The Animal Keeper in Poway is Wonderful! We have a new…read morepuppy, and her first experience was great! The kindness of everyone is exceptional. We left her a 2nd time, and she was well taken care of. I highly recommend The Animal Keeper!

Please pay attention to the other reviews on this platform with concerns for mistreatment. From the…read moreoutside this facility looked fantastic and I thought I found a great space for our puppy to board and do day care. I booked numerous times over a few months. I would pick my dog up and everything seemed fine. The last time I went to pick up my 7 month olds puppy from boarding, I parked my car and was walking by the fenced play area (which you can't see through). As I walked by, I could clearly hear my dog barking as she is young, just discovered her bark, and probably smelled me. As I walked by, I heard VERY CLEARLY (management) the staff in the yard say in a frustrated voice to one of the dogs (better not have been my dog) "shut the fuck up or im going to kick you". I was furious walking in to pick Kira up and asked the front desk who was out there with my dog stating RESPECTFULLY that if she was threatening my dog like that they needed to bring that staff member out so I could speak to her directly. Front desk said they would speak to her and get there manager. I stated that if she was speaking to my dog I WOULD be speaking with her. Speaking to the manager, he stated that that was out of character for the staff member and that sometimes people get frustrated working with dogs. I left after thanking the manager for hearing what I had to say but not feeling heard whatsoever. The manager texted me a day later not to follow up on that, but to follow up on training I had inquired on. I thoroughly expressed my concerns to him via text, and how concerned I was for the treatment of the animals in there care with these kinds of threats openly in ear shot of customers (what happens behind closed doors?). I never received a response and never received a follow up. That was now weeks ago. My question is, WHY WOULD I MAKE THAT UP? We never had any issues prior boarding our dog there or dropping off for day care, never complained before etc. This was a genuinely shocking experience and I was in disbelief. I would urge you to pick somewhere else. No animal deserves to be threatened like that, empty threat or not.

This was my first time boarding my dog, Leah, at Country Kennels and I was VERY happy (so was my…read moredog which was more important!) I was going out of town for a week and was nervous about leaving my 12 year old dog at the (well known) Kennel I'd used before. She has Cushings Disease and I was concerned about her getting too stressed out at the other facility. When I used to pick her up (from the other kennel) she was always hoarse from barking so much and I didn't like the fact that they had to eat, sleep, poop and pee in the same little kennel "cell". I found Country Kennels online and decided to drive out there unannounced to check it out (and I brought Leah with me). They were extremely friendly and offered to watch Leah up front while I got a tour of the facility. The FIRST thing I noticed was that each Kennel had it's own dog run! So my dog could sleep in her bed indoors, but go thru the doggy door and go outside and do her business whenever she wanted. LOVED that! She was there for almost 7 days and I paid extra to have her bathed right before pick up. Needless to say, she was NOT hoarse from barking (a good sign!) and they did a great job with her bath! One last thing, she was diagnosed with an ear infection at the Vet, the DAY before I was supposed to leave! So stressful. But when I explained that she would need ear drops and ear cleaning each day, they were totally fine with that and sure enough when I picked her up, her ear infection was completely gone (verified by the Vet) so I know they took her treatment seriously. I have since recommended this Kennel to all my friends :)

I've been bringing my dogs and cats to country kennel for 13 years now and I can say they're the…read moreBEST!!! I'm so lucky I found them. They r extremely friendly, devoted & really professionals they take great care of the pets and treat them like their own the whole family & staff r just so kind.If u want a trustworthy home for your pets while away u have found it.

Everything they are very good with your pets they treat like their own. Love this place highly…read morerecommend it.

What a wonderful place! Our Lily loves going. She spends the day playing with her friends- both…read moredogs and humans. Highly recommend!

So happy we found crafty. Our girl is happy there, and the staff is so nice. Love the daily pics…read morethey send!

