I CAN SEE CLEARLY, NOW Vision is arguably the most important of our five senses, and MyEyeDr knows that. As my supply of contact lenses dwindled, I knew I was overdue for an appointment at the optometrist. My wife and I've been coming to this MyEyeDr on Weber Rd in Bolingbrook for a couple years now since it's close by and they have a reasonable copay for exams, as well as prescription renewal with a mail-in rebate. I'm honestly surprised at the low rating here (2.2 out of 5*, ouch!) In fact, 15 of the 24 reviews have been 1 star! People seem to grouse about poor communication and appointment scheduling, as well as not accepting certain insurance, but my experience couldn't have been more pleasant. I scheduled online with Dr. Vairagi Patel and they called me the day before my appointment to confirm. I was a bit late to arrive but still within the grace window. Dr Patel was very friendly and I felt treated as a valued client, and a previous visit with Dr Kasmer went equally smoothly. Come to find out, my prescription didn't change (I still have the same lousy eyesight) and they recommended monthly contacts instead of bi-weekly ones. I even got to stick my face inside a U.F.O! (it was actually a retinal scanner whosamabobber, resembling a larger version of the neuralyzer from Men in Black) The checkout process took a little longer than normal, but afterwards I picked up a free pair of sunglasses (new aviators, sweet!) and was on my merry way. * TL;DR * Why so much shade for the optometrist? They're just trying to help you see stuff better. I've given Lenscrafters and Pearl Vision my business in the past, but they both pale in comparison to MyEyeDr. I can count on professionalism and honest opinions without trying to be sold a pair of Burberry glasses. Despite what others may say, I highly recommend MyEyeDr for your vision needs. Take good care of those eyeballs, folks! Be seeing ya ;) read more

MyEyeDr - Get your eyes checked, make an appointment at MyEyeDr today! - Optometrists Near Me - Bolingbrook, Illinois

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Since moving to Bolingbrook in the height of the pandemic, I was overdue for an eye exam. A quick search on my vision insurance's website pointed me in the direction of MyEyeDr. Their online scheduling system was easy to navigate and their appointment availability was very good. When I arrived for my appointment I was greeted kindly and didn't have to wait hit more than 10-15 minutes while an exam room opened up. Dr. Saras was friendly and knowledgeable. I was able to get a year's worth of contacts for less than I paid for two boxes of contacts through 1-800-CONTACTS so that was a huge win. I also got a pair of FREE sunglasses before I left! I loved the experience and will definitely keep coming here for my yearly eye exam. read more

MyEyeDr - Free sunglasses! - Optometrists Near Me - Bolingbrook, Illinois

After making an appointment over 6 weeks ago, I confirmed my appointment 4 times via text and email, they cancelled my appointment because they stated I did not confirm my appointment. I explained that I confirmed via text and online and was told that those methods don't work and that the only way to confirm is over the phone. I even received a confirmation from them! The manager gave me excuses and said the only thing he could do is reschedule. I cannot find a corporate phone number anywhere. TERRIBLE customer service. read more

MyEyeDr - Optometrists Near Me - Bolingbrook, Illinois

A little while ago I had decided that I wanted to try contacts. I have very sensitive eyes so it was tricky getting used to. It took me several tries and multiple appointments to get the hang of it, but the staff patiently waited and helped me adjust. To anyone looking to get contacts or an eye exam, I recommend they try here! read more

appt 5/17 - insurance did not cover my contact exam .. cost was $165 shame on me for not shopping around - as I called 2 places today and was quoted $70 to $110. Although - I liked the Dr. I will never step foot back in the building. read more

This is an ablest and an office that discriminates against special needs. I made an appointment a month in advance for my special needs son. Let them know he does not know letters and numbers. They wait until I am IN THE OFFICE for my kid to tell me they can't see him bc he doesn't know his letters and numbers. He can go to a different location. When asked why I wasn't informed ahead of time I got a shrug of the shoulders and idk. Wow! read more

Had an appointment for 3:40pm arrived at 3:50 pm and they told me i had to reschedule for a different day. The lady at the front desk was absolutely rude. Horrible experience! If I could give negative stars I would read more

