Having taught retail education for 25 years, I can unequivocally state this establishment needs improvement on many levels particularly in customer service. The associates are supercilious and they are not interested in engaging with the customer whether they are there to shop or to bring things in for consignment. While the few high-end items I brought in were 'accepted' - I found the interaction to be cold and hurried as if the associate had better things to do. Telling customers they don't accept merchandise from Macy's and Dillard's or stores "like that" is not only insulting, but dismissive. It should be better phrased. Example of which, "We accept merchandise from high-end retailers like Saks and Neiman's because our extensive research tells us this is what our customers are seeking." This franchise exists solely because individuals bring in items for consignment which, in turn, enables the store to hire associates to sell and service the customer. The store turns a profit which pays not only the rent, butt the associates and makes the investors very happy. The heart and soul of any business is "Customer Service" and the execution of it. read more

I will never consign with this company again. The sales associates have extremely poor attitudes. They sell your items for far less than they're worth and take a significant portion of the profit. On top of that, they'll say just about anything to push the sale of low-quality items. Don't waste your time coming here. The manager is especially unpleasant. she's rude, unprofessional, and speaks to customers as if they're beneath her. read more

Only recommend if you want your items to evaporate all items have security tags Tons of my designer clothes walked or were priced way to low when they did sell. Would never consign here again might purchase they give stuff away its not there's to care about if they do not help themselves first.I had many items walk not donated just never found ?? read more

I have been shopping here for 10+ years. I have followed them from location to location and for good reason. Their selection is amazing, pricing is very on point and they always have items in like new condition. A shout out to Kelly and the staff at the Biltmore location. Kelly is always stylish, knows the latest trends and is always so helpful, knowledgeable and has the sweetest personality. The staff at this location could not be more helpful or friendly. My favourite consignment shop in Arizona. I bring all my girls back home in Canada when they visit to find some amazing pieces read more

What a TERRIFIC first time experience! I dropped of a very gently used Chanel Purse, Chanel Necklace, a Luis Vuitton Card Wallet and a Judith Lieber belt for consignment resale. Within 3 weeks, my Chanel Purse and Necklace were SOLD ! The entire Staff Team I encountered was TERRIFIC from the time I entered the Store to sign up and check in my items, to when I returned to pick up Checks for the sold items. Everyone was cheerful, respectful, and great to work with. I HIGHLY RECOMMEND this Biltmore Store location for Consignment. I am an extremely HAPPY customer!! read more

Garbage supervisor was harassing me and accusing me of stealing because im arab. Embarrassed me in front of all the customers. She said "you dont look like you can afford that" read more

Unfortunately other reviewers are correct :( I have a few designer pieces that met the price point requirement ($75) so I brought them in for evaluation. The staff at the front desk did greet me and smile (which wasn't what other reviewers reported) and sent me to the back for Vanessa to evaluate. I didn't really look at anything along the way but the store did appear to be clean and bright. I'm not one to judge physical appearance as I have plenty of my own insecurities and definitely take liberties with not doing my hair or makeup on the weekend. However, for an upscale business with such steep and rigid requirements, Vanessa appeared to be in a $9 target bathing suit cover up with bed hair. If someone is evaluating quality but didn't appear quality, there's mixed messages. Maybe her poor appearance was more a direct reflection of her horrendous attitude. While she did answer my questions (though not clearly or consistently) and "evaluate" my items, she said they didn't meet the price point which is untrue as many of the pieces were $100-395. So I asked how the price is verified and she said she just she "looks at the tags". So when I asked what she was looking for on the tags, she said that my brands were older brands. Is it the price or the brand or the age? So I asked for clarification as a few of the pieces are only 6mo-2 years old but she kept deferring to the tags. I also asked several questions about the timeline policy. It was EXTREMELY unclear but I kept asking until I was able to piece together that: if they accept any items, they will try to sell and if they don't sell within 30 days, they will mark the price down and it is YOUR responsibility to keep track of the dates and make sure you pick up your items for a $5 pickup fee EACH before the 60 day mark. However, when I kept asking, her answers kept changing so don't quote me on this. It is simply the best interpretation I could develop. Clearly this place is based on the idea of subjectivity and they don't actually have any rules. I wouldn't trust them. I'd rather sell online or donate to women in need. read more

I found the perfect pairing of black trousers! And a beautiful fidget ring. Will definitely be back.

