I've been here twice, the first time was for a fill and I was happy with how my nails turned out so I decided to go back when I needed a new set of pink and whites. Now here's where my bad experience started, the nails the tech was removing where quiet thick so I expected it to be difficult. What I didn't expect was that when trying to remove one of the nails he would cut my actual nail in half and the ripped part of it off while removing the acrylic. The full set I ended up with is very uneven and not what I asked for at all. I'm very picky with my nails and am always clear with the fact that I want my nails short, square and not overly filled on the sides. Well apparently he was too busy thinking about lunch and ordering it to see he didn't listen. I won't be coming back here and will now have to find someone to fix these when I need a fill. read more

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Terrible service !!! I went to get a gel fill in and I was better off just wearing the old nails I came in with with the new growth showing !! I literally got the same colors and my nails look lumpy and the color is very spotty and the man had the nerve to say it's because of the oil I see why their empty!!! read more

Really disappointed, this was the worst pedicure I've ever had. The water was cold, the tech didn't file my feet at all, and I was out the door in under 15 minutes. My feet were still dry when I left. Definitely not worth the money And it was gel shitty gel. read more

Unsanitary and poor quality. Uses towels and tools without cleaning between uses. Manicure was messy. Staff was not kind.

S.M.H. Not sure why servicing people, or providing customers service is so hard when it's your job. This place should.be removed from Mentor mall. No greeting when customers come on at all. No one addressed the reason other customers (new arrivals) were being taken before me and my family. First Nails should be Lasr Nails. read more

First Nails - Nail Salons Near Me - Mentor, Ohio

DO NOT GO HERE !!! Waste of time an money staff is clueless and rude they have no idea how to do nails whatsoever id give them zero stars if possible!!! read more

This place needs to be closed. The techs were clowning around and swearing at each other. VERY UNPROFESSIONAL! But even if you put that aside, I wonder if the techs are trained or certified- a male tech did my nails. In the dim light of the shop his work looked okay. His work made me think he may be new. BUT, when I got outside, I could see he left to much polish in spots. It looks like my 5 year old granddaughter polished my nails. This tech couldn't have been trained. He can't do a basic polish. I think I'll call the Board to investigate this place. SO DISAPPOINTING! read more

The receptionist was horrible. we went there for a mother daughter day. we were called after a half hour for our service. I was taken immediately while my daughter was taken to soak after maybe a half hour. she was left to soak for a very long time. I was completely finished before they even started her pedicure. Calvin and Katrin did a fabulous job with the pedicures but scheduling is horrible and the receptionist has a bad attitude. read more

Stopped in to buy some gift cards. Woman was not friendly and generally as disinterested as could be. Fortunately my wife and daughter think they do good nails so still made the purchase. Had they not had a history here, I would have left and bought gift cards elsewhere. read more

I went about a week for a full set and pedicure. Since I walk in, the staff didn't welcome after few minutes later. The girl doing my pedicure she seemed to be upset and didn't have me the opportunity of change my polish because I wasn't liking it. The other boy who was doing my full set did my nails so bad instead of cuffing style looked more like bear claws, I wanted short he left it long. Long story short. I will no go back. read more

terrible customer service my nails were horrible!!!' definitely a rip off please do not let them take your money and tip you off

Wish I would looked on Yelp before going! Totally true about the unwelcoming environment. My friend and I arrived there for simple pedicures at 7:03p (sign said open til9p). Guy at counter was crabby and showing off his bright yellow nails. He said the wait would be 45 mins there were a bunch of ladies sitting in the waiting area so made sense (found out they were all workers waiting to leave for the night). No problem. Another girl said 30 min. Ok fine. Came back at 7:40 and the girl at the counter demanded to know why we were there and if we already checked in. We said we checked in and she humphed. Thought about making a run for it then.. work was good and we tipped more than 10%. Again yelp was right the price listed was $32 but we were charge $35. (Tax?) BUT.. my friend left her inexpensive ankle bracelet there so she called at 10a next day and the lady who answered yelled at her! She told her that what we leave there is theirs! No lost and found! Too bad you left it! It wasn't expensive but sentimental! Make sure you don't leave anything! read more

