Upfront pricing. Charged me nearly $300 for using a faucet I had purchased and labor on top.read more

Talk about keeping the customer's best interest in mind. I want to give a shoutout dispatcher…read moreTanesha and Mr. Handsome Brian, we had a flood situation down in a basement and being that it was the first time dealing with this situation in a new house I needed some direction. Brian had 2 other jobs lined up and made sure to check in with me and get an update on the status so I didn't feel neglected. He made sure to communicate every option available and laid out the next steps. Definitely recommend Home Comfort Experts and ask for Brian!

I live in a Sears built home and the air ducts have never been cleaned. I called VacMan and they…read moregave me a quote over the phone based on the amount of registers I had. They then schedule me in for 2 weeks from my call. They showed promptly at the time I requested and after 5 hours I had the cleanest ducts you can have as seen in the before and after below! They were clean and left my house clean and they were very nice and friendly! I just can not recommend them enough!!

VacMan did an amazing job! Our dryer was throwing a code and I did what I could with the filter…read more VacMan cleaned out the ducts and it was impressive - there was so much lint flying around. I was outside with him and saw the before and after - the duct looked brand new in the after pic. The price was right too - $175 for clean duct and peace of mind!

Very good experience with Terry's! The cleaner that showed up was very helpful in letting me know…read morehow to keep the carpet clean after. Very prompt, the appointment set up was easy thru messages with no problems! Carpet had pet stains and you can barely see them anymore (set in old stains). Would use again for sure!

I called Terry's to clean some spots where my son had gotten sick. It was just before the holidays…read moreand I needed it done fairly quickly. Fortunately, one of their trucks was in the area and they came out same day for what I felt was a steep price. I have paid less to have my entire house cleaned! One of the spots came back. With the holidays and chaos, the spot was not a priority. I finally called to have them re-clean and was told because I waited a month I would have to wait until a truck was in the area. They couldn't be sure what the spot was from after a month. I was never told there was a time limit if the spot "seeped" back. Of course, since I live in another city there are now no trucks scheduled and they will "call me". I will NEVER use or recommend them again. Not only for the horrible follow up but also for the initial cost!

Today I had Isaac, from Home Comfort Experts, at the house today for a leak under my sink. In…read moreminutes he had diagnosed the problem. Isaac is very personable and knowledgeable. He was able to take photos and show me exactly where the leak was coming from. After repairing the leak he checked, and double checked, to make sure it was no longer leaking. He did an excellent job. I'm in the Home Comfort cland have been for years. I highly recommend Home Comfort Experts for all your HVAC and Plumbing needs!!

This franchise has proven to be expensive, impossible to reach a human for account management and…read moreincompetent in installing my Cummins generator. I would look elsewhere for your ongoing maintenance and any HVAC or generator repairs or replacements in northern Indiana. I think the account management reps name must be "Helen Wait" because you have to go thru hell and wait for anyone to call you back.

I purchased a Groupon last month to clean the air ducts in my home. I recently had vinyl planks…read moreinstalled and I wanted to get all of that dust and dirt out of the vents. Plus who knows if the ducts have been cleaned since the house was built. Scheduling was easy and Sammy showed up on time. He was friendly and explained the process as well as the extra cost when there are more than 5 air ducts. I spent an additional $200 today because I had more than five are ducts. But I was told without the Groupon I would have paid $450. That's a pretty good deal! The company is based in Indiana and does not have any locations in Jacksonville. Sammy drove two hours from his home to Jacksonville. I would absolutely recommend using Integrity Air Duct Cleaning for your vent cleaning needs.

This company deserves negative stars. Horrendous advertising and communication, and the customer…read moreservice is downright deplorable. As such, I cannot even comment on their service -- but one scan of their Yelp page shows that isn't impressive. I recently purchased a Groupon promotion for duct/vent cleaning. The company's promotion proved to be misleading and confusing. It stated on the page that the company specializes in dryer-vent cleaning, among other items. Multiple customer reviews cited that their dryer vents were, in fact, cleaned as part of the promotion. When I tried to confirm my voucher, I was told that the service DID NOT include dryer vent cleaning and that would be an extra charge. When I took the company to task via email regarding this clear discrepancy, I was "greeted" by sales manager Jen Baker. Baker is rude, obnoxious, combative, argumentative, and downright mean. In a series of back and forth emails, she talked down to me and let me know that I, the customer, was the one who was wrong. Her refusal to admit that the company's advertising was misleading is quite suspect. And her tact? Straight up childish and minor league. Simply put, I can't imagine a company even talking to customers in such a petulant manner. The company promotes that they are family owned. This is one rude family that doesn't have a clue on how to run a business. And having Integrity as the name of the company is imminently laughable. Take your business elsewhere.

This company does not care about you. We joined thier…read moremembership, and it has been a terrible experience. We asked to schedule our spring tune up in March, they scheduled us in May. Then they canceled day-of. Then they GHOSTED us THREE TIMES IN A ROW after re-scheduling us-- over and over-- no call, no-show... three times I had to call/text THEM to see why they never showed up. They never followed up or made good by attempting to fix the issue, even when after I reached out and told them about the TWO MONTHS of straight up GHOSTING and our continued desire to have them come out and perform the services they have been CHARGING US FOR the last 6 months. If you like being left in the lurch for MONTHS with terrible customer service and no communication, this is the company for you. Buyer beware, these guys do NOT care about thier customers at ALL.

They are not locally owned and operated. The prices are outrageous. I had issues with install and…read moreit could never talk to someone other than call center person who could not help and said they would pass on info and to expect call back within 24-48hrs ( way to long) only to never receive call back DO NOT USE THEM and share with friends and family. When they were family owned they were great but they have been bought out and are terrible now.