TERRIBLY RUN. Cant go see the facilities (to see if its a good fit for your dogs) unless you bring…read moreyour dogs too -because they want to assess your dogs. No need to asses our dogs until we are clear we want them to stay there, right? It's a "requirement" that we all know the boss can easily accomodate. We let them know with our 4 large breed dogs it was a lot on ourselves AND the dogs to have to bring them in just for that (if it wasnt a good fit). They didnt care. Just sent another business to go to if I wanted a "phone consult" which was unusual(&manipulative :/) because we never discussed phone consults..all we wanted was to come take a peak at their facilities. It was the male who's voice is on their answering machine whom we communicated with. I think his name was Dan? Aweful & too bad;).

Hi, just a long-overdue review. I have been a customer for around 8 years now if not longer. Jen…read moreand her team have been amazing with my cat whenever I needed to leave for a trip. it's been a peace of mind and I love how easy it is to communicate with them through their portal or emails. My cat being pretty easy to care for, we didn't have any issues specifically, but whenever anything happen they have always communicated about it with me. I just came back from an international trip and it was wonderful knowing that she has been taken cared very well by Jen's team. Thank you so much!

We have used JenLovesPets for years and they are the best. The services is available in Rancho…read morePenasquitos and other close-by communities. They offer a variety of services for dogs and cats. They send pictures and emails every time they stop by. We use them when we go on vacation and our cats are in great spirits when we get home. Peg and Lloyd

They were FABULOUS!!! I took my dog "Carolina" in to have…read moreher nails trimmed. I made an appointment, when I arrived they took her right in. She was out in just a short time, not shaking, not anxious, very calm. Very professional business. I sat and watched a closed circuit TV of the doggie daycare yard where the dogs were running around playing. I will always use them for my little girls needs. Thank you, Karen Mathena

Miranda (groomer) has been grooming our bichons for almost a year. She has absolutely met and…read moreexceeded all of our expectations. We couldn't ask for a better job to be done. The staff was extremely polite, cheerful and helpful. Most importantly our dogs are happy to see Miranda. Thank you!

Maddie did a great job grooming my pet. She was professional, attentive, and made the entire…read moreexperience smooth and stress-free. My pet looked great afterward, and it was clear that Maddie genuinely cares about the animals she works with. I truly appreciate her excellent service and would definitely recommend her to others. The lady who handled the initial grooming intake was also very knowledgeable and did a wonderful job matching Chloe with the perfect groomer. This place is definitely a keeper for us!

This is definitely our new groomer. I called a few different places but with how helpful and nice…read moreMaggie was on the phone she had me sold. I instantly booked an appointment on the phone and Maggie helped me set up my account. When we got to our appointment everyone was so friendly. Destiny was my groomer today (and we will be requesting her every time now), she was so sweet to my baby girl when we got there and did an amazing job. I love the report card that was sent home with my pup and the bows were too cute. I'm so happy that I found a groomer that I am not worried about dropping my puppy off at. 100/10 experience from start to finish!

I have a not so dog friendly, senior bull terrier who is rarely away from me because I have trust…read moreissues but I needed to board her somewhere for 2 weeks. I was so nervous but this was the best boarding experience I've had for her in 11 years! The staff is super friendly and did everything to accommodate and make sure she was comfy and they sent me pictures that showed me she was clearly happy and doing just fine. She came back clean and SO tired. They even washed all of her items for me before returning them back. I will definitely be using them again.

Awesome place! They take great care of my Penelope. Prices are very reasonable. They don't mind you…read morechecking in your pup when you feel like it.

So lucky to have this in the community. Rare to find somewhere 24 hrs. They babysat my pup for a…read moreday while we went to the zoo. Highly recommend