Vision insurance is required here. I made an appointment and they canceled it because I had not provided my insurance information over the phone. Couldn't be assed to call and tell me that until I showed up on Saturday morning. 0/10 read more

I made an new patient appointment for my husband at MyEyeDr Bolingbrook. Several days before the date, I received a text asking me to confirm the appt. I responded "yes". Three days before the appointment, a man called asking me to confirm the appointment. Which I did. When we arrived, the front desk clerk entered our phone number and looked at the computer screen in a way that I knew there was a problem. She told us the appt was cancelled due to lack of phone confirmation. I showed her the text confirmation I sent and also showed her the confirmation call on my phone log. She said that it came from the Oak Lawn office, not the Bolingbrook. When I said the text message confirmed it was a Bolingbrook appt, she cut me off. Her attitude was not that of concern for the mistake in THEIR system, or apology for the mixup, but short tempered and dismissive. She then said , in a very blunt and irritated way "there is no-one here" and I thought she meant there was no doctor here. I realized later she meant that there still an opening at our appt time. I told I wanted to end the relationaship. She asked if I wanted to re-schedule for a different day. I said no and we turned to leave. A man waiting behind us then approached the desk. He was the next appt after us. I realized then that there was a doctor there. When I turned back toward her, she raised her voice and said that I had not listened to what she said, that we could have seen a doctor that day. This front desk clerk desperately needs training in her tone, manner and in how to approach a problem without making it worse. All she had to do when she saw the cancellation in the system, was to welcome us and, since the time was still open, check us in. The problem with the cancellation was their problem, not ours. She could have asked if someone had called before getting short and lecturing us. At no point did she get close to an apology or even exhibit decent customer relation skills. I consider that we dodged a bullet and will look for another place for our vision care. read more

The doctors here are amazing, if it was not for that I would not come here. This business has a shady habit of telling you have a co-pay of 44 dollars when it is actually an ad on service. Previous visits they wouldn't even tell you about the extra charge and until you were leaving. They would just have you get your eyes digitally mapped. Now they are telling you it is a copay. When I stated I don't have a copay on an eye exam I was told it was for imaging. They do not inform you it is an extra service that is option. To me that is fraudulent. I hope they correct this in the future but I want to inform others so they don't get scammed as a patient. You should be advised of extra services and asked if you would like them. read more

Please do not go here! My family and I have gone here for several years. After they changed ownership, everything went downhill. The staff is rude and unhelpful. I got into an auto accident and called in order to get my prescription since my glasses broke. They basically did everything they could to not help help me. They refused to give me mine and my daughters PD measurements even though they have them I've spent literally thousands of dollars with this establishment and they were Rude and unhelpful. Do you think they would want to help their customers? Answer is no. Please please go somewhere else you won't regret it. read more

My first time here for a visit to renew contact lenses prescription was great! Dr.Reyes is thorough with the eye exam and offered me the latest, most comfortable options for soft contact lenses! The optometric technician (young man) was very professional, pleasant staff in my experience in the Bolingbrook location. It is nice to get the free pair of sunglasses with annual order of contact lenses! read more

Customer Service manager, Andrew Ramirez, is a complete jerk. I approached him a few weeks ago about returning 2 unopened boxes of contacts following cataract surgery a few months ago. At the time of my purchase I was told I would be able to return for a full refund. He proceeded to tell me it was not part of their Policy ( which he had no copy of) and tell me all he could offer was a "credit". I asked him what good was that going to do for me as I no longer wear contacts or glasses. I asked if I could transfer the credit to a sibling that goes to this eye doctor (as of today, she no longer will be) and he said it was non-transferable. I followed my gut and contacted the Corporate Office and filed a claim. I was told last week that I would be able to return my unopened box of contacts for a full refund. I bring the contacts back today for a full refund and the Manager told me one of the boxes was damaged. I wish I could take a photo to show you how ridiculous his claim was. The box is not damaged. There is a very small dent, on the edge of the box that is barely noticable. His claim is ridiculous and quite frankly I feel like he is playing games with me. Here I go again, back to corporate and this time I will file a claim on how rude and ignorant he was. Needless to say, I will no longer patronize this location for eye dr. visits/ follow ups as of today and neither will my sister who is also a patient at this location. Waste of my gas driving back and forth, waste of my time and just an overall a dick move. read more

