I've been to Bliss several times to do my nails with Cary, she always has done a great job! But…read morethis time I needed a hairdresser, mine that I had for many years, decided to go into another business. I wear a non common hair color called Light Plum that is only available at Sally's. Before making my appointment, I went in person to the salon & spoke to the owner, showed him what I wanted & he called Yadria, one of the colorist/ stylist & asked her if she can do my hair, she said yes! I came prepared with the box of the hair color tube that has the brand's name, name of color & color #. Told her that I get it from Sally's, she said yes, so I proceeded to make an appointment for the following week, giving her time to purchase the color. My appointment date came, & was greeted by receptionist & Cary that was waiting for me, she did my nails first & as always, I was very pleased with her work! Then went to Yandra that after greeting me told me that she went to Sally's near her, but they didn't have the color. Instead, she purchased another brand & different color from the hair supply next door on the same day that I was scheduled, she told me that later on. She gave an option; wait for her to get the color or take a chance with the one that she purchased. I had lots of gray showing, & by looking at the hair color box, it kind of resembled to mine. The procedure started, just by looking at the color I knew it was NOT similar to my color at all, she told to wait until the process is completed & my hair is washed. Another lady washed my hair & when I went I looked in the mirror I knew that was NOT what I wanted, it turned out way to light, plus part of my gray wasn't covered! I expressed my dissatisfaction & a coworker came to me with the hair color chart, she showed me several colors & pointed to one that she thought will resembled to my color. At this point, I was very upset, couldn't stay with the color that Yandra applied, so once more I agreed to have a 2nd color put on my hair. While Yandra was putting the color I noticed shades of red, I definitely didn't want that , I have been wearing red for a long time. My hair was washed & blow dried a bit, & I realized that again, it WAS NOT my color & NOT what I wanted, I previously shower a pic of my hair right after colored. I also told her that I needed a trim, she hardly cut any hair & apologized saying that she's not confortable working with brands that she doesn't know. I just let her blow dry my hair, I just wanted lo leave! I went to pay my bill, for Cary was the usual & left a $10.00 tip that receptionist promised to give to her tomorrow. My bill for the color fiasco was $115.00, my hair is short & very thin. I left her a$20.09 tip anyway & $5.00 for the girl that washed my hair, then I waked out almost in tears. Needles to say that I won't be coming back. I felt kind of disrespected, I was a new customer, Yandra could have been more attentive to my request in order to satisfy me by purchasing the right color! If the Sally's that she went didn't have the color, there are plenty of Sally's that she could have gone, even easier, order the color from the store she went, but apparently she didn't take the time to do so for her new customer. Signed, A very dissatisfied customer!