Had one small hiccup with a couple of the ordered parts not being correct but they worked with the…read moreinsurance company to get the correct parts ordered. Even with the delay, they got my car done 2 weeks before the shop I was gonna go with would've been able to start. End of the day the car looks great and they even stayed late to get my car completed a day early and looking better than before thay deer jumped out in front of me. Excellent service and im very happy.

I took my truck in to have cooling system flushed and new motorcraft antifreeze(provided by me)…read moreput in. I was hesitant to allow them to do the work after finding out that they use tap water instead of distilled or better yet de-ionized water(automobile industry recommended). The problem with tap water is it will induce corrosion throughout the entire engine cooling system. I wasted $200 bucks between labor and antifreeze. I will now go to Tri-cities to a business that will drain/flush and replace antifreeze with distilled water(2 weeks after Autokool did their inferior work) another couple hundred bucks but peace of mind. Also the person that was bothered to get away from his newspaper to work on my truck, used a worm screw clamp where the reusable clamp that applies equal pressure to the hose had been(charged me for the inferior clamp he put on) either he's not smart enough to remove the new style clamps and reuse or? Anyway he completed his hack job in about 40 minutes and got right back to his newspaper. Must of been a good article because he couldn't be unconvinced to discuss the work he performed. Long story short: I WON'T GO BACK auto-UN-kool!

These guys did good work for me. I was on the road from Portland when my radiator sprung a leak…read more After I got towed to this place, they fixed me up with a new radiator near the end of the day and got me back on the road in about an hour. While I was waiting, I had a great conversation with the owner about the town and everything. He was obviously super-connected to everything going on there. Oh, and he recommended the Farmer's Kitchen to me, which was AMAZING!

I am writing to formally request that your dealership accept responsibility for the most recent…read morerepair required on my truck and reimburse me for the $95 towing charge. Based on the condition in which my truck was previously returned to me, the repeated discovery of missing and improperly secured fasteners, and the circumstances surrounding this latest failure, I believe this damage is directly related to work previously performed by your service department. History of the Repair I originally brought my truck to your dealership for warranty service because your location was the closest authorized Ram service department. My complaint was a rattle/grinding noise. I was initially told that the truck needed a flex plate and torque converter and was assigned a service advisor named Christen. Initially, Christen provided updates every few weeks. Over time, however, communication became increasingly difficult. Your dealership ultimately kept my truck for approximately six months, while additional problems and repairs continued to be identified. At one point, Christen told me that the truck needed a new engine but that Ram would not cover it, essentially telling me that I would have to accept the outcome. There was also approximately a two-month period during which I could barely get any communication from Christen. I was not calling excessively or demanding daily updates. I simply expected a reasonable update every few weeks, even if there had been no progress. After approximately six months, and after I began calling regularly trying to get information, I was finally told that I could pick up my truck. What I found after getting it home was unacceptable. The truck had: - A coolant leak; - A turbocharger connection/clamp that had not been properly reinstalled; - Numerous oil-pan bolts missing; - Loose or missing fasteners around the fan shroud; and - The same rattle for which I had originally brought the truck to your dealership. I had to return the truck to your dealership twice because I continued discovering problems with the work that had been performed. During those subsequent visits, I was told that Christen had been terminated following similar complaints and that the dealership would "make it right" because of my experience. On my last visit regarding the turbo connection that had been left improperly installed, I also asked about the continuing rattle. I was told words to the effect of, "Yeah, those trucks do that. They will probably come out with a recall eventually." I immediately drove the truck to the Ram dealership in Walla Walla. Their response was very different. They told me that the noise was not normal, identified the area around the motor mount as the source, and offered to schedule the truck for further diagnosis. When I later inspected the area myself, I discovered a rock lodged between the motor mount and the frame. I removed the rock, and the rattle disappeared completely. In other words, my truck spent approximately six months at your dealership, underwent extensive repair work, and was returned to me with multiple loose or missing fasteners, an improperly connected turbocharger, a coolant leak, and the original complaint unresolved. Current Brake-System Failure That history is particularly important because of what has now happened. While I was recently in Hermiston, my truck suffered a serious brake-system failure with my wife and three-year-old child in the vehicle. When I inspected the truck, I discovered that the brake master-cylinder/booster assembly was no longer properly secured. The upper mounting stud/bolt was broken, while the lower mounting point was missing its retaining nut. I contacted my mechanic and described what I found. I was advised that an improperly installed or insufficiently torqued mounting nut could loosen over time, allowing movement in the assembly and placing excessive stress on the remaining mounting point until it failed. I understand that a complete technical determination may require inspection. However, this failure is extremely concerning given the documented pattern I experienced immediately after your dealership's work: missing bolts, missing nuts, loose fasteners, and components that had not been properly reinstalled. This is not an isolated cosmetic issue. It involved my braking system and created a potentially catastrophic safety hazard for me and my family. I am now being told that the master cylinder and/or related components require replacement. Formal Demand I am requesting that your dealership: 1. Pay the full reasonable cost necessary to repair the brake/master-cylinder mounting failure and any resulting damage; 2. Reimburse my $95 towing expense; 3. Confirm in writing that these costs will be covered; and 4. Preserve any parts removed from the vehicle, including the master cylinder, booster or mounting assembly, broken stud(s), nuts, bolts, brackets, and related hardware, so that they may be independently inspected if

Overall, best car buying experience! I will definitely purchase again. Paul the sales manager is…read moreamazing honest, upfront, and made the deal worth the