they were so behind there's no way we could wait on her to do my daughters nails and feet, then do mine, then wait to do my full set). I wait next to my daughter for someone to call me over for my nails. She was friendly to my daughter which is a bonus. However the polish was messy. The manicure didn't even happen really. She wet down a cotton swab and wiped her nails and polished them. Which is NOT a manicure. The pedicure was mostly correct besides a few things. But again polish was messy.
And then finally about an hour and 45 minutes past our appointment time my nail artist waves me over to the station. I share the picture I wanted and he nodded and started to work. Again, the services were not performed correctly (nail filed wrong, cuticle not pushed back or trimmed properly, etc). And there was absolutely no communication with me. Which is probably part of the reason why my nails are not at all what I asked for. The finished product ended up: not what I asked for, lumpy and bumpy, edges not clean, some nails are thicker than others, etc. And as a professional I can tell you these nails arent going to last as long as they should since they werent done properly. And to top it all off, he passively mentions at the end of my service that they are charging me 90 DOLLARS for my nails! Which if you don't know, is absolutely overpriced. Like almost criminally overpriced. My nails were a medium/long set with a simple nude to white ombre. No nail art, and no polish used. Nothing. (For reference I payed 95$ at Nail trix in Christiansburg for a XXL full set acrylic with jewels and hand painted nail art on each nail). Not to mention they didn't even get the simple nail I asked for, correct.
So at the end of our services with this business, I'm out of 125$ for bad service, unacceptable wait times, and mediocre work at best.
As a professional AND a customer I do NOT recommend this salon. I might even look into reaching out for a refund because this is ridiculous and there's no excuse for what happened today when me and my daughter went. And as a professional in the same field my advice to this owner is to change things ASAP. Some of the things I saw and occurred while there are against the rules we have as licensed professionals. Along with the straight up intentional overcharging and outrageous wait times for people with appointments. And etc. These
are unacceptable things to be occurring.
