The service is excellent at this salon! I've been going here 16 years. I know everyone by name and they all know my name. Everyone that isn't with a client greets me. I have a favorite person who does my pedicures and I wouldn't go to any other salon because they know what they're doing. I call my nail tech a doctor because he keeps me from having to go to the podiatrist. I always make an appointment. Don't just expect to walk in and get serviced right away. Be courteous and respectful of their timing and schedules as well. And please always make sure to tip!! They work long, hard hours, 6 days a week with hardly any breaks for eating. I take my tech snacks every time. They're really nice people and my tech brings a smile to my face and makes me laugh. I love it! read more

The place was so dirty my nail tech absolutely reeked of weed and was talking about his political views the entire time he was an absolute tweaker he also completely botched my nails they are all different lengths especially my thumb nails he basically trimmed them down to my skin while my other nails are abt half an inch in length the paint is so un even some of my actual nail is showing and there is a big bump in one of my nails he also put them on crooked I will never be going back my friend went there as well and her lady completely botched hers too so it very much wasn't just my nail tech i wouldn't even waste your time or money on this chop shop they call a nail salon read more

I don't know why there re so many negative reviews. Maybe the regulars don't bother to post. I've been going here for years. This is your typical nail salon. But very clean and tons of nail colors. Prices are great. read more

I have been to this Salon many times before, during and now after the pandemic. This last visit, after 3 years was disgusting. Not only because of the dirtiness, unclean and unhygienic location but I have never been so offended by their comment. Comments about every different race other than the people who were performing the service. They LITERALLY made fun of us as Italian's but when on to make fun of us as looking like Polish people, ??? Then went on to chastise Mexican, Japanese, Vietnamese, and a host of others. I could not wait to get out of there, disgustingly, dirty place with the staff that was unbelievably racist and biased. They literally fillEd the air with the most ridiculous conversations. I just couldn't wait to get out of there. read more

Well I didn't check the yelp reviews before I visited this place. I regret not doing so! Starting with the sanitation conditions! This place should be closed down, the chairs are nasty and they do not sanitize the tools they use on you. I saw the owner grab the clipper from the floor and clean it with his hand. They didn't use a regular polish on me despite of me telling them I want it multiple times. On top of all I got a chemical burn on the top of both my feet! Never in my 20 some years of getting pedicures have I gotten a chemical burn. read more

Nail City - Nail Salon - Nail Salons Near Me - Mentor, Ohio

Stopped in here because I work in this mall and was desperate to get a new set. Shame on me for not checking Yelp reviews before I visited. Not only did my nails turn out horribly, but they they tried everything to keep me from getting just a basic acrylic set. Anything to try to get me to pay more. I had to say no FIVE times to get them to back off. And then, when she was doing the nails, she asked me if I wanted them squared, which I didn't, and apparently charged $5 for them to be rounded rather than squared. Such a rip off. I posted pictures of how they turned out, but they made me bleed because she wasn't being careful with the drill. And left a bunch of the powder under my nails. This will drive me crazy until I go elsewhere to get it fixed. I recommend going almost anywhere else. read more

Nail City - Pictures of the unfinished garbage they couldn't bother to file away... - Nail Salons Near Me - Mentor, Ohio

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Went in for a acrylic fill. I had white acrylic they talked me into putting gel on top because their white acrylic wasnt the same as the white I had on my nails. It was $40 for a one week fill. The gel on two of my fingers chipped not even 4 hrs later. I go back there the next day to get it fixed and they weren't even open at the time it said they should be. Just a overall waste of time and money and the guys shaping skills was wack. I went home and refiled a few of them . read more

This business is absolutely terrible. I got my nails done here this evening. The lady rushed, she kept grabbing my hand real hard, sticking me with her sharp nails and she did a awful job. I told her what I didn't like. Then she said she would put oil on my cuticles, she left the shop before my nails were done. I told another lady who barely looked up from her phone and she refused to help and said put some lotion on.The manager wouldn't help either and said put some lotion on. My nails look a hot mess, I will never go back; it's only been 3.5 hours (see my pictures). I should add they were closing and it was 7 p.m. This is why I stopped getting my nails done. I don't accept disrespect like this. read more

