I am beyond impressed with this group. A student initially took me in to take basic information…read more She was lovely, thoughtful, and very professional. Then Sarah came in the PA. She was obviously incredibly knowledgeable, took her time with me and made sure that all of my questions and concerns were addressed and acted upon She found a couple little spots. I was not even aware of and took the appropriate measures to make sure they were nothing serious. This was my first time at this clinic and I am very pleased. My last clinic was the premier clinic on Oahu and I did not get nearly the same attention and personal care as I received here. So far I would say I highly recommend them.

My initial experience was good. The original doctor who treated me left and they had a "physician…read moreassistant" see me for a follow-up. The follow-up communication was not very good and I was left confused about why they were insisting on additional treatment that I had not requested. My impression was that they were trying to "milk" my insurance provider for everything they could get. I canceled a further follow-up appointment. They then sent me a registered letter that was somewhat threatening that I was endangering my health by not allowing them to treat me. I did send them a response letter in which I agreed to one additional visit so that they could review what had been done. I specified how I wished to be contacted but, after several weeks, they have not responded.

I went to see RN Stephanie! She is amazing the most gentle and knowledgeable! I am really sensitive…read moreto needles but didn't feel anything. I would highly recommend her!

They don't take insurance can't afford to pay upfront insurance is a must heard good thingsread more

Short wait time, friendly staff, painless biopsy, all made for an easy visit. The ramp access…read morebehind the office enabled me to get to the second floor of this place, which is up the hill from Jackie Rey's, off Kuakini Highway.

Shellie and her team are courteous very knowledgeable and efficient. I am grateful to have been a…read morepatient of theirs for many years..

Do NOT sign a months long contract. I found their intake…read moreforms very lengthy - and when I had my consultation, she had not read any of it. Consequently I had to answer all questions again. The receptionist was rude .. I attempted to put my forms on the counter as there were two people who came in after me and were taking a good deal of time talking w receptionist ... my forms having been completed 20 minutes before other people arrived. I put my forms on receptionist counter. She looked at me after 5 minutes and said, "Please sit down, I will call you when I'm ready". I decided not to come back after my consultation, however having signed a contract, they charged me every month for the appointments I did not go to. Go to the woman in Hilo. She does everything and has the latest equipment and procedures. Including Mohs non surgical cure.

The ladies at Koru are beyond professional and lovely. They made me feel super at ease, answered…read moreall of my questions and helped me feel relaxed and confident. I highly recommend them for anyone new to neurotoxins - they're great at making you feel safe and in good hands! Shellie Norman, the owner of Koru is a Board Certified Family Nurse Practitioner and a Dermatology Certified Nurse Practitioner so you know you're getting safe and quality service! Mahalo Koru for the excellent experience today - looking forward to trying more services in the future!

I am ecstatic with my results! I had Botox about a week ago and couldn't be more pleased. Dr…read more Uohara and staff were pleasant and professional and the prices were comparable to the mainland. I highly recommend this establishment.

From the owner: Cosmetic Laser Procedures, Skin Care, Gynecologyread more

I've read the negative reviews and I have to say I'm pretty confused because I have had nothing but…read morethe most positive experiences with this office! The front desk, far from being snarky or unpleasant, are instead full of smiles and kindness and have always been fast and helpful. At least that has been my experience at every single one of my visits and never have I noticed any example where the spirit of aloha was missing. I have been cared for at every visit by APRN Brenda Kemp, who has been nothing short of spectacular. She has a sense of humor but is also gentle and careful. With me she has always been unbelievably personable and never stuffy or disrespectful in any way, but quite to the contrary treated me like a human being, and that has meant a lot to me. I have lost count of the number of times I've been to doctor's offices and been treated like a dirty sock. It's so nice to have a medical professional smile with you and treat you with dignity. That's why I just really could not relate to any of those negative reviews at all. I'm very sorry that the other patients had a bad experience and I wish their medical issues had been resolved in a better way. I can only say that my own problems have been addressed very well and I am very happy with this medical office. It is very easy for me to give them five stars.

Very nice and efficient front staff keep appointments on time. No wait! Brenda Kemp APRN did my…read morefull body check, zapped a couple moles and treated a small skin infection on my hand. She recommended a compound medication that has been very effective in treating an ongoing issue. Very knowledgeable and listen well.

Dr. Hiranaka and his staff are so talented and professional. I had to get an implant for a back…read moremolar. Dr. Hiranaka did an excellent job, throughly explained everything and always made me feel comfortable. Then, after the implant an unexpected issue developed in that there was a small gap between the gum line and the implant. I was really concerned that it would remain that way for ever, but Dr. Hiranaka stepped up, did a fascinating "gum grafting procedure" that worked, problem resolved ! Absolutely amazing how he was able to graft in tissue that then grew in to close the gap. I never imagined that plastic surgery could be so natural and holistic.

Dr, Hiranaka and his staff are outstanding, professional, and compassionate. They come highly…read morerecommended. Thank you.

The doctor comes from Oahu monthly. This is first class care and luckily the schedule works for…read moredermatology.

Dr. McElroy is unstable and combative. From the other reviews its obvious that it depends on what…read moreday you get her. I got her on a BAD day...My experience was traumatizing. She did NOT treat me... after hours of waiting and being shuttled into different rooms. I was asked by multiple staff why I was there despite the fact she had reports from a referring biopsy that was done out of state. When she finally graced my with her presence and asked why I was there, I had lost all confidence- I told her I had already told 3 of her staff why and i had been there for hours. She got nasty with me and grabbed my arm ( while I'm sitting there with a paper gown on and had NEVER even met her).... I pulled my arm out of her grip, got dressed, left aas fast as I could, and never looked back!

I have been going twice per year from Hilo to Kona just to see Dr McElroy. She is worth the drive…read more She is always friendly, kind, and helpful. Even when administering cryogenic therapy, she distracts me from feeling the stings by engaging in friendly conversation. I have had 3 skin cancers and she has made it a point to drop everything to provide same day treatment so I won't have to make another trip. I love this doctor and she has been my one constant for years. Other primary and specialist doctors have come and gone for various reasons, but she is still there for me. Mahalo nui Dr Joy.!

Vibes are very relaxing and the shop is super cute! I was about 10 minutes late because Google Maps…read moresent me to the back of HPM first lol. Mahina was understanding and very friendly. Her service was great! She did very well on my brows! I would like to come back, I just wish it wasn't going to cost me 70$ every time. I know, I know, it is a privilege to do this and everyone has a price! I'm not saying it's bad. On Oahu for a brow wax I'm paying anywhere from 15$-50$ max. I'm just having to adjust to the price hike here on B.I.. Let me whine a little bit ok haha.

Tiana is great at what she does, no doubt about it! She is so polite with an amazing smile and full…read moreof energy! Her skin products made my skin feel great after the 1st use. Thank you Tiana