I had a great experience here for a vision exam. The customer service was excellent and they even…read morehave a special machine that can detect changes to your eye health which my insurance covered with a small co-pay. Highly recommended!

Let's start by saying -- thank you, Lord, for always making room for a second opinion…read more I went to Eye Q Optical as a first-time customer, armed with good insurance and high hopes. But it quickly became clear that having great coverage doesn't mean much in a place that prefers to sell the Ferrari of eyewear. Now, to be fair -- the optometrist knows his craft. Truly professional, skilled, and thorough. But if you know the glasses game, you can spot a commission-based shop from a mile away. Here's where things went off track: a thousand dollars for a single pair of glasses after insurance. That's not just unreasonable -- it's why online retailers are thriving while brick-and-mortar shops are losing ground. Eye Q Optical, if you're wondering why people are turning to the internet for eyewear -- look no further than your own price tag.

Great doctor but terrible experienced with their service…read more August 17. First time visited got my eye exam . I also told them I won't be back until sept 9. Sept: after three weeks .i received a call/voice message said I can pick up my glasses. My girlfriend was nearby so I told her to pick up for me. She Went there and the lady said no glasses. Next 2 week me and my girlfriend was near Chinatown. We both went up to the doctor and still didn't have my glasses. I know it was my fault not to call first but come on after 2 week. Total time of 2 months lol. Finally Next few day they call led me and left message . Of course I'm call and confirm ask them stupid question if the glasses are physical holding in their hand. Otherwise I would not go there. Took me 2 months and 3 visit to get my glasses lol . I know maybe this was an odd day.

If you happen to make an appointment, you had better call ahead and see if anyone is there. I made…read morean appointment using the on-line system, received several reminders and was thinking how cool the on-line system worked! But, when I arrived at the office and it was closed, I was less impressed, When I called the office, they told me "Yes, we're closed because Dr. Zhu's house did not have power". It would have been nice if they had called or emailed me rather than confirming the appointment just 30 minutes before I arrived. After excusing myself from work to make this appointment and walking through a slushy city, I was not very happy with the fact that the place was closed. Update: I appreciate the response from Dr. Zhu. However, you said that 'we never confirmed the appointment'. The agreement that you have with your booking company (ZocDoc) says that all appointments available on the on-line system are available (they called me to explain this). And here is the text that I received on my phone confirming the appointment: 'ZocDoc appt reminder: 3:30 PM Today Dr. Xinsheng Zhu 65 Harrison Aven, Suite 403, Boston (617) 426-1726' To me, this looks an awful lot like a confirmation.

I had gone to General Optical many years ago and was very satisfied. The staff has changed. I…read morebought glasses and got sunglasses to go with them. In order to put the sunglasses on your must take off your glasses and use both hands. Obviously this cannot be done when you are driving a car. If I had been warned I would not have bought them. Genevieve C.

Dr. Klaahsen is fantastic!! Here's why. It had been about 7 years since my last eye exam and I…read moregenerally viewed these interactions as transactional until I met her. She explained to me the importance of eye care in a super loving way and walked me through everything she was doing and why. She uses state of the art tech and actually teaches you about your eyes. Dr. Klaahsen really took the time to find the right contacts for me and WHOA...I didn't realize how much I couldn't see anything before! That's a long story BUT the point is that Dr. Klaahsen is a great Doctor. She really cares about her people in a way you don't often get from physicians. The staff is really helpful and inviting when you walk in. I can't recommend Dr. Klaahsen enough! If you don't go to her...switch. It's totally worth it.

