I was genuinely excited that my husband gave me a facial as a special birthday treat during our…read morestay at the resort. I was originally scheduled for eyelash services and a different type of facial. However, since the technician who handles eyelash services wasn't available to perform both treatments simultaneously, I had to reschedule. We had already rearranged our plans around our commitments on the island, but this consideration seemed to matter little.
Initially, my appointment was set for Monday, but while I was at the salon, I was informed that it had been canceled due to a staff member calling out, leaving only one technician available. This was quite frustrating, especially as we were trying to manage our plans during our vacation. As travelers, we don't have the luxury of time to reschedule at our convenience.
I ended up being scheduled for Wednesday, my actual birthday, which required us to adjust our plans once again. I had initially booked a 50-minute facial tailored to my needs, but I received a 20-minute hydrafacial instead (apparently the time frame is different for this facial). At the end of the treatment, I expressed my disappointment regarding the short duration and lack of thoroughness of the facial I received. The receptionist informed me that I had been scheduled for a 50-minute facial and that I had chosen the hydrafacial, which was only 20 minutes long. This felt more like an upsell than a genuine treatment, as I've never experienced a facial where essential extractions weren't performed on key areas of my face, with no explanation given for that omission.
Describing my disappointment as a tremendous understatement would be generous. I felt that we wasted both time and money, and the receptionist's attempt to correct me felt unnecessary, especially on my birthday when I wasn't in the mood to argue. In hindsight, we should have just left after they had done their initial cancellation and never returned to the salon. I firmly believe that you're better off visiting a nearby salon rather than spending money at the resort, hoping for a great experience, as it simply is not worth it. It's an illusion.
Ultimately, this experience fell far short of our expectations, and we will not be returning to this salon in the future. It's unfortunate that the staff seemed unaware of their audience, as travelers have limited time to enjoy their experiences. I hope this feedback helps others make more informed decisions.