I've visited and used your services for several years now. I HATE, HATE, THIS NEW SIGN-IN SYSTEM. Clean it up or I will find a different salon to give my $80/month to!!! read more

This is a beautiful nail spa! I was seen immediately without an appointment around 2pm on a Thursday. The staff were friendly! I enjoyed my time getting my nails done and the bonus is the massage included in the service. They didn't rush my time with them and I stayed for about two hours for both gel manicure and deluxe pedicure. It was exactly what I needed. read more

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I'm new in this area and this is one of the decent nail salons around Florence but they do not respect time. You might book an appointment but they will not respect your appointment and they take appointments then they end up rushing through them. I got my nails done twice over here and the second time was just rushing through it and I had to wait for an hour before I got started in the chair, but I booked an appointment. They speak a lot in their local language and laugh at people so I don't think that's a good vibe working with clients. read more

Nail Capital and Spa - Full set gel manicure - Nail Salons Near Me - Florence, Kentucky

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Just love this place. They are so kind and I have a best experience from pedicures to SNS dip. Highly recommend! read more

Nail Capital and Spa - Inside - Nail Salons Near Me - Florence, Kentucky

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my pedicure was rushed and sloppy. my nails were unevenly cut and the polish started chipping immediately. for what i paid, i was hoping for just a slightly better experience. staff was also rude and did not make me feel welcome. i'd recommend other salons in the area read more

I needed a fill in two times and both times I come in sign in to the tablet and not one person greets me. I waited for 45 minutes the first time with no time update I was the only one sitting there so I decided to leave beacuse it was getting too late at that point. The second time around I had been there over 30 minutes and while I understand they are busy and have to take appointments first before walk-ins three people had came in after me and took them in and again what upsets me is there is no communications no "hello we'll be with you soon or in this amount of time" they just let you sit there and wonder when they'll get you in. the least they could do is communicate there is a wait time and when you ask they say "oh soon soon". it would be nice to have a time frame. the customer service here is just terrible and not with the wait at all I will not be coming back here read more

Madeline was great. Very pleased with her attention to detail and pride in her work. Thank you for your patience!

I always come here for my manicure and pedicure. I always request for Stacy when she's available. Everyone here is so friendly and accommodating, I can also recognize that what they are doing is hard word, and yet the technicians always have a ready smile for everyone. The place of business is clean and minimally decorated which seemed to be pleasing to most of the costumers. I highly recommend this place to get your self pampered by wonderful people. read more

Nail Capital and Spa - Nail Salons Near Me - Florence, Kentucky

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When I first entered, I was immediately impressed with how clean and organized. Everything was from the waiting area to the working area and even the way the nail colors were organized for the patrons. Another thing I noticed is the lack of noise. Sometimes I walk into a salon and it seems like There's a fan of some sort that's always running or there's loud music or the level of talking is almost almost uncomfortable to the ears. It was not that way here. It was a more relaxing quieter, atmosphere. They were very knowledgeable and kind as well and really offered good advice when I wasn't quite sure what I had wanted. I decided on a dip and the lady that did them was so knowledgeable and quick and it's by far the best dip I've ever had done. I definitely plan on returning for another dip soon. read more

I have been to Nail Capital 3 times now. I went to Tara each time. She does good work, but her attitude is terrible. I'll never go back. She treated me terribly and ran around the place telling everyone about me not liking my color. I'm not one to leave reviews, but it was a terrible experience. I doubled my tip because she did do an extra coat to darken the color all the while complaining she didn't have time for this. I walked up to pay and I told her I didn't want her to be upset with me and her response was "next time go up to the window and look at color you choose" I went home, called my mom and told her what happened because she goes to Tara as well, and the same thing happened to my mom! Neither of us will go back. read more

Thought I would give them a second chance. WRONG. A friend and I had pedicures and they were just as bad as I remembered. The girls were more interested in talking to each other than our pedicures. They made very obvious nasty comments about us. No more chances. I'll never be back read more