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This place gave me an infection !!!! First off when I went the lady I got (shot hair bob) was rude. She asked what length I wanted for my full set and before I can answer she just cut. The nails was not the length I wanted, she told me "get used to them". She got mad at me when I asked her to fix them. While she was putting the Aqurlic on I told her it was burning ( to the point it was like a piercing pain going up my hand) she said "you'll be fine". When it was time to pick my color she gave me an attitude once again literally huffing and puffing the whole time. I hated my nails they was not what I asked for but still I paid out of respect besides it was nun I couldn't fix myself Two days later my thumb starting hurting around the nail next day it was to the point I couldn't move it. I had no choice but to take my nails off ( btw 2 broke off a day later) by the end of the week I had a huge painful bump on my thumb. Went back to the shop and I explain what happen. The guy literally grabbed my thumb seeing how swole it was and said " nothing wrong with it" I asked for my money back and he said " no refunds I can't do nun for you" I told him I was going to call the health department and he didn't even care. He told me to talk to the lady who did my nails and she didn't even look my way. My thumb is getting worse I just wanted people to know what happen and how they treat people read more

Nail City - Nail Salons Near Me - Mentor, Ohio

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STAY AWAY FROM THIS PLACE!! On 7/20/2021, I went to Nail City, at Great Lakes Mall in Mentor for a manicure & pedicure as a walk-in. After waiting for a bit more than an hour, I was asked to go to the back and take a seat. I then waited another 20+ minutes before "MIMI" approached me. From the start you can tell that she was in an extremely bad mood. She hadn't asked me what I wanted before she started saying that I was moving my feet to much and was extremely bother the fact that she had to adjust the chair I was sitting in. I was taken back by her behavior but let it go. Her rudeness and unprofessional-ism continued and only escalated. A few minutes later, she started to remove the polish from my toenail and again said to me to stop moving my feet. You could hear the angry in her voice. I knew I wasn't moving my feet and asked her what her problem was? She practically jumped off her stool and started yelling saying that she was not going to service me and them turned to her coworker repeating her statement of not serving me. I was pretty much taken off guard as I didn't expect that at all. Choice words were exchanged, and I asked to speak to the manager or the owner of the establishment but was told that they were not there (which I found hard to believe) and decided to leave as words between "MIMI" and I were still being exchanged. MIMI even had the nerve to say that she was the owner of the place. That statement made me laugh out loud. The services at Nail City "isn't the best" and the professionalism from MIMI was lacking on every level. She was disgustingly rude, nasty and should not be working in a place that requires tips to survive. If you want to be treated with respect stay far away from this establishment as not only does it lacks respect to its paying customer, but it also lacks a lot of class as well. read more

My first time at this salon and my first manicure in 7 years! My experience was great! I got a gel manicure and everyone was super nice and very meticulous in their craft. It was 37$ for my manicure which was more than I've spent on myself in a while but I deserve it! I love the interaction I had with the gentleman who did my nails--he was really excited for my trip to Greece which is why I went. The salon was pretty busy in my opinion but I still felt like I wasn't rushed in and out of the store. I think the salon needs an update: I noticed the chairs were chipping and the counters seemed stained with old polish and would love to see a remodel. I don't think this is the fault of the salon or lack of up keep; it just shows that they have had business over the years! Will be back! read more

Nail City - Gel manicure!! - Nail Salons Near Me - Mentor, Ohio

don't bother making an appointment here, they do not follow appointment schedule. Nail tech was 20 min late coming into work.. I waited 50 minutes and just got up and walked away.. even though my appointment was at 11:00 read more

I was really disappointed. I'm a mom of two and I just wanted to pamper myself for an hour so I went to get a pedicure. The water was freezing cold that I was supposed to soak my feet in, they hurt me while cutting my nails and the foot file scraped off part of my big toe nail... Instead of buffing it out or something he just painted right over the scraped off toenail. The nail polish was so globby it was sticking to the skin on the side of my toes so I had to fix it myself when I got home with nail polish remover. I won't be coming back. read more

Been coming here for 10+ years. Probably am going to stop coming. Always make a reservation and still have to wait an hour until they start the appt. Not worth the time. Also very very dirty. Seats and floors really need wiped down bad. read more

Stopped in for a mani/ pedi today and my tech did a great job! Place was in good shape and well ventilated, and these prices were a bit more reasonable than others I gave tried in the area. I would go back without hesitation. read more

I don't know why there are so many bad reviews here...Mimi at Nail City does an AMAZING job. I've gone to her a couple times & she NEVER lets me down! I'm never getting my nails done by anyone else but her, she knows exactly what I want. read more

