He is a watch magician, I brought in a 70 year old watch that was very frozen and performed a…read moremiracle

I agreed to allow him to service a Seiko automatic diver. I told him that I had sent the to ger an…read moreestimate and was told I needed a new movement. He told me he could fix it. After I paid him nearly $200 when I picked it up, the watch wasn't fixed. I took it back a second time and he couldn't fix it. I eventually sent the watch back to Seiko and they replaced it. I was also suckered into allowing him work on a Longines quartz. Oh, I can fix it. The ran for about five months. He didn't fix it. I would never go back to him.

He said it would take six months. He kept my 100 year old clock for over a year, finally worked on…read moreit, and then said he couldn't get it to run. Very disappointing.

Had my grandmothers clocks for almost TWO years. Every time we called he said they would be done,…read morehe'd get to it, even sounded surprised that he still had them. Picked them up and not only gave us an excuse that he couldn't find a parts but they weren't even touched! So disappointed that we wasted so much time and trust.

I knew Ms. Tamara since Finks was at Mc Arthur Mall. And now Finks is in a better location at…read moreHilltop. The store is new, clean and very classy as if you walked into a 5 star hotel. The staff are nice and will welcome you with smiling faces. So, finally after a little over two years the Rolex watch I ordered arrived. I was so excited I couldn't wait for tomorrow. Then tomorrow came and Ms. Tamara showed me the watch. It's so beautiful I was speechless. It's a Datejust 41 Blue Roman Dial with Jubilee Bracelet. What more can you ask for? However, this purchase "may" have a part 2. I fell in love with the same datejust watch with diamonds. Hopefully I get another call in less two years. In my opinion Finks is the best of the Beach. After several visits over the past few years I highly recommend them for not only purchases, but for servicing Rolex watches.

I walked into the store at Hilltop and was approached by a rotund, middle-aged woman with black…read morehair who asked if she could help me. Her attitude was aloof and condescending. I was reminded of Julia Roberts' treatment by stuck-up sales associates in the movie 'Pretty Woman'. I told the large, black-haired woman I had a pocket watch that I wanted someone to look at for potential repairs. She stated they (Fink's) don't work on anything that wasn't purchased at their store. I found that to be a ridiculous policy but took her at her word. I told her that last time I was in Fink's, a young lady associate had been more than helpful getting the jeweler to remove the back from this very watch. (I wasn't sure how to remove it and didn't want to damage the time piece.) She went on to say "they (the Fink's jeweler who opened my watch back) shouldn't have touched it". I assured this portly, black-haired lady I would not be 'bothering' Fink's again and left the store. On the previous occasion I remembered thinking I was lucky to have such a knowledgeable and gracious jeweler in my neighborhood. But after the older, larger woman treated me like I wasn't good enough to be in the store, I made a vow never to go back to Fink's for anything! There are simply too many other jewelers around who are willing to be kind and polite while I spend my money with them. I have read a number of other 'single-star reviews' on this site and notice a consistent theme: Fink's seems to have a significant problem. They are apparently content to have potential customers run away by some members of their staff who lack common decency and a basic knowledge of customer relations. I will be sure to share my experience with everyone I know who is looking to purchase jewelry or have their jewelry repaired. By-the-way, it occurs to me that a jeweler who can employ a full-time repair person who works 'exclusively on items purchased at their own store', must be selling sub-standard jewelry in the first place. A fulltime employee's salary would inherently require a lot of jewelry needing repairs. Thank you (Fink's) for demonstrating how NOT to treat customers. You never know who's walking into your store - or who's walking out. My money will be plenty green-enough for another local jeweler in the future.

This spot has been here forever. I grew up getting my jewelry fixed here…read more So when I was traveling back to Va beach from Las Vegas last week to visit, a chain my grandparents gave me from Greece happened to have the clasp break. I took it to another place that was down the street from where I was staying (Jewelry Plus on general booth behind the new Bojangles being built) and the guy was kind enough to tell me it was the spring in the clasp, but when I asked him about having it fixed quickly, he told me he was 2 weeks behind on everything. When I said, okay, who do you recommend? He went off on a tangent about how he was the best and everyone brings everything to him, even other jewelers. And since he's backed up, everyone is..... I said okay. Left and then asked my friend to run me over to Choi's. Walked in, explained what I needed and how I would pay whatever to get it fixed, I didn't need a new spring, I just wanted it fixed The kid at the counter was super helpful. Looked at my chain. Mentioned how it was 14k. Then showed me 14k clasps, as well as 10k clasps if I wanted a cheaper option. Told him I wanted the 14k one, and the kind old man stopped what he was doing, and replaced the clasp in 15 minutes. They've been there for me for at least 30 years. They've been at Lynnhaven as long as I can remember riding a bike there. This is the best non-flashy very experienced jewelry store that everyone should bring their stuff to. Not like these other guys who think highly of themselves but don't have customer service skills.