We've been go to here for a long time! The staff is very friendly and helpful Stacey, Danny , Daniel, Anna are some of our favorite! read more

the lady who did my nails was very nice. however her work is bad. the nails are too thick and they are misshapen. the man in charge will not refund the $75 i paid for ugly nails and will only allow the person who did them to redo them. I don't want them redone by the same person as they didn't do a good job the first time, why would I want to wait through the time and effort for another set of ugly nails read more

Nail Capital and Spa - This is what I asked for. - Nail Salons Near Me - Florence, Kentucky

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I was a regular customer for over a year and loved them but the last couple times I went my nails chipped within a week. I have switched to a new nail salon. read more

This place was great! Danny did an amazing job! He was so patient with my indecisiveness! Loved being able to actually have a conversation with my technician too. He was friendly, chatty and even sings! Lol! He did a fantastic job with my coffin shape which is my first time and no regrets. He was also honest and upfront about the prices. There's nothing worse than thinking it's gonna $45 only to find out at the end you've racked up $75 cause you didn't know something cost extra. They also adhere to their appointments. So many times I've made an appointment at other salons and it ends up still being first come first serve. The online appointment setting is easy and convenient too. My mother-in-law loved her nails too. I will ABSOLUTELY be back. read more

Nail Capital and Spa - I brought my own polish but still awesome - Nail Salons Near Me - Florence, Kentucky

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Place just opened about 2 weeks ago so I figured I'd give them a shot. Place is super clean and in a really nice spot across from the mall. They have about 20 nail chairs and 20 pedi chairs. Currently they are doing a 20% off any service in the month of November to help build clientele. I had an appt Friday at 11 and it wasn't busy but as I left more people were coming in. I met with Sam and he told me to take my time picking my color and then to meet him at the table. Sam was very attentive and took his time to chat as well as do a great job on my nails. I switched colors on him 3 times, not how I normally am lol, and Sam was always willing to show me the color before starting. Overall, I was done in about 40 minutes and very happy with my nails! I'll be back!! read more

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Very clean, everyone is very friendly and they've all done a great job on my nails. To be fair, they're my second choice salon for my nails but only because they're a bit far from my home. Otherwise--they'd be #1 for me! read more

Loved! Very clean, plenty of safety protocols in place. Only bad item was no seating while waiting. I feel that even with Covid they could have a few seats out front. Stacy did my nails. She was extremely thorough and helped me make the best decisions for me. I didn't feel rushed or like I was just another number to get nails done. read more

Nail Capital and Spa - Dip nails! - Nail Salons Near Me - Florence, Kentucky

My cloud nails turned out better than I thought they would! They were out of my original polish choice so I had to switch to a different shade but it wasn't that big of a difference. It was also very clean from what I saw. I would come back here. It was $128 including the tip (with an express pedicure included) (: read more

Nail Capital and Spa - Nail Salons Near Me - Florence, Kentucky

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They do great work here, but it's very difficult to get in. Their online booking system is difficult to use, and once we were able to book an appointment, we had to wait 40 minutes past our scheduled time before they were ready for us. read more

Horrible experience. Booked a week in a advance for a group of ladies. Called prior to let them know we're coming. Got there, checked in, and had to check in multiple times. The lady who did my nails didn't say a word. I asked for a gel manicure & a little design and all she did was the gel. When we were leaving, the owner asked if i would call next time because he is now behind on businesses even though every measure was taken to get them prepared. Will never go back there read more

The nails were pretty good, but the dude who did them wasn't the best. He was using tools that he had used on the previous gal without even cleaning them. I don't want me cuticles chopped with a dirty tool. He was also super annoyed I chose black for my color... I told him as he started (when he first complained) that I could do a different color if it was a problem but he said no. And he continued to complain and make me feel bad for choosing that color. Lastly he ripped my skin at one point in my finger and I said oww (as one dies when something hurts lol) and he gave me a dirty look and said "you're fine" obviously I was fine but that reaction to his mistake wasn't appropriate. I won't ever go here again. I've seen a few other reviews about the specific nail tech with the tattood head so if I go back I won't go to him read more