I was honestly shocked to see such a low star rating on this business, as it historically has been a great place to sell and purchase from. I now know why it has such a bad rating... The employees are miserable to speak with. It's almost comical how terrible they are to their customers. I've not only experienced it myself, but also watched other customers get frustrated, turned off by unfriendly workers and walk out. Staff is not helpful and are misleading in general. Overall a shady weird experience. They didn't give me all of my receipts for items they took from my bag to resell when I dropped them off. I also had to go back inside for 2 items that were not placed with the others not taken in and had them on a rack vs with my other items. Very weird and uncomfortable almost there now and I'll never go back. I would recommend Vintage by Misty or Poor Little Rich Girl if you're looking for a similar store, as they offer a better selection, customer/seller and general experience. Also they charge you $5 to pick up items not sold and I was instructed to "go find them" vs telling me where my items were located in the store. Unreal. read more

Conflicted... what I will say is when it was at its previous location on 20th St. it had a lot more options. I don't know what that's about but I do actually like that. It's at the Biltmore more. I'm writing this conflicted review because I'm not gonna lie I find some really cool finds here, some of my favorite pieces to wear so I love going in here every couple of weeks. However, one of the employees, a girl, thin build curly hair, light skinned. I don't know her name. She is not very friendly, kind of snippy and rude, she could learn a singer two about what good customer services The man who was in there with her was kind and friendly no complaints about him . The first thing she did when I came into the store seven minutes before close she didn't greet me. She just told me the store was closing when I had just told the man that I knew they closed in a few moments and he was very kind. I told her I knew they were closing , and then she proceeded to say in a empty store clearly only I could hear her that she will be locking the door in one minute and closing down the registers before 7 o'clock, which is their official closing time Then when I proceeded to ask a question about how often they get new stuff, she was very short and snippy again with me. I do not recommend engaging with this woman. She is not very friendly and has zero customer service skills, but like I said the options at this store and the great selection of clothes is wonderful. Just so everyone sees this this was on the date June 5, 2025 read more

I purchased a nice pair of Prada boots and on the first day I wore them they felt a part... the bottom of the boot cracked and fell a part and I started to leave pieces everywhere. I was super embraced we were out at a dinner event for Christmas. I do not recommend purchasing anything there. read more

Merchandised horribly , who has time to look through every rack to find my size. Merchandise by size and within size color . The prices are too high and you can find most of these items on Poshmark or eBay. read more

This place is a rip off! The staff are rude and condescending. The items are over priced for their condition! And don't think of selling anything on consignment because they offer you Pennie's for your item to sell for hundreds $600 retail priced shoes for sell at $125 but look like the family dog used as his chew toy! I wouldn't even sell my old Gucci bag here!!!! Wasted trip! read more

Terrible customer service. I will never come back to this store. Not a single person that worked there said hello to me. The store was not busy and there was no excuse for this. read more

DO NOT SELL OR SHOP HERE!!!!!!!!!!!!!!!!!! THE WORST&MOST SHADY CONSIGNMENT STORE IVE EVER SOLD TO/SHOPPED AT!!!!!!! They offered me $9 for a pair of $800 Manolo Blahnik heels that had been worn once, in great shape. They rip off sellers even more than the average shady upscale consignment store, they tell you you'll get a certain price&then change it when you pick up&everything for sale is so overpriced it's a joke, don't waste your time or money! read more

DO NOT GO HERE!!!! Horrible rude lady working, if the clothes you donate don't sell they get rid of them. These people are GREEEDY! You're better off donating. read more

I went to this place recently, regardless of bad reviews I wanted to see for myself, everyone is so right there was a man standing at the counter, and I spoke to him, said hello he looked at me and said nothing WTF. And everything in the store look like they had bought it at Goodwill for resale that's pitiful. read more

I was told I would be paid $45.00 each for 6 pairs of shoes that cost 325.00 new. When I went in to collect my money I was told they had a "flash sale" where all items in the store were marked down in price. I only received 15.00 each! Read the fine print or it could happen to you also. read more