Went in to get a new battery for one watch and a fix on the part of the watch that connects the…read moreband... total $20 and it took 15mins. Incredible. I live in Norfolk so its a 30min drive and totally worth it. Will be going there to get a couple more watches fixed up in the near future. We need to keep these places alive.

Got my engagement ring resized in 4 hours!! :D They were…read moreable to size my ring down from an 8 to a 5.5 and have it back to me in four hours! I'm so grateful, my ring fits perfectly and I couldn't be happier! Everyone there was really pleasant to work with, shoutout to Jill for her patience with answering all of my questions about the whole sizing process.

Sold some gold today and the wonderful folks at Segal & Co were very accommodating and gave me the…read morebest and most fair prices. If you have gold to sell, come here!

According to Ronnie "Lab Created Diamonds have no (Zero/$0) Value!!!…read more "Nathan's Friendly Loaner" offered me "gold price" for a 4.57 Certified Diamond Engagement Ring either a transferable lifetime care plan I was including and a certificate of authenticity included valued at $16,999 new in Canada where it was purchased. I asked for $5000 & they would not even give me a counter offer saying it would be so low I would be insulted. DO NOT TRY AND SELL ANY LAB CREATED DIAMONDS HERE!!! They say the buy them over the phone but don't tell you at "gold prices" I understand pawn shops have to make a profit but I am not going to GIVE you a free four and a half carat diamond. Be nice if before I spent $67 one way Lyft someone told me they accept lab made diamonds...but at ZERO value

I came in here looking for a gift. The selection was good, but prices were a little high for what…read moreyou're getting. I do understand that gold is at an all time high, but some of the pricing was crazy. Customer service was great and the man helping us was very kind!

I went in for a watch repair and John gave me a fair and honest assessment, which is much…read moreappreciated. Prices seem fair and staff very helpful. Would definitely recommend.

I had this place fix two pieces of jewelry - my antique engagement ring and a super thin linked…read moregold chain. To reset the diamond on my 1930s engagement rings isn't a job for everyone - the man who did the ring clearly knew his jewelry and I felt comfortable with him fixing the ring. To reset the diamond cost $25. The diamond was reset on the spot. The gold necklace/chain needed to be relinked and this had to be kept for a few weeks. To fix the small chain it cost $15. The links were extremely small so I was super impressed that they were even able to fix it. The customer service here is great - whether you're on the phone with them or face to face. The only reason this place doesn't get 5 stars is because my chain was kept a week longer than promised. In the future I will be fixing all of my jewelry here.

This guy is tops! Gilbert's semi-retired and tries to balance work and golf, so his hours are…read moresparse, but he will take care good care of you and really know his stuff. Just like the other reviewer, he charged me $10 for a same day battery replacement. I had to wait weeks for the priviledge to pay a jewler in the mall $60 to replace the battery in the same Tissot. I only did that to keep the warranty intact. If you don't have a warranty to worry about you shouldn't think twice about going to Gilbert!

It's tucked inside a pawn shop but don't be fooled...very honest man. Went in to have my watch…read morebattery replaced. He quoted me $15 and was done in 5 min and charged me $10! Very honest and clean. I'll be back! Go nowhere else but here!

I discovered this business when I had a very unique marquis shaped sapphire, and diamond ring where…read morethe gold prongs were so worn it was barely holding the stones. This ring is very sentimental to me as it is the only piece of fine jewelry I've ever bought myself 38 years ago. He repaired it beautifully! Today, I went to have the ring inspected and cleaned--all is still good. But I had another dilemma. I have an old radio shack frame from about 30 years ago that my son sent me a beautiful message from when he was 2 and the batteries finally died-- yes 30 years! But the problem was this old frame. I couldn't get the batteries out. I tried everything googled, ChatGPT magnets--everything. Nothing would get those stupid batteries out!! You took care of it in seconds and brought back all my favorite memory. Thank you so much for restoring my precious gift!!

Super excited as they were able to quote me for a necklace repair & will hopefully have it ready in…read morejust a few hours! Super excited to get this necklace back! The gentleman was very kind & professional.

I searched Yelp for a place to replace watch batteries and Jewelry Plus came up high on the list…read more The status is DESERVED! I brought in three watches, including a Movado, and they replaced all three in just a couple of minutes with pleasant explanation and discussion of that process as well as other jewelry opportunities! I'll be back soon!

Quickly repaired my watch as a walk in ($15/battery). I had tried to repair it myself so he had to…read morereassemble it too. Thank you