Stopped in here NEEDING my nails fixed lol. When I walked in I wasn't greeted by anyone but being a frequent nail salon wh*re.. I didn't mind and it was easy to sign in, find my color, and take a seat. I think they might only take appointment bc they were confused when I said I didn't have one They sat me anyways ...lol. All the employees were so friendly! I really enjoyed my time there and they did a awesome job on my nails. I got SNS and a oval shape! Oh, did I mention it's BEAUTIFUL inside and so organized! Will be back, maybe I'll be loyal! read more

Nail Capital and Spa - SNS OVAL SHAPE - Nail Salons Near Me - Florence, Kentucky

I hardly ever write reviews, if I do they are good ones, I'm just so disgusted by this place . ...Gel removal on toes she just drilled it off instead of soaking and took half my nail with it, also charged 5 extra which I would have been fine with if it was done correctly . My nails are so thin I can feel the meat under them looks like someone chewed my nails instead of filing . Lady was on her phone the whole time, didn't even ask what kind of pedicure I wanted , I was going to go for an upgrade but thank goodness I didn't , would have been a waste...never again will I go there read more

lily is the lady that did my nails. I'm so sad becuase I spent 121$ in here for a pedicure and manicure with gel, and then my friends full set acrylic. my GEL polish on my fingers is already chipping off & its Only day 3. I did not like the color she started painting my toes and she continued to paint them, I told her I didn't like them but it was too late becuase I had an appointment to get to, she assured me she would change the color the next day., & the next day she denied everything she said and tried charging me for the color change. So I went ahead & paid for 15$ color change, & its technically day 2 for my toes WITH GEL NAIL POLISH, and 2 of my toes are already chipping. My friends nail lady complained the whole time because she didn't want gel just regular polish. I can't get ahold of anyone now to have my nai read more

To say I am disappointed by Nail Capital and Spa would be an understatement. I came in for a deluxe pedicure and a gel manicure. The pedicure was awesome, super comfortable they did a pretty good job! The prices were affordable and the tech was attentive and thorough. If I were just reviewing this tech (blonde/reddish guy) and service, I'd give it 5 stars. Then.. we got to the gel manicure. I got it done by a different tech and that's a major regret. The day after I got them done, one nail had already chipped off. Given that I had gotten them done for a wedding the next day, I couldn't go back the next day and they just looked as is. Within FOUR days, every last nail was off, as the corners bent up and they peeled right off. I have NEVER had gel last any less than 2 weeks so I am shocked. I am also annoyed that I spent $35+ on nails that lasted not even 24 hours. The salon was beautiful, the staff was nice-- I'm genuinely just displeased by the one tech's job on my gel manicure. I'm hesitant to recommend using, when there are other less risky salons! I'd just be weary of their shellac process. read more

I don't remember the lady's name who did my nails was. It started off fine, but after I had booked for a fill and a repair on a nail, I had asked her about it since I had never gotten a fill before. I was not aware of the process. I was not advised that it wouldn't be $35, but $55. Might as well have gotten a whole new set. As she took it off she almost burned me with the drill, made my fingers bleed, 2 of them, with the file, and if I am not wrong, we should be using a new buff and file for every customer, this was not the case. While my nails are pretty, this is not the type of treatment I would like in the process. I would not like to walk out with bloody nails, because you were way too rough with my nails. I would like to be listened to when I am asking. I will be coming back, but the lady I had will be avoided. read more

I really like this place but Depends on who does your nails. I have been pretty happy until my last visit. I know I'm gonna avoid this technician if I go next time. I got cut twice! It's minor but he didn't seem to care when I told him. Maybe he didn't understand. I also noticed that my nails were not done well. Some parts were missing too coat. It would have been nice to be told that there is Extra charge for shaping your nails and cutting cuticles which I've never heard of before! It wasn't about the money but I don't like surprises when checking out. read more