I recently had a very disappointing experience with 24 Hour Dog Daycare in Escondido, and…read moreunfortunately, I will not be bringing my dog back. I had a last-minute trip come up and needed somewhere for my dog, Cosmo, to stay overnight since I wouldn't be home until around 2-3 AM. I didn't care about the price. I just wanted somewhere safe and comfortable for him. When I initially called, I unknowingly reached the San Diego location. The staff there were incredibly friendly, helpful, and eager to accommodate us, which made me feel good about choosing this business. Unfortunately, my experience at the Escondido location was completely different. When I arrived, the woman at the front desk was rude and immediately pointed out that I had booked the wrong location. I apologized and explained that I hadn't realized there were multiple locations, especially since I had called the number listed for Escondido. I also mentioned that I was in a rush, but she seemed to take her time with everything. She appeared exhausted and had difficulty putting her sentences together. I explained that Cosmo is an anxious dog and that I specifically wanted him in a private suite rather than participating in group play. Instead of respecting that request, she repeatedly tried to convince me to put him in social play, asking how he does with other dogs and whether he had received training around them. I explained that he doesn't do particularly well with unfamiliar dogs and that I wanted him to stay alone. She mentioned that a private suite would cost extra, and I made it clear that the additional cost was not an issue. My priority was making sure he felt safe. Cosmo has stayed at PetSmart's boarding and daycare facilities multiple times, and while the staff there have mentioned that he can be shy and anxious, they have always been understanding and accommodating. If he was hesitant to walk through the door, they would sometimes allow me to walk ahead so he could follow me. At this facility, when Cosmo became hesitant, the employee told me to leave because it would be better. Instead, he started panicking and pulling on his leash, which was unusual for him. I will say that I appreciated receiving a report card and photos throughout his stay. That was one positive part of the experience and helped reassure me since he was in an unfamiliar environment. Around 11-11:30 PM, I called to check on Cosmo. A man answered, and the moment I mentioned Cosmo's name, his tone seemed to change. He told me Cosmo was very anxious and needed time to get comfortable with the staff. I understood that completely. He was in a new environment with unfamiliar people, which was exactly why I had requested a private suite in the first place. When I picked Cosmo up the following day, I spoke with a man at the front desk, although I'm not sure whether it was the same employee from the night before. Again, the moment I mentioned Cosmo, his tone changed. He told me that Cosmo had pooped himself twice when meeting new people and repeatedly emphasized how anxious he was and how much of a handful he had been. I felt terrible hearing that my dog had been so frightened. I apologized and explained that I would normally take him to PetSmart, where he is familiar with the environment, but this had been an emergency situation. His response was, "I hope it wasn't that important." I was honestly shocked. I had just explained that I needed emergency boarding, and instead of showing even a little understanding, he made an unnecessarily rude and judgmental comment. He had no idea what my circumstances were or why I needed someone to care for my dog. I understand that anxious dogs can require extra patience and attention. That's exactly why I was upfront about Cosmo's anxiety from the beginning, requested a private suite, and was willing to pay whatever was necessary to accommodate his needs. I never expected the staff to magically make his anxiety disappear, but I did expect professionalism, patience, and some basic compassion. What bothered me most wasn't that Cosmo was anxious during his stay. I expected that. It was the way the employees spoke about him and made me feel as though he was a burden simply for being scared. I appreciate the photos and updates, but they do not make up for the way we were treated. I've never been made to feel this uncomfortable or judged by a boarding facility before. I would not recommend the Escondido location to anyone with a shy or anxious dog, and I will not be bringing Cosmo back.

Tailwag is my dog happiest place. I'm thinking here, it has been almost 1.5 years that we found…read moreTailwag. I was so worried to find the right place, and it is beyond of perfect. They treat my dog as their own! Just an amazing place and staff. I will start with the boarding and day care. Kind of a private suite , and the room has an AC to keep the dogs at the perfect temperature. During the daycare, his favorite part is the pool... well, he is a lab so pool and grabbing pillows from the couch is so much fun! But I really need to share the experience of their Academy training. Our dog started 2 months ago and we will continue. He has changed so much, so well behaved, social skills, he has become another dog, super smart! Wednesday is his favorite day of the week as it is Tailwag day (Academy time)... next day he is so exhausted, but Fridays he think it is Tailwag day again, and starts crying and when the door opens he goes outside and want to go again! not happy when I just bring him for a car ride ! Anyway, all I can say, it is the best place you can find! I cannot thank enough the whole staff, specially Sue and Isaac!

We absolutely LOVE Tailwags! My 1-year-old golden retriever, Jetty, thrives there. He gets to run…read morearound almost two acres, playing and learning great social skills with other dogs. The staff even taught him how to swim -- now he's not afraid of the water and is completely pool safe. We've also boarded him overnight and while on vacation, and he's always come home happy and well cared for. It's truly the best place for him to burn off energy, stay happy, and have fun. We're so grateful for the care, attention, and joy they bring to his life. Highly recommend!