Nail City - acrylic full set with clear pink gel polish & gel top coat - Nail Salons Near Me - Mentor, Ohio

the worst!! absolutely worst nail salon ever!!! never ever go here! the worst customer treatment ever and to a young girl (10) took my boyfriend's daughter here and we both got mani and pedis. they painted her nails with normal nail polish and it started to come off within an hour of leaving. took her back the next day and the staff (all of them) argued with me saying "normal nail polish comes right off and kids pick it off and they get into things to make it come off!" wft!! that is not what happened and they should stand by their work and products! they only needed to fix what polish came off, apologize to us and we could have been on our way! but instead they had is sit there for 40 minutes to only continue to treat us horribly!! made her very upset! not a way to treat customers!! so, please save your money and do not go to this very over priced, horrible nail salon! they straight up suck!!! we ended up walking out with nothing being fixed for our little girl!! just sad!! read more

Nail City - Nail Salons Near Me - Mentor, Ohio

Would be zero stars if that was an option!! Terrible customer service. Very rude!! They do not honor appointments nor do the communicate with their customers that are signed in and waiting!! Do not waste your time or money at this place. Complete trash! read more

I would not listen to the other people that gave bad reviews. I go to Joey and he is by far the BEST nail tech I have ever had! I travel for my job, across all of USA, and sometimes have to get a pedi/mani while out of town. I don't like going anywhere else, because NOBODY comes even close to the dedication and detail of Joey! As far as walk-ins, it's just like any other place of business that schedules appointments. Make one and you can most likely be guaranteed a time frame that does not keep you waiting. Oh, and please don't show up a half hour before they close. Be courteous and respectful of their time. They already work 12 hour days, don't keep them there after closing time. Call ahead of time, to see how busy they are, and plan your day accordingly. Also, PLEASE don't forget to tip! I leave at least a 20% tip. They depend on your tips to make a living. Play the kindness forward... read more

What a bummer. I needed a couple of acrylics fixed and a polish change. She was done in less than 10 minutes, so you can imagine the work I had done. Needless to say, I had to go to the store and buy a file to properly shape my nails after repeatedly trying to correct the manicurist. So I walked away with nails that were misshapen, polish that was very uneven and I felt like a number, not a customer. Save yourself the headache and just go somewhere else. It's not like the prices were even reasonable either. :( read more

Horrible. After 5 days it looked like i needed a fill in. I had the nails off after barley being on for a week! I will not be back

I recently got my nails done and I've never had a worse experience. The lady whose name I was never told, put gel on my nails when I specifically said I did not want gel. She also didn't shape my nails correctly and left messy lines and bubbles in my polish. read more

My sister and I both got acrylics from here they did a terrible job the acrylic was placed terribly and the painting job was awful I chose different colors they somehow got all mixed together I felt so rushed in there also the nails came off in under a week and a half read more

My nails look horrible. The tech spent most of the time talking, slamming my hand down on the table, sticking me with her sharp nails. She said that she would put oil on my nails but she rushed out and went home and never put oil on my nails. I got a nail overlay, she filed my nails crazy and they look fat and awkward. I asked one nail tech if she could put oil on my nails, she barely looked up long enough from her phone to talk to me and she said jus put lotion on. Then, I stopped a man walking by that worked there and I showed him and he said wash your hands and put lotion on. My nails have dried up acrylic on the cuticle, under the nail and on the tip of my nail. I was not given a manicure at all. When I called and talked to the owner about correcting the problem and getting my nails done over, because the polish is coming off and my nails looked like they were done four weeks ago, and it's only been hours, he just threw the phone down in my ear and hung up on me. read more

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My first experience here, my nail tech spent 15 minutes or so talking to other patrons on the phone about making an appointment. My nails looked great, so, no complaints really, even if it was awkward. My second experience was yesterday and the GEL polish has already chipped/pushed back/melted(???) on both my thumb nails. Skip this salon. read more

Nail City - Nail City Nails, Mentor Ohio, 24 hours later. Gel acrylics are somehow already damaged? Never had this experience before, do not approve. - Nail Salons Near Me - Mentor, Ohio

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We thought this was a great place at first, nice people and they were quick and did it well. Our nails started chipping three days after getting them done, with shellac. The next day we called and asked to get them fixed and we made it in this week. They told us we wouldn't need an appointment and instead sat for 30 minutes waiting. They didn't even take mine all the way off they painted on top of what I had and they look lumpy and like they are going to come off tomorrow. My best friend was with me and one of the nail techs started arguing with her about what color she got last time and yelled at her in front of everyone in the salon... now her hands and toes are two completely different colors. She also told her her nails were too oily and that's why they chipped as if that was in her control. Would not waste money or time here, yelp reviews are always right and they have one star for a reason. Do not come here! read more