MyEyeDr - This is the damage to the box he is talking about - Optometrists Near Me - Bolingbrook, Illinois

I would never ever go back to this place to get my prescription put in my glasses. They do not honor the customers who honor them!!!! I have spent thousands of dollars with these people and every pair of glasses I have are peeling in the lens. The lady tells me there is nothing they can do! When I called over the phone they told me to come to the place and once I got there she told me it's not under warranty really read more

The new office manager at the Bolingbrook location provides horrific customer service and has the worse problem solving skills I have ever seen from someone responsible for leading a team.I would give him 0 stars if it was an option. I have been a customer at this location for years and after working with this new manager, I will be finding another company to provide services for my family. I am saddened by this because Dr. Young has provided wonderful care for our family. I hate to lose him as our eye doctor. read more

I decided to give another chance to this location located in Bolingbrook because 2 years ago I didn't have a pleasant experience. So I thought you know let me give them another try they might have changed . Nope I was definitely wrong . I scheduled my appointment online a few days ago . I got an email and text confirmation that my appointment was scheduled . Upon arrival the front desk didn't even acknowledge me when I walked up to the front desk . They just looked at me and resumed their conversation. After a while she acknowledged me and asked me for my information . She gave me a clipboard and asked me to fill out a few questions . After almost completing the paper she comes to tell me that they called me 4 times and left me a voicemail letting me know that they had rescheduled my appt to a later time . I advised that I never received any phone calls or a voice mail . Receptionist said we don't just notate anything if I said we called it's because we did . And I informed her that I never received a call informing me of a change . She proceeded to talk to me in not such a nice tone . She told me you can wait till 6 and If someone doesn't show for their appt we can bump you up . I said no thank you canceled my appointment . I will not be coming back and suggesting alternative places for my family to go . read more

Every time I go into the office, I'm greeted with friendly faces and everyone is so helpful. Jennifer is usually the first person I see when I walk and the last person I see as I leave. Dr. Frankel has been a wonderful optometrist for the last several years, as well. Always a simple and quick experience. read more

They seemed organized and serve a large clientele. Spanish speakers are well represented and supported. However, they are a corporation. As much as I tried to connect with the Dr. she had a poor bedside manner and was more interested in selling me photos of my eyes. New technology go figure. Looking at the selection on the wall told me anyone buying was going to pay a pretty penny for that plastic. I ducked out after I received my prescription. I just wasn't feeling the vibe of a community oriented Dr. read more

I am disappointed in the service since MyEyeDr has taken over. I've been a patient for nearly 20 years and never had an issue. Dr. Frankel is amazing and he gets a 5 star rating. Now, I've been waiting on a contact order to be delivered for nearly 2 months. This is unacceptable. I was given three separate answers as to when to expect their arrival. Still waiting. Unacceptable. read more

I have been using this location for years...long before they were MyEyeDr and were simply Bolingbrook eye care. My complaint goes straight to the prescriptions I was given. I got my last prescription and had glasses made elsewhere (this location had no frames I liked). They were blurry and the new company told me to get my prescription re-checked. MyEyeDr BEGRUDGINGLY did a recheck (after a complaint made to MyEyeDr customer relations) and (get this) the original prescription WAS wrong. I had the glasses place I used remake them and guess what? This second pair was not much better. I decided to pay my new glasses place for a new eye exam and SHOCKER...they came up with a 3rd prescription and re-made my glasses again. This pair is perfect. The prescription they gave me was different fro the 2 MyEyeDr gave me. They suspect that MyEyeDr was accounting for my astigmatism correctly. Pretty sad. Lost $$ and time with attitude to boot. The Bolingbrook MyEyeDr location is still addicted to masks...they insisted I put one on. I was allowed to take it off for glasses testing The lens machine had dirty/foggy lenses (which I suspect came from folk still wearing masks)...I can't say. I can say that this location gave me 2 bad glasses prescriptions...something. That has NEVER happened in my almost 50 years of wearing glasses. My family will be leaving MyEyeDr...we have lost faith in their ability to do quality work. The Dr was nice, but nice doesn't cut it when my prescription has me seeing double of of one eye due to a bad script. read more

