I went in with my daughter-in-law, looking for a nice pedicure for the both of us - to be performed at the same time - after shopping at Cascade Station. In hind sight, we should have just turned around and left.
First off, this place was way understaffed to handle so much walk-in traffic even though they had 19 pedi chairs and 16 nail stations available. I saw a couple ladies sitting in the pedi chairs, soaking for over 10 minutes, with no one working on them. When we sat down, there was only one technician for the two of us - at first. Daughter-in-law's pedicure started and I was left to just soak in the tub next to her. I asked the tech if she was going to do both of our pedicures, which was not what we wanted. And her response was only a hand gesture (I'm not sure she understood my question).
But far and away what discussed me the most was the unsanitary work practices. Another tech who finally did come to work on my feet (about 15 minutes after Daughter-in-law's pedi started) used the same unsanitary procedures as the other. So they clearly have been trained to work in this manner! Ugh!!
I witnessed reuse of disposable implements, double-dipping of dirty hands into open pots of exfoliant and body lotions; and when she asked if I wanted my toe nails filed, and I said yes (thinking the question odd), she asked me if I had brought my own file!? "Uhmm, no." I said. "That's okay, I get for you - only $1 more." Seriously!? She brings over a little zip-lock bag that, yes had one new file and one new buffer block in it. She used them on my toes, then told me as she was putting these used disposable implements back into the zip-lock and handing them to me, "Here. You keep and when you come back, bring with you so we can use again, or when you go somewhere else, bring." Uhmm... pretty sure this practice was banned like back in 2000. Giving a patron their file for home use is one thing, but instructing them to bring it back for use next time is unsafe, unsanitary and unacceptable!
The massage was no more than a rubbing in of the lotion that she squirted directly from the bottle onto my legs.
I really should have spoken up at the time I was there. But I think I was just in such shock at their overall lack of safety and sanitation I was left dumbstruck. Until I had to pay $60 (plus $2 more for our files). Then I saw red. That is why I am writing such a scathing review. Absolutely, under no circumstances will I ever be back! And it's a shame, because the techs were nice and try their best with verbal customer service, but obviously lack proper safety and sanitation training. read more