Being new to the area it was quite a chore choosing new doctors locally. Glad I went with Dr…read more Hussoin as the whole process was very smooth and painless. I booked directly with them online for a new patient eye exam as they were one of the closer places to me that actually takes Davis Vision insurance. The place was pretty easy to find and they have a small parking lot in the back as well which was convenient as it had just snowed and street parking were pretty tough at the time. The office is actually on the second floor when the staff kindly directed me when I was at the first floor office and I had to wait maybe 5-10 minutes after my appointment time before the Dr was ready to see me. Mostly because they would reach out to check your insurance beforehand so that was very helpful to cut down the wait time. The whole exam went very smoothly and Dr. Hussoin was very patient in answering all my questions. I was out with my new prescription in hand in maybe 20-30 minutes. I would highly recommend her for all your optometry needs !

the worst optometrist I ever dealt with! it's been 20 years I am wearing contacts and I went there…read morefor my routine eye exam to get my annual prescription. They told me my usual contacts were discontinued and found a new brand to try. The lenses they proposed were outdated and super uncomfortable but when I asked for other options they said there weren't. I know perfectly that there are other options so I requested my prescription and went to find other more competent doctors. But I needed to pay for a new eye exam fully out of pocket because my insurance already paid for their useless service. They just took my money and basically confirmed my old prescription and did absolutely nothing! They basically don't know what they arre doing! Plus the office is very old and the instruments they use very outdate! They keep the contacts in ziplock bags on a old wood bookshelf! Never again!

PUBLIC STATEMENT - International Optical…read more On 22 April 2026, I had a rigid gas permeable (RGP) contact lens exam at International Optical. After the exam, I was told I would only receive my prescription if I purchased lenses directly from the provider. When I refused, I was denied my prescription, pressured into a $700 rigid contact lens, and told I would no longer be accepted as a patient. My $200 exam fee was refunded, and the service was terminated instead of providing my prescription. I was also denied access to my medical records. This situation raises serious concerns under the FTC Contact Lens Rule, which protects patients' right to receive their prescription after an eye exam regardless of purchase. I have filed formal complaints with the Better Business Bureau (BBB) and the Massachusetts Attorney General. Patients should not be forced to purchase products to receive their own prescription. -- Patrícia Pesarolo

My last contact ripped and I called to see if they were open (pandemic life) cause I had a work…read moremeeting in 40 minutes. They said come on down. Parking was easy just around the corner. They practiced good social distancing techniques and the optometrist in the back came out to help me as the floor saleswoman was busy with other ppl. He immediately helped me out, an absolute angel and I was back home w minutes to spare before my meeting began! Very friendly, professional, helpful, quick. Will visit again.

This place is fabulous! The selection is fabulous, but it's the customer service that is truly…read moreexceptional. Rachel and Adam are incredibly knowledgeable and helpful and make getting glasses fun!

I cannot recommend high enough. As a physician and lifelong consumer of optical care Perception…read moreOptical is fantastic. Adam is experienced and sensitive to the low vision community's needs. Both he and Rachel are communicative and compassionate. I will no longer get my glasses anywhere else.

Excellent Service and professional staff! Dropped by to see…read moreif they could do a repair on current pair of eyeglasses. As I waited, I checked out their vast selection of gorgeous fashionable frames! I was quite impressed by the quality and organization! The young woman who repaired my frames did it in a jiffy and never asked me to pay! I will be back!!!

I broke my glasses the other day and I also was overdue for a new pair. I have a eye appointment…read morecoming up, so the new pair will have to wait till I get my new prescription but the old glasses really needed fixing stat, so I decided to check this place out today since the reviews were so good! Well Yelp did not fail me - one of the lovely ladiesn at Heller Eyecare fixed my glasses free of charge and did it quite quickly even though there were indeed broken! Needless to say I will not hesitate to strongly consider them when I am ordering my new glasses. The selection there seemed very large and the fact that they are open till 6pm sometimes is very helpful. Thank you again to whomever helped me, life is too short to go around with taped glasses!

My optometrist moved. Too far for me. Needed an eye and contact lens exam. Got an appointment right…read moreaway. Others that I called either too expensive or many weeks for an exam. Dr. Grace and Ricardo are so efficient and friendly. Great personalities. Outstanding services. My contacts came in six days later.Not weeks as my last optometrist. Oh and Anna who secured my appointment, is pleasant, professional and equally efficient with great personality. Ronnie