I am writing to formally request that your dealership accept responsibility for the most recent…read morerepair required on my truck and reimburse me for the $95 towing charge. Based on the condition in which my truck was previously returned to me, the repeated discovery of missing and improperly secured fasteners, and the circumstances surrounding this latest failure, I believe this damage is directly related to work previously performed by your service department. History of the Repair I originally brought my truck to your dealership for warranty service because your location was the closest authorized Ram service department. My complaint was a rattle/grinding noise. I was initially told that the truck needed a flex plate and torque converter and was assigned a service advisor named Christen. Initially, Christen provided updates every few weeks. Over time, however, communication became increasingly difficult. Your dealership ultimately kept my truck for approximately six months, while additional problems and repairs continued to be identified. At one point, Christen told me that the truck needed a new engine but that Ram would not cover it, essentially telling me that I would have to accept the outcome. There was also approximately a two-month period during which I could barely get any communication from Christen. I was not calling excessively or demanding daily updates. I simply expected a reasonable update every few weeks, even if there had been no progress. After approximately six months, and after I began calling regularly trying to get information, I was finally told that I could pick up my truck. What I found after getting it home was unacceptable. The truck had: - A coolant leak; - A turbocharger connection/clamp that had not been properly reinstalled; - Numerous oil-pan bolts missing; - Loose or missing fasteners around the fan shroud; and - The same rattle for which I had originally brought the truck to your dealership. I had to return the truck to your dealership twice because I continued discovering problems with the work that had been performed. During those subsequent visits, I was told that Christen had been terminated following similar complaints and that the dealership would "make it right" because of my experience. On my last visit regarding the turbo connection that had been left improperly installed, I also asked about the continuing rattle. I was told words to the effect of, "Yeah, those trucks do that. They will probably come out with a recall eventually." I immediately drove the truck to the Ram dealership in Walla Walla. Their response was very different. They told me that the noise was not normal, identified the area around the motor mount as the source, and offered to schedule the truck for further diagnosis. When I later inspected the area myself, I discovered a rock lodged between the motor mount and the frame. I removed the rock, and the rattle disappeared completely. In other words, my truck spent approximately six months at your dealership, underwent extensive repair work, and was returned to me with multiple loose or missing fasteners, an improperly connected turbocharger, a coolant leak, and the original complaint unresolved. Current Brake-System Failure That history is particularly important because of what has now happened. While I was recently in Hermiston, my truck suffered a serious brake-system failure with my wife and three-year-old child in the vehicle. When I inspected the truck, I discovered that the brake master-cylinder/booster assembly was no longer properly secured. The upper mounting stud/bolt was broken, while the lower mounting point was missing its retaining nut. I contacted my mechanic and described what I found. I was advised that an improperly installed or insufficiently torqued mounting nut could loosen over time, allowing movement in the assembly and placing excessive stress on the remaining mounting point until it failed. I understand that a complete technical determination may require inspection. However, this failure is extremely concerning given the documented pattern I experienced immediately after your dealership's work: missing bolts, missing nuts, loose fasteners, and components that had not been properly reinstalled. This is not an isolated cosmetic issue. It involved my braking system and created a potentially catastrophic safety hazard for me and my family. I am now being told that the master cylinder and/or related components require replacement. Formal Demand I am requesting that your dealership: 1. Pay the full reasonable cost necessary to repair the brake/master-cylinder mounting failure and any resulting damage; 2. Reimburse my $95 towing expense; 3. Confirm in writing that these costs will be covered; and 4. Preserve any parts removed from the vehicle, including the master cylinder, booster or mounting assembly, broken stud(s), nuts, bolts, brackets, and related hardware, so that they may be independently inspected if

Overall, best car buying experience! I will definitely purchase again. Paul the sales manager is…read moreamazing honest, upfront, and made the deal worth the drive. I drove 200 miles and everything was exactly as described. Chuck, the salesman was knowledgeable, friendly, and professional all around A+ experience.

I'm from the South Oregon coast. Me and my jeep arrived this location via towing service. My…read moreinsurance company recommended this shop which was busy Todd told me they couldn't get to it for 3 months! He offered a ride (no place to rent a car in Pendleton and no public transportation anywhere else!) to Hermiston and offered to send my personal belongings home to me once it was determined my vehicle was to be totaled and then stored (there was too much to send) until I was able to pick up. Now what could be better than that? I overhead him on the phone to others. Very gracious to all even though he was short handed and exceedingly busy.