Terrible experience. The staff was super unfriendly and hardly even TRIED to engage. Showed my technician a simple design I wanted done for my nails (it's my birthday this weekend and was really excited to treat myself), and he flat out told me "no". I tried to remain friendly through the whole appointment, but he was cold and completely rushed the process. Turns out, he had an appointment right after mine so he rushed to be done in time... By the time I was drying my nails, there was glue and splattered nail polish all over my fingers. The nails are very sloppy and I am very disappointed in the experience overall. Seems as though they favor regulars and completely ignore and treat walk-ins terribly. Will never return to this salon. read more

Good service. My gel nails always last at least 2 weeks without chipping. Dominique always treats me right.

Took my 2 teenage daughters here to get our nails done before vacation. Customer service was terrible. The nail technicians were unprofessional and extremely unfriendly. The nail tech working on my younger daughter'a nails was mean and did a sloppy job on the nails. The other tech was talking on the phone the entire time she was working on my older daughter's nails. Very disappointed in the entire experience. I would never go back. read more

I LOVE this salon. I've been here twice and they do amazing. Awesome and friendly staff. I'm always impressed with their work. I have appointment Saturday with Chas. She's did my nails the last time and I plan to keep coming to her! I drive 40 minutes to come here. It's worth it! read more

First Nails - Nail Salons Near Me - Mentor, Ohio

Just got my nails done, acrylic with regular polish. They look amazing, the technician took his time & made sure I liked everything before completing each step- which I soo appreciate!! Highly recommend!! read more

This place is horrible! I came for a pedicure and the completely screwed up my toenails and the actual shape. An older Asian lady took care of me and I will not be returning. I'm thinking they are located in a mall, how bad can it be? I should have read the reviews before I came. Literally a waste of $40. Next time I'll stick to what I know. I do NOT recommend this establishment and the managers aren't accommodating or friendly. read more

First off I'm not one who actually leaves reviews but I've never had such a bad experience that I felt I needed to. I will not be returning. The tech I got did not even do what I asked for instead he filled in what I already had which was dip and then messed them up too he grinded them so thin they broke that day had to return he seemed upset and done a fast and terrible fix and now the others are breaking and it's been two days ago since the first visit so basically I'm going to have to go somewhere else to get them completely redone and pay more money which by the way I paid 56 for a fill in that's how much I pay for a full set . I don't know if it's the tech or the place in general but they lost a customer. read more

The lady that did my nails seemed to be the manager. Absolute horrible attitude and customer service. I asked her for a simple snowflake on my ring finger for the holidays. She first tried to talk me out of it saying "it would look tacky". Come to find out it was because she had no artistic abilities what so ever, it looked like a white blob. The entire staff was very unpresentable. No one looked to have put any effort into coming to work besides rolling out of bed. Fist nails, get it together or you'll end up giving yourself a short lived business life. Customers are first and you should appreciate them. They are the ones that feed your families and pay your bills. I hope for your sake, the whole salon, especially the lady that did my nails was just having a bad day. Good luck in future. read more

This place was HORRIBLE!!!!!!! The techs are rude and mean. They're not friendly at all and do horrible work. They were mean, inconsiderate, and unfriendly. My nails looked like garbage and when I came in to get them fixed I sat there for over 2 hours waiting for them to get done. The tech that did them knows she did a horrible job and then said she wouldn't touch me to fix them. There was no responsibility taken. I left no tip and she was pissed. They don't acknowledge you and they are extremely rude. My tech talked on the phone the entire time and swore on the phone with vulgar language. She wiped wet nail polish on my fingers when I asked her adjust the look of one of my nails. She was making fun of me to the other techs right to my face and calling me picky and high maintenance when I asked her to help me fix her work on my nails. I payed 53$ to have a fill done that's all that I asked and I expect to have it done right. You're providing a service and you do it up to par without complaining if you want to get paid what you think you deserve. Extremely entitled people here. This place is a JOKE and it's GARBAGE. DONT EVER GO TO THIS PLACE EVER!!!!!!!!!!!! read more

