I have been a regular customer of this nail salon for well over a year.
In April 2026, during a routine gel manicure, a new nail technician was removing my gel polish when he stopped and told me that I needed to see a doctor immediately because I had fungus under every one of my fingernails. Naturally, I was very alarmed. I told him not to apply new polish because I intended to go directly to my doctor.
As I was paying, another employee, a female technician whose name I do not know, asked why I was leaving without having my nails polished. I explained what the first technician had told me. She examined my nails, took me back to a nail station, redid my manicure, and assured me that I did not have a fungal infection. She specifically stated that the previous technician "didn't know what he was talking about." She then applied new gel polish to my nails and advised me to soak my nails in salt water to help my cuticles. Based on her reassurance, I believed there was nothing medically wrong with my nails.
Over the following weeks, I noticed unusual growth developing underneath my nails. When I returned to the salon on May 22, 2026, for another manicure, I expressed my concerns to the nail technician. My concerns were dismissed, and I was led to believe there was nothing to worry about.
A couple of weeks later, I removed the gel polish myself and immediately saw significant damage to all of my nails. I scheduled an appointment with my physician, who confirmed that I have a fungal infection under all ten fingernails. I have now been prescribed oral antifungal medication, which I must take for at least six weeks, with the possibility of a longer course if the infection does not improve.
I am extremely disappointed by how this situation was handled. The salon had an opportunity to encourage me to seek medical treatment when the infection was first identified. Instead, an employee assured me that there was no fungus, applied additional gel polish, and continued providing nail services despite my concerns. As a result, my diagnosis and treatment were delayed, allowing the infection to worsen. I am also concerned that if the salon knowingly performs services on clients with suspected fungal infections without proper precautions, it could place other customers at risk. read more