I made an appointment potentially needing new glasses and contact lenses. It was an utter shock to see the final bill of $1,200 which included being charged for 2 exams, one of which was listed as "comprehensive exam." Wait a sec, if it's comprehensive, why is a second exam, which never happened in the first place, showing up on the bill? Secondly, the sales guy was rude when I asked questions for an explanation on the invoice and wouldn't answer questions. This business was attempting to charge 3X the price for contact lenses that could be bought online for 1/3 of their price. When I asked to have them removed, all of a sudden he started offering discounts which is a rather shady business practice. Even though there was only 1 comprehensive exam, he refused to remove the second exam so I paid basically $350.00 and walked out of the store with nothing other than a prescription. But wait, there's more. I ordered contact lenses online and the company called the MeEyeDr office to verify the prescription and they said it wasn't mine. So on top of being charged for 2 exams, they denied me getting contacts. Terrible, terrible experience. I also sent a note to their CEO and of course, no response. BUYER BEWARE read more

Elvira was amazing. She price matched my contacts for me to get the very best deal and when the glasses I chose were a bit out of my proce range she kindly guided me to the sale glasses. Her customer service was excellent! My only complaint is the lack of affordable glasses. I was able to find ones on the sale rack, but I would love more of an option. All they have is designer frames which is awesome for people with that kind of money to spend, but as a student...it was a little disheartening. Will be back though for contacts for sure!!! read more

I am beyond impressed with Dr. Frankel and Ian who works there. Their customer service here is exceptional. Dr. Frankel take his time to give you a full detailed eye exam and always answers any questions you might have. He recommended to me these new contact lenses that just came out a month ago called precision 1. I am someone who has worn contact lenses for the past 30 years and I can tell you these are amazing! No dryness whatsoever and I feel as though I do not have any lenses on. MyEyeDr. has the latest technology available, for example instead of getting your eyes dilated with drops, they have the 3D machine that gets the best comprehensive photo images of your whole eye and Dr. Frankel is able to see right away with the 3D photos the back of your eye to check for diabetes, glaucoma, or any other eye issue that you want checked out, you are able to view the photos of your eye in detail with him and it sure beats getting your eyes dilated. The building is always impeccable, and everything always looks new l, and the amazing selection of glasses is phenomenal. I have been going there for the past 4 years, and so does my husband and son. Highly recommend Dr Frankel and My EyeDr for your yearly eye exam and glasses. Dr Frankel also speaks Spanish and Polish, and Ian speaksSpanish. Highly recommend this place for your eye exams and glasses and contacts. read more

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I had three appointments for my family and yes we were exactly 11 minutes late. This is on a winter storm evening and got turned away because we were past the window. We were supposed to be new patients and this is how this location treats new patients?! People should really think twice before booking an appointment. People were just standing around doing nothing! read more

Just moved to the area, our friends recommended MyEyeDr in Bolingbrook. We haven't had exams in several years. I was feeling like I had a cataract. I actually do but new lenses will help my vision, no surgery needed. this is the first time I have ever gone to any eye care where they were able to put my new lenses in my current frames saving me a few hundred dollars. Luckily my husband didn't need new prescription and although we didn't buy his glasses there Olivia "tuned them up" for him saving us even more money. (I noticed the frames were all designer names so I'm glad of that) My only complaint would be that we had to pay the entire bill up front. We don't have insurance so we knew everything would be out of pocket but any other place we have gotten glasses at allowed us to make payments. I was warned when I made the appointment that I'd have to pay for the exam but I should have been told the entire bill would need to be paid that day. Luckily I had a new credit card I was able to use or my utilities would have gone unpaid. All in all a good experience. read more