ABSOLUTELY HORRIBLE SERVICE! Unprofessional doesn't begin to explain my experiences with this establishment! I went there about 6+ months prior, was quoted a price by the stylist and given a different price when I checked out. I stayed away for some time and decided to give it one more try. When I went in,I was greeted with "You haven't been here in a while" I responded by saying "yes, I wasn't very happy the last time." The stylist responded with "That wasn't our fault!!" I was already there and decided to go forward with getting my nails done; as I was leaving on a trip in the morning. Through the duration of my service, I was told the gems I wanted to use looked cheap! Which was funny considering I picked items they sold in the salon. When I described what I wanted on my nails her response was "I mean... where do u come up with this?!" I responded with I came up with it on my own; she then repeated herself as if how I wanted 'my nails' was ridiculous. I had showed her a picture of how I wanted one of my nails to look, when finished, it didn't resemble the photo. When I said something she said, "well there's glitter on that picture, and scolded me for not informing her to put the glitter on there as well! I responded with "I am not a nail tech mam, I just wanted it like the photo". She persisted to tell me "Well u may not be a nail tech but other people would have specified!" Not only was her domineer brash, insulting, and unprofessional, I can certainly say I was consistently unimpressed with her unprofessionalism! In the couple times I was there I was told about, how her husband was a stripper, talk about Brazilian Waxing and how her man liked her the way she was, and she played multiple episodes of an inappropriate adult cartoon throughout the ENTIRE time she worked on my nails. Not only will I never be back, I will strongly recommend to everyone I know to proceed with caution if they are considering visiting this poorly run establishment! read more

Clean and nice decor-only massage chairs I've ever sat in that have a nice mechanical massage. I had the manicure with sugar scrub and an express pedi and was very happy. Toi did my nails... What a sweet heart. Great conversation and she did a great job... You can tell she cares about doing a good job and giving people a great experience so ask for her! (Her name is pronounced like "toy"). read more

I got a full set of acrylics and I was very unhappy about them! They looked uneven and crooked and the polish had bubbles in it. On top of that the nail techs were unbelievably rude and ignorant. The one girl actually sat there with her feet up in front of me and drank coffee while looking at me funny and complaining about one of her coworkers. She had said that her coworker had fallen down a flight of stair so she was in a neck brace, she proceeded to make the remark that "her hands aren't broken she can come into work". My experience at this nail salon was an extremely uncomfortable one and I could not wait to leave. read more

Such a disappointing experience. The inside is nice, clean and spacious, but the quality and service is poor. I came in for a mani/pedi. The technician giving my pedicure didn't give me any options for pedicure type, giving me an "express pedicure" which was so bare bones that my heels were rough, jagged and in worse shape than when I came in. During the manicure, the other technicians who didn't have clients carried out loud (and often crass) conversation right next to my station, and frequently distracted my technician with (non-work related) questions and offers of food. And in the drying process, the top coat they used bubbled up and gave an unfinished experience, making me think it was low quality product. And on top of it all, the whole thing cost over $50. I won't be back, and would recommend anyone else looking for relaxing, quality experience to also look elsewhere. read more

Terrible experience. If I could give this place zero stars I would!!! I went in here after work for a mani/pedi, upon arriving I was greeted by the host Jonny. Everything was okay at first. Once I got my pedicure the lady told me she wouldn't be able to do my nails. Johnny was walking by and I asked him why didn't he let me know she wouldn't be able to do my nails as well. He replied I'm not a mind reader this upset me so bad as a paying customer. I didn't have the time to wait in line all over again so I decided to leave once my toes were done. As I was paying I reminded Johnny that my chip on my debit card wasn't working and he replied I know what I'm doing. Once he swiped my card he continued to make smart comments under his breath and told me I could've taken my services elsewhere. Ive been to may nail salons and the person that does your pedicure usually does your nails all I was saying was that I would've appreciated the courtesy of knowing I would get my toes done and have to get back in line to wait again to get my nails done. I would never go here again or recommend them to anyone! read more