Man who did my nails was obviously rushing, not checking anything he had previously done. Customer walked out after having appointment scheduled and was left still waiting to be helped 30 minutes later. Filing job was so quick and poor- what was supposed to be square oval resembles duck nails. He painted my nails so fast that when they went under the dryer the top coat got warped and looks wrinkly. No hostess in front so my nail tech was constantly taking phone calls, checking texts, or getting up to help people. No hate to them- I know it's hard to be short staffed. I just don't recommend for other people ¯\_(ツ)_/¯ read more

My mom and I really enjoyed the gel manicures we got here today! Very nice environment - it was bright and clean. The staff were welcoming and we were seated right away. The nail techs that worked on my mom and I were talkative and did a great job! Very precise and they made sure we were happy with our nails at each step. The prices are competitive compared to other places in the area! I would definitely recommend this place for a nice, relaxing experience! read more

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I love this place so much. I go every 3-4 weeks to get my SNS redone. My best friend and I go to Kevin as ounail tech & he is amazing. His designs are too cute & he will meticulously work on them. If you aren't satisfied in the slightest he will redo them and is such a perfectionist, I love it. I see Dylan for pedicures and he's great. Takes the time to actually do an amazing foot/calf massage with a warm towel wrap. Everyone can speak fluent English, so there are never any misunderstandings & it's really nice to be able to have a conversation with your tech. I look forward to my trips here! You can only tip cash, they have an ATM, it does charge a $1.50 but there is a fifth-third atm in the parking lot and many other banks around! read more

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I always have a good experience here. They take excellent care of you and are very friendly. All of the staff are personable and friendly. The quality of work is excellent. I just get a basic mani/pedi (no color) so not sure about their gel and polish work but I have no complains. read more

The service was great but the next day my right hand nails turned from pink to yellow, it was gross and since I was leaving for school again I couldn't go get them fixed so I basically wasted money. :( they also were gel and started chipping after 3 days. read more

Nail Capital and Spa - Yellow Nails - Nail Salons Near Me - Florence, Kentucky

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I have been on two occasions and have had positive experiences and plan on returning. The staff was professional and they have advanced check in check out system compared to most salons, and also have a rewards program. Clean establishment and well decorated with nice equipment. No complaints. read more

wow what an amazing nail salon!! It's taken me years to find a nice nail salon in NKY that is clean, friendly, does a good job, and isn't outrageous. Sean/ Shawn did an amazing job on my pedicure. It was the first pedicure I've ever had that wasn't rushed and I've gotten pedicures for years now. If you're looking for a great nail salon in NKY, stop wasting your time at other places and come to this one!! read more

They have the worst service. Had an appointment and they still took walk ins and me wait 39 mins past my appointment time. I got a pedicure and it was terrible, polish was dull looking after my toes were painted. A waste of $36 dollars. Will NEVER return. read more

I was traveling and needed a pedicure. Walked in and made appt for 2 hours later. Damon was amazing. Best pedicure ever. Friendly and the place was spotless read more

I have been going here for 3 months and I have loved my experience every time! I have been seeing Vivian, but I am confident that anyone here would do a great job. The place is beautiful inside and I always feel comfortable during my visit. I drive from wilder just to go to this salon. I would recommend it to anyone and will be taking my mom there for pedicures in the future. read more

Nail Capital and Spa - Nail Salons Near Me - Florence, Kentucky

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DO NOT BOOK FOR A BRIDAL PARTY!!! Really upset with this nail salon is an understatement. My bridal party set up an appointment here to have our nails done prior to the wedding. Our appointment was set for 2:15. We were seated 10 min after our appointment time. Once seated we SAT FOR OVER AN HOUR. 4 of the bridesmaids left and went to a different salon. The manager proceeded to tell us that "people called out sick... sorry for the wait" The salon itself was beautiful but do not rely on them if you are a bridal party. Extremely stressful situation. read more

Didn't get serviced I asked for. Was very unprofessional. Worried more about how quick it took over quality