Our serpentine belt broke between Hermiston and Stanfield. I couldn't fix it, I got belt delivered…read morefrom Napa in Hermiston and called Krome with the great recommendation from a guy who stopped to see if we were ok We had made it to the Pilot station, after I called and talked to Bryann he sent us three young men who did a great job fixing the problem and had us on our way in a little over an hour. Gracias the the three Amigos !! They were very good natured and professional.

Paid for a tractor and trailer wash 9.27.2024 added wax and engine wash…read more Watched them wash 2 other tractor and trailers. Looked great. Then i went in and got the absolutely worst wash I' ve seen. 1 stack and breather doesnt even looked like it was touched. Back of sleeper is hit and miss. Missed spots all over the sleeper. After seeing the pictures no one in our company will ever go there, little did they know all our drivers were looking for a better wash than across the street. Neither are worth going too.

We came all the way from Montana and our car started leaking oil we called quickly lube and they…read morewere able to help us replace the bad oil drain plug with a new one for free.

Waiting to long. Taking vehicles that arrived after me in first. Been here for 20 minutes not got…read morein yet. Rude employees. BS place today.

Let's just say I went through a lot at another dealership. Called Rogers Toyota and had Chris…read morehelping me out, immediately got back to me less then 5min made a deal and honored it unlike the last dealership. Made everything smooth taught me a lot about the new Tundra I picked up. Just overall amazing experience with everyone at this dealership especially Chris he's the goat!

They have never disappointed me when I go there. They listen if I have any problems and take care…read moreof it. Nick helped us with a problem from another Toyota dealership that wasn't any help. Hermiston Toyota always goes up and beyond in customer service

#1 Friendly #2 Efficient/quick…read more#3 Quality work I needed the headlights cleaned on my 17 year old van as they had gotten quite cloudy over the years and it was hard to see at night. Custom Collision polished them up, just in time for all the rainy, dark winter driving! Super helpful!

This shop was the go to repair shop for state farm insurance company. This was not my insurance as…read morethe person repsponible for the damage gave me all his information and I was able to get the work done. This shop scheduled me and was great in getting the work done. The vehicle is only a year old and I was concerned about the work. I was told that it would look just like new. Well kudos to them and yeah it looks just like new. I was totally satisfied and will go there again if I ever need work done in future.

We took a farm pickup into get detailed. Sixto worked on the interior and did a fantastic job. The…read moreinterior looked like a new pickup. We will be bringing more vehicles to him.

My husband took his new to him used pick up to Sixto to see if he would be able to buff out the…read moremany scratches on the finish. Sixto had the truck for about 5 hours. He did an absolute amazing job! The finish on the pick up looks fabulous! Sixto and Lucy do fantastic work and really care about their customers. Definitely look them up if you need any detail work done. I know we will be back.

12:00 PM appointment for window tinting ion my Tacoma. Got my car in soon after I got there, took…read moreabout 30 minutes and out the door, they offered ceramic tin ceramic tinting which was a welcome surprise. Great customer service, great product, great execution, plus conveniently, and easily made appointment online after hours.

I have had them tint multiple vehicles of mine and very happy with them every time. They stand by…read morethere warranty. Bought a stereo for my son there for Christmas. They installed it and did a great job.

I am writing to formally request that your dealership accept responsibility for the most recent…read morerepair required on my truck and reimburse me for the $95 towing charge. Based on the condition in which my truck was previously returned to me, the repeated discovery of missing and improperly secured fasteners, and the circumstances surrounding this latest failure, I believe this damage is directly related to work previously performed by your service department. History of the Repair I originally brought my truck to your dealership for warranty service because your location was the closest authorized Ram service department. My complaint was a rattle/grinding noise. I was initially told that the truck needed a flex plate and torque converter and was assigned a service advisor named Christen. Initially, Christen provided updates every few weeks. Over time, however, communication became increasingly difficult. Your dealership ultimately kept my truck for approximately six months, while additional problems and repairs continued to be identified. At one point, Christen told me that the truck needed a new engine but that Ram would not cover it, essentially telling me that I would have to accept the outcome. There was also approximately a two-month period during which I could barely get any communication from Christen. I was not calling excessively or demanding daily updates. I simply expected a reasonable update every few weeks, even if there had been no progress. After approximately six months, and after I began calling regularly trying to get information, I was finally told that I could pick up my truck. What I found after getting it home was unacceptable. The truck had: - A coolant leak; - A turbocharger connection/clamp that had not been properly reinstalled; - Numerous oil-pan bolts missing; - Loose or missing fasteners around the fan shroud; and - The same rattle for which I had originally brought the truck to your dealership. I had to return the truck to your dealership twice because I continued discovering problems with the work that had been performed. During those subsequent visits, I was told that Christen had been terminated following similar complaints and that the dealership would "make it right" because of my experience. On my last visit regarding the turbo connection that had been left improperly installed, I also asked about the continuing rattle. I was told words to the effect of, "Yeah, those trucks do that. They will probably come out with a recall eventually." I immediately drove the truck to the Ram dealership in Walla Walla. Their response was very different. They told me that the noise was not normal, identified the area around the motor mount as the source, and offered to schedule the truck for further diagnosis. When I later inspected the area myself, I discovered a rock lodged between the motor mount and the frame. I removed the rock, and the rattle disappeared completely. In other words, my truck spent approximately six months at your dealership, underwent extensive repair work, and was returned to me with multiple loose or missing fasteners, an improperly connected turbocharger, a coolant leak, and the original complaint unresolved. Current Brake-System Failure That history is particularly important because of what has now happened. While I was recently in Hermiston, my truck suffered a serious brake-system failure with my wife and three-year-old child in the vehicle. When I inspected the truck, I discovered that the brake master-cylinder/booster assembly was no longer properly secured. The upper mounting stud/bolt was broken, while the lower mounting point was missing its retaining nut. I contacted my mechanic and described what I found. I was advised that an improperly installed or insufficiently torqued mounting nut could loosen over time, allowing movement in the assembly and placing excessive stress on the remaining mounting point until it failed. I understand that a complete technical determination may require inspection. However, this failure is extremely concerning given the documented pattern I experienced immediately after your dealership's work: missing bolts, missing nuts, loose fasteners, and components that had not been properly reinstalled. This is not an isolated cosmetic issue. It involved my braking system and created a potentially catastrophic safety hazard for me and my family. I am now being told that the master cylinder and/or related components require replacement. Formal Demand I am requesting that your dealership: 1. Pay the full reasonable cost necessary to repair the brake/master-cylinder mounting failure and any resulting damage; 2. Reimburse my $95 towing expense; 3. Confirm in writing that these costs will be covered; and 4. Preserve any parts removed from the vehicle, including the master cylinder, booster or mounting assembly, broken stud(s), nuts, bolts, brackets, and related hardware, so that they may be independently inspected if

Overall, best car buying experience! I will definitely purchase again. Paul the sales manager is…read moreamazing honest, upfront, and made the deal worth the drive. I drove 200 miles and everything was exactly as described. Chuck, the salesman was knowledgeable, friendly, and professional all around A+ experience.

Honestly we find few mechanics as straightforward and honest. He is easy to talk with & takes the…read moretime to explain the issues to my husband and I. The price is fair & reasonable. Glad to see them here in Hermiston!

Cody is amazing, friendly and personable. He is helping us diagnose a vehicle we just bought from a…read morelocal dealer. He is honest which I respect. Highly recommend.