The owner is very very rude and extremely unprofessional. I had been given a gift certificate from a friend and it had expired -- called ahead of time and spoke to Calvin, who assured me I could use it still. Got my pedicure and went to pay, and she told me she didn't care what anyone had told me, she was not accepting it. No apology, nothing. Needless to say, I will never be frequenting their establishment ever again. The place is also very dirty and looks as though their floors have not been cleaned in weeks. read more

First Nails - Floors are filthy!!! The place is gross. - Nail Salons Near Me - Mentor, Ohio

I went to get a gel polish change and I'm so disappointed. My nails had an oval shape when I went in and the lady didn't even ask me what shape I wanted before cutting them into square. The gel polish just looks sloppy. I went because it was close to my house but I'll be making the drive to my preferred salon from now on read more

I was there on Friday for a pedicure that night the nails were sharp & the corners were not filed good. The nails were still to long. Also, the price showed $34. & I was charged $44. read more

I went in for gel/shellac on my nails. The man who did it did a horrible job. The paint is bubbly, uneven, and peeling two days later. It is also sloppy around my fingers. When I went back two days later he was extremely rude. He refused to get me back in to redo it at a time that was convenient for me, insisting that I work around their schedule. When I asked for a refund both he and the manager Linda refused, saying that "the service industry doesn't give refunds." What about paying for a service you didn't receive? I paid for a quality manicure and it looks like a kindergartner painted my nails. Needless to say I won't be back, and I would caution anyone against using their services. Worst customer service experience ever. Can't believe they are still in business. read more

Don't go. Over priced for a half a** job. Said I was never going back and decided to give them another try. Should have followed my first thought smh. What a waste read more

Terrible service, manicurist cut my finger to the point of bleeding & the nail polish on my toes bubbled so badly I had to remove it myself. The managers only response was to come back in for the same bad experience. read more

My sister and I stopped in for a spur of the moment mani/pedi. Both of our techs were friendly, and they did a great job! Four days later, my polish still had not chipped. I would definitely go to this clean nail salon again. read more

Had my nails done on a Thursday and by Monday morning at 10am 3 already broke off. Others have chipped and they tell me no refunds!! My nails didn't last a week!! Ridiculous!!! read more

This is without a doubt the shittiest gel polish I have ever gotten. Came here because I had to come to the mall anyway, so I figured how bad could it be? It's bad. Really, really bad. I have tiny fingernails and it takes me forever to grow them to a point where they can be painted, so when I am able to get polish on I am pretty particular. First of all, the nail tech didn't even ask me what shape I wanted my nails, she just whipped out her file and started going at it. She filed the sides down so much that there are visible chunks of nail missing and the sides look uneven. The actual polish job was awful, she paints over the sides and the front onto the skin and when that starts to peel off, it takes the nail polish with it. 15 min later and my pinky nail is already peeling. Please, please, PLEASE listen to the negative reviews and avoid unless you enjoy throwing away money. It's actually impressive how bad of a job they do. Helen Keller would be a better nail tech. read more

I usually do not have any problems here but there is one employee that bothers me and I haven't said anything but after today I can't help myself anymore. Everyone is nice and works hard and I always leave happy with my nails but not with what goes on with Heather. She has done my nails numerous times and usually does a fine a job but she can't stop talking about her drama. One time she cried the whole time doing my nails and cut the crap out of my hands and yes HANDS not just my fingers. Another time she had to use the restroom in the middle of doing my service which is fine I did not mind but when I saw her walk over to Tony Sacos and have a drink while she is in the process of doing my nails I was not very happy. Today my whole service she talked about her Facebook drama and stuff about her "crazy ex boyfriend" to an extent that I did not know how to react. She then also charged me for a manicure when I just got a color change with my shellac. Overall nice staff but avoid Heather! She's nice but I don't really need a life story and I don't need to leave in bandaids! read more