Amazing service. Say Dr. Phamduy today and the eye exam was so thorough. I have a history of a chronic eye condition, and he checked multiple things regarding my eyes. Other places have not done this. He is very knowledgeable and asked questions about my experience. This office also takes a retina photo rather than dilating, which is appreciated. My husband also had an appointment and he got glasses. I think the man who helped him was named Al, and he was knowledgeable about insurance benefits for frames and lenses. It was easy to schedule the eye exam. I was able to do so online. read more

Dr. Phamduy and Liam were fantastic! They were both very knowledgeable, had excellent "bedside manner," explained all the tests and procedures they were doing, and answered my questions well. I just went in for a routine eye exam as recommended by my PCP, and I don't wear glasses, so I can't speak to the experience of purchasing eyewear. Scheduling online through the "My Eye Dr." website was pretty easy and straightforward. read more

When I first went to My Eye Dr. it was in a location that is now closed, what a shame. That location was great. I decided to travel to the next closest location, My Eye Dr.in the Colonnade, off Hwy 280. I went in with a prescription from my doctor. Told them I wanted to keep my same frames but put in my new prescription lenses. The sales person told me they couldn't find on the computer what part my insurance would cover, so they would have to call me. Still waiting weeks later... read more

Dr. Phanduy is an excellent eye doctor. He carefully completed my exam, went over in detail the findings and provide detailed instructions (w/o rushing) to help me with my newly diagnosed dry eyes. His assistant also was careful and methodical in the initial part of the exam as well. The office is bright, very clean with modern equipment and located in a central Arlington Heights location. read more

I had a great experience when I had an eye exam and then ordered new glasses. Everyone was very friendly and I look forward to going back and I'm glad there is a location close to home for me. read more

I just picked up my new glasses and I love them! I recently moved back to the Boston area and have been going through the arduous process of setting up all my new doctors. I not only needed new glasses, I also needed to get an exam and update my script. I didn't really know where to go and friend referred me to MyEyeDr in Arlington. I was not only able to make my appointment online, I also completed all the preliminary paperwork AND they took my insurance! The office is about 35 min away, but it was an easy drive in a good location with free parking. The office ran on time and is very organized and tidy. Ann Marie, who did my pre exam, was great. Dr. Phamduy was very knowledgeable, professional and kind. They both took their time and I felt I got a thorough exam. The office manager, Mary helped me pick out my new frames and after about 2 weeks, when I picked up my new glasses, Al tightened up my sunglasses for me, even though I had not bought the sunglasses there! Dr Phamduy and his team made it a very nice experience - I will absolutely be back! Thank you to the whole team at MyEyeDr.! read more

What a wonderful experience from start to finish. The office staff was nice, check-in was easy, Dr. Phamduy was wonderful, and picking out glasses was no-pressure/no hard sell/no attempts to up-charge. This is how a practice should run. Keep up the good work! read more

we are from out of town and had an emergency. They were able to quickly provide us professional support and advice. Friendly staff, highliy recommend! read more

This is a tough one. I started here last fall and was thrilled. Everyone was so kind and helpful. Now, the person at the front desk is so rude and there is zero compassion and the worst communication. The doctor who was filling in in January was amazing but I won't deal with the rude front desk. Their main job is customer service. No thanks. read more

I called them to make a first-time appointment and they were just shockingly, shockingly condescending and unpleasant. If this is how they treat prospective new customers, I want nothing to do with them. So much for trying to support a local business. read more

I'm 16 years old and book myself an appointment here an added my phone number because I would be attending alone. One morning I received 4 calls in a row and finally answered to hear from an annoyed receptionist that I declined her calls. When some declines all 4 of your calls why not call back later? My mother left 2 messages asking them to call her back regarding what they called to ask about. They never did. I was then called again 4 times days later about the same information because they didn't check their messages. I will be canceling my appointment and going else where as a find the message they left me rude, spam calling is unprofessional, and have an issue with them not checking their messages. read more

I've been waiting five weeks for a pair of glasses. Nothing but excuses and failed promises to follow up. Oh, and blaming the lab.

My appointment was fine, I got what I needed which was to quickly renew my contacts lens RX. I wanted to support them vs ordering my contacts from Walgreens so when they said they could price match I said ok (although actually afterward I looked at what I paid and it wasn't what we had discussed and it did end up being more than Walgreens). A month or so later I received a bill for an amount my insurance did not cover which seemed odd. I tried to get answers and couldn't get any. The local office told me I had to contact their payment company, their payment company was completely confused and led me in circles. I finally called my insurance company and got the details but what myeyedr was charging me was still more than what my insurance company said I owed. Then began the never ending saga of trying to reconcile the myeyedr bill with my insurance. I emailed the EOB from my insurance to avadynehealth which is what I was told to do, but no adjustments to my bill were made and no explanation as to why not was given. I reached out again via email. I received a voicemail to call back and called back a minute later only to be told their systems were down and no one could help me (why did you just leave a voicemail for me to call you back then?). Had yet another call with myeyedr today and had to repeat the whole story, the agent had no idea what was going on, and once again no answers could be provided as to why there was a discrepancy between what my insurance said I should owe and what myeyedr was billing me. He said I needed to have a VSP agent call them. The amount I have spent hours trying to reconcile is $14 so at this point I said forget it, I am just going to pay the bill and stay far away from myeyedr. So just to clarify - service was fine but I will absolutely never go back because of the lack of clear communication and overall sketchiness I experienced with the billing department. read more

I went to Bennett Family Eyecare for years, and their lenses were fantastic every time, first time--when MyEyeDr took over the practice in Arlingon, MA, I gave them a chance, hoping the Bennett quality would continue. Frustratingly, it has not. On two pair of glasses I got from MyEyeDr in Arlington, the lenses cracked from the top and side of the frames within three months. When the second replacement pair arrived at the Arlington office, there was a defect in one of the lenses and they had to be sent back, adding to an already long wait. In all fairness, Customer Relations were great and gave me a credit for lenses for a future pair for my troubles. Unfortunately, when I used that credit for new glasses this year, the trouble continued--this pair also arrived with a defective lens and had to be sent back, so it again will end up being weeks before I have my glasses. Whatever laboratory they are using now for their lenses clearly is lacking in the stellar QA/QC that Bennett's lab had--and that poor quality control does not translate into less expensive glasses either. Really disappointing--I have given them multiple chances to no avail. I will say the staff are all very pleasant--but the quality of their optical lab is unacceptable. read more

The optometrist was competent, but everything else sucked.  A week after the exam, I was told my glasses were ready.  When I showed up a few minutes before 6 pm on a Friday night, the door was locked and the lights were off.  When the posted closing time is 6 pm, they need to honor that.  When I arrived the following day to pick up, only the new pair was ready.  The extra pair with new lenses in my old frames was not there.  That was inconvenient.  When I went back later to pick up the extra pair, that pair still had the old pads--pads they had assured me would be replaced.  To fix the pads and put in a new screw took the staff another hour!  About the screw, those frames were in good shape when I dropped them off, but the lab cut the left lens too big, then jammed in a screw that was too long, upside down, and the wrong color.  The store staff tried to fix it but it is still messed up! I spent $750 in that shop and got lousy value for my dollars. read more

The eye exam was very thorough. Everyone was so friendly and welcoming, especially at the front desk. They had a very large assortment of fashionable frames. Accepts insurance. read more