I came in to the store and it was very clean and organized. My 2 star is for the poor customer service. There were two employees working that evening and never acknowledged me. They were gossiping the entire time. I learned about the dates they had and how badly it went. Management, please train staff to be cordial and professional. read more

This is a horrible business. I left at the store as consignment a few items including Ives Saint Laurent, Jimmie CHOO and Manolo Blanick shoes I wore twice. Signed a contract for 60 days. They called me 10 days later on a Saturday after 4 pm and told me if I didn't pick up my items they were going to donate them. The contract says 60 days! So I had to cancel my plans and they charged me to pick up my own stuff, which I wouldn't mind if the 60 days contract was up but wasn't. Not only that they lost the boxes for my shoes and returned them in a bag. The box shows where I bought them, how much I paid for them and authenticity. They are a ripped off read more

So many terrible reviews! My experience? Top class. I do not know all the staff by name but Cornell, Janelle, Zachary always greet me with a big smile and welcome me warmly...."Gary, what do you have for us this week?" (As I go through my recently passed wife's designer clothing.). They have sold just about everything I have taken them at good prices considering they charge 55%. Unusual example - I was about to put a pair of Chanel suspenders out at my yard sale for $25 when I decided I better show them to Cornell. They sold them for $1600! I am not out to earn a living off the sales but to empty my wife's 3 walk-in closets! They are tremendously helpful. Very respectful; very warm and friendly. They ARE very particular because their clientele is very particular. They "protect" their business and their customers, both buyer and seller. Thank you, Ann......you have a great consignment operation and a great staff.......grw read more

Randomly stopped here since I had to charge my car on the way back to Tucson. What a find! Lots of cute designer clothes with good prices. I was just coming from Last Chance and had been disappointed. This store lifted my spirits up (we won't talk about my wallets spirits- but hey, I came to shop and mission accomplished). I'm honestly skipping Last Chance and just coming here this time. Keep up the good selections! read more

Good, but not clear on how to send items. They talk about a mailing kit, yet they never send mail ing kit- not by email or physical .

Ordered a Michael Kors watch online from the San Diego store, described in "5 star condition." Small problem, it didn't work. Apparent probable battery failure. I have changed literally dozens of watch batteries over the years, but this one was so difficult we took it back to the Camelback store in Phoenix. "Sorry, all sales are final," even if the customer expected it to actually work. Told to take it to the jewelry store, they couldn't do that. I then asked Cece or Bebe or whatever her name was, what would happen if I brought in a watch for consignment that did not work? She said that they would sell it, with the admonition to the customer that they would need to take it to a jeweler to get it fixed. I then asked why the San Diego store apparently had a different policy than the Arizona stores. I think we were BS'ed. After going to MSC and Well Suited for over 20 years, both buying and selling, this is what they think of customer goodwill, all over a $2 watch battery. Have a nice life, Ann. read more

the reviews are correct. rude and condescending staff. every single one of them. most of the timde they do not take items that clearly fit their criteria, but they are selling items that are poor quality and not name brand. read more

My sister's closet Biltmore. Be wear of fake Alexander McQueen grey purse with fake serial number. I thought what a great deal $345 on sale with 2 mark downs. I got to a high end store to show my friend she researches the serial number it's fake. I said you are kidding me. I bought a Christian Dior purse 20 years ago fake $350. What's up sisters? You sell fake! Then the manager at Biltmore said I will return it this one time really I would hope so. I go to the store I was nice. I was upset and returned a Burberry as well $150 older style so $562 took 3-7 days to go back on my debit card. Then the manager tells the intake person. Give back my purse I was going to consign. Really after I have been a loyal customer for over 20 yrs I get treated like this. Well my sisters I don't need your fake purses, drama mis treatment and I am a therapist so maybe look into your business and purses make sure they are real and hire people who are professional. I will not be returning. I paid $5.00 a purse to get mine back at Pima location and had my mom pick up my money. I am so disappointed and disgusted no more my sisters closet your don't deserve my loyal customer service and support plus you donate to the Az humane society that's false you make them pay for your clothes. Your fake sisters and I don't do fake animals or purses. Please don't ever contact me bc I don't need your fake anything. Life is short and I have more designer purses to but from stores who are honest! read more