LITERALLY WENT THE EXTRA MILE!!!!!! COME HERE IF YOU NEED CAR HELP IN PENDLETON!!…read more Sometimes life is really crappy.........like when you're moving across the entire country and your car drops its transmission when you're in the middle of the mountains on a Friday at 4PM. Kohler is the ONLY place we found that was open on the weekends for repairs! That is a statement that should be all on it's own. We also got a very fair price and knowledgeable advice from Jeff there. (We called about 5 other places in the area and back in Portland and they were all crazy expensive...people knew we were in a bind). Jeff offered to get a lightly used transmission from Pendleton and install it to avoid spending $$$$$$ on a brand new one. Further, we were able to find one on our own and have it shipped to Jeff and he offered to install that one just the same. We were basically up shit creek without a paddle....they could have taken crazy advantage of us and chose to go the fair and honest route---hard to find these days, especially among mechanics. We had to keep moving on our roadtrip to start jobs, etc so they drove all of us to the airport Hertz even--really went the extra mile. With all the back and forth, they probably spent many hours on the phone with us going through all the details and pricing, etc They test drove it for over 200 miles upon our request before we arrived to pick it up, just to make sure it was running properly w/ the used transmission. Thank you Jeff and your whole team---we couldn't thank you enough for all you did. --Mark & Laura

We broke down heading up the hill past Pendleton, after making it up half the hill our car started…read moreoverheating, we called the shope after getting back down the hill. He said there was no chance of us getting in that night. So we had to stay a night to wait for them to open in the morning. We made our way to the shop in the morning to have a gentleman named Jeff look at the car. Pops the hood looks in the radiator and then explains how if the radiator is empty it can't cool the car, simple right? He fills the radiator with our coolant and 2 gallons of water to send us on our way. We make it to the exact same spot as we did the day before only to overheat again. Glad he charged us to fix nothing.

Had one small hiccup with a couple of the ordered parts not being correct but they worked with the…read moreinsurance company to get the correct parts ordered. Even with the delay, they got my car done 2 weeks before the shop I was gonna go with would've been able to start. End of the day the car looks great and they even stayed late to get my car completed a day early and looking better than before thay deer jumped out in front of me. Excellent service and im very happy.

We took a farm pickup into get detailed. Sixto worked on the interior and did a fantastic job. The…read moreinterior looked like a new pickup. We will be bringing more vehicles to him.

My husband took his new to him used pick up to Sixto to see if he would be able to buff out the…read moremany scratches on the finish. Sixto had the truck for about 5 hours. He did an absolute amazing job! The finish on the pick up looks fabulous! Sixto and Lucy do fantastic work and really care about their customers. Definitely look them up if you need any detail work done. I know we will be back.

Our company was working a wildland fire in the area and had some tire issues and these guys took…read morecare of us quickly, thoroughly, and above and beyond your run of the mill big box tire places. They were courteous and professional, allowing us to get back to our job super quick and with confidence. We could not recommend them more. If you live in Pendleton or are just passing through, this is the tire place to go to!

I requested some side steps for my 2024 Runner. Quality: I'm…read morereally pleased with the side steps to the runner. They're sturdy, nicely finished and overall I'm just really happy with their look. Value: I believe with installation and item they were roughly $722. Dropped off about 8:30AM and I'm pretty sure they were done within a few hours, so not a long wait time. I'd recommend.

Can't say enough good things about this detailing service. First of all they come to you, which in…read moreitself is so convenient. Plus they're not backed up for weeks on end like some other detailing places in town. They will come out for an estimate, ask you what you want done, & then schedule an appointment that is good for you. Appointment was attended to on time & this guy works very diligently to clean your vehicle. Our car hadn't ever had a proper cleaning, so Cesar definiteoy had his work cut out for him. By the time he was done with it, the interior looked better than when we drove it off the lot. So shiny! We chose just to do an interior clean, but if the exterior wash is anything like the interior detail, you won't be disappointed.

I went through I I was bad I got a 2020 Toyata corella and the the brush they used to scrub the car…read moreleft big scratches in my car don't recommend going there tell they get that fixed I pay for the best wash snd gave them a good tip and still didn't come out good the other car wash is better

12:00 PM appointment for window tinting ion my Tacoma. Got my car in soon after I got there, took…read moreabout 30 minutes and out the door, they offered ceramic tin ceramic tinting which was a welcome surprise. Great customer service, great product, great execution, plus conveniently, and easily made appointment online after hours.

I have had them tint multiple vehicles of mine and very happy with them every time. They stand by…read morethere warranty. Bought a stereo for my son there for Christmas. They installed it and did a great job.