Nail City - Nail Salons Near Me - Mentor, Ohio

i went with my friend expecting to get a great manicure but instead we got the worst mani ever and drove somewhere else to get them fixed because they sucker so much. they left acrylic under our nails. didn't paint the full finger. made friend bleed. abused nail power. burned my skin. and also chose the wrong for me. so mad. never going there again. i would not recommend. read more

Nail City - acrylic under nail - Nail Salons Near Me - Mentor, Ohio

The guy was really funny but his work was HORRIBLE ! As he was doing my nails, I realized that the shape was off but I thought he would fix it. I thought wrong. I tried to take a closer look at it but he wouldn't let me see it until he was ready to switch. He left acrylic on my skin. My acrylics have a dip in the middle, he got the shape wrong, my nails are different lengths, and he BURNED ME with the drill !!! read more

I would not recommend nail city. I received a pedicure and I could have done a better job. The nail technician was yelling at her fellow co workers and was very unprofessional. I think I could have painted my toes better, I have nail polish all over my toes. Lastly, nail city was not clean, towels stained, dirt all over the floor and dropped her tools on the floor and continued to use them on me. Prices are higher than most other nail salons. I'm definitely never going back! read more

Totally will never go back. Had my nails done 1/12/18. I picked a pretty pink and they were like no we don't have and it was sitting at another ladies table. Did a clear coat and that's it. After an hour they chipped off on the sides and were breaking and after 3 days my middle finger acrylic lifted off my nail. Had to go elsewhere to have them fixed. Don't waste yoyr lovey at this joke of a nail salon read more

Too expensive, service is speedy and not professional done. The guy doing my pedicure kept sniffling and whupping his nose with the back of his hand and throughout the pedicure. Spa pedi $30, Mani $24, tools are dirty, and they rush through it. The mani nails were different lengths and nog polished off. The underside of the nails had all kinds of unfilled extra nail residue. The tools, towels and area were dirty at 10:00am .... And we were the first customers! They don't do an itemized bill and if you charge it.., it doesn't have the tip line. They expect the tip in cash! I didn't have any cash on me. I will not recommend this place to anyone. Better yet don't get your nails done in a mall. They charge mall prices and finish you off as quickly as they can, as soon as the next customer comes in! read more

This place is horrible! My daughter and I walked in to get a nail polish change... I just wanted to try this place out, and to my surprise, they were unbelievably rude! They barely made eye contact with us! They looked at each other, and spoke in a different language, and then told us NO!!! We're not excepting any more clients. We were confused, because it was an hour and a half before closing! Needless to say, I walked away feeling angry for the way we were treated. We won't be going back! read more

Got my nails filled in, which I debated about because I was not happy with the nails to start with. The were pretty but not did not last 2 weeks before a fill in was needed. In fact after about 3 days nails definitely needed to be filled in. I understand wanting a customer to return but not putting nails on correctly to begin with so they have to return so quickly was ridiculous. Then I go back because a nail broke, called and confirmed that they were open till 6pm on Sunday. As I pull up and walk in mall at 5pm, I see everyone from shop leaving out the back door. " Are you still open? I asked. " Yes" he said, only to find they were not. Come back next day, tech said "she didn't understand, it was too soon for nails to be breaking, acrylic should be stronger". I agreed, told her she should tell the guy that originally did my nails. So she did and as he waked behind my chair, he called me a name in his native language. Needless to say I will not be going back. Although the tech was nice, she did not charge me for repair. Shop quality work is poor and staff is very unprofessional. Ghetto!!!!! read more

Nail lady was not nice and did a poor job. The place was very dusty. I liked the decor but the customer service was unacceptable.

Love this place. I go almost every 3 weeks for a pedicure. Very relaxing even if they are busy. The staff is awesome and I tell everyone about them. read more

This place has horrible service my and my friends got manicures and they were not good. Our nails look like they have not been touch and it's only been 2 days. The worst $19 I have ever spent If you want good quality go somewhere else because you won't find it here !!!! read more

Probably the WORST nail salon I've ever been to. I broke one acrylic nail and needed a replacement. The place that I like near me was closed so I was desperate. Never again! The man at the front desk was nice but looked at me like I had two heads when I told him I needed a replacement and it wasn't done there. I didn't wait very long, but when the tech approached me, she was talking with her mouth full to another tech and had food all over herself! She finally sat me down and I told her what I wanted and she rolled her eyes. I even told her that I JUST needed the acrylic and she didn't even have to polish it and that I had the polish at home. It took her like 3 minutes to put the acrylic on and file it down. 3 MINUTES. And she charged me $5. I don't care about the price, but the quality was awful. She didn't even shape them like the others and I basically had to go home, file them down, reshape, and polish them. Don't go there. They're sooo unprofessional. Try Veronia on Mentor Ave. instead. read more

Worst possible nail place in the mall. I got a full set today and it looks like a 5 year old did them. My thumbs aren't even and one is longer than the other. And she left nail polish and the acrylic all over my fingers and hands. I wasted 40$ on a horrible job. I will never in my life go back there. read more

Nail City - Horrible - Nail Salons Near Me - Mentor, Ohio

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I will definitely not be coming back here for any nail services. I paid $35 for shellac on my nails, and the next day it started to peel on the edges of my nail (not supposed to happen). It was quick service and the salon is nice inside, but I will not be going back! read more

First time, and never again. I take partial responsibility for my crappy experience. I should have looked up the reviews on this nail salon before walking in, and once I was in the chair, I should have trusted my gut and ran instead of worrying about being rude. This nail salon is inside Great Lakes Mall, near the Sears store. The salon was fairly busy and looked popular. I went in for a simple gel french manicure, which I have had multiple times at other salons. I was quoted $35 for this service before agreeing to it, picked out my pink nude base, and took the first available technician. The first bad sign I should not have ignored was the dust; there was nail powder and dust coating the floor, tables, chairs, tools, EVERYTHING, and it was even on my black pants and I had been in the salon for less than 5 minutes. I had two simple and polite requests before the manicure started. One - I did not want my nails to be over filed, and two - I did not want the white part of the french design to be thick. The part where I should have walked out is when I noticed the nail files and buffing blocks had been used previously on other clients. Its gross, other people's nail dust and germs are all in the files as they grind down your nails. I should have said something. I should have requested new tools. I was embarrassed, I am not good at being confrontational or speaking up and looking rude. But also, in a "professional" salon, I shouldn't have to ask them to use clean tools. So I sat there, skeeved out over it. When I was told I could wash my hands I scrubbed them down good. The nail technician hardly talked to me, which made it awkward. He kept talking to the other people working in the salon in another language. I think the only small talk we made was that he told me to take biotin for my thin nails. The part that really made me mad was that he ignored my request about the white tips not being thick. I politely asked him to make them thinner, and he tried to talk me out of it. That is fine and all, I heard his point, but then I requested it my way anyways because I am the one paying and it is my fingers I have to look at. He then proceeded to roll his eyes at me and fix it in a very rushed manner, because apparently I was taking up too much of his precious time. When he was done, he didn't even ask me if I liked the way he had fixed it. He looked annoyed as I inspected my hand to make sure I liked it before I stuck my hand under the curing lamp. That is where his tip went down a bit. I am a paying customer, a polite one at that who is not sitting down for the cheapest gel manicure around...sorry, not sorry? Oh, and my nails were totally being over filed the whole time. I had medium length nails and left with nicely shaped stubs. I had to kind of pull my hand away while he was filing to make him stop it. Very aggravating. They put this disgusting lotion on you afterwards with a hand massage. I am still trying to clean the disgusting dried up lotion out of my diamond ring. Not even a warning he was going to do it so I could have taken to ring off. The icing on the cake was when I noticed a bottle of windex next to the stations. I have a suspicion that is what they are "cleaning" the tools with. I couldn't help but feel very, very skeevy looking at that bottle. Lets just say it obviously wasn't there to clean the manicure tables, because the place was a mess. Again, no proof, just a suspicion of my own. I paid and left as soon as I could. I have no intentions of EVER returning, nor will I ever recommend them to anyone. Oh, and in case you were wondering, my $35 french manicure suddenly cost more after the service. The tip has to be in cash, and they expect a full tip. The manicure I got is not worth what I paid. It is awful to leave a nail salon thinking "I can't wait to get to a sink so I can scrub my hands, arms, and bath them in purell." I know this is long, but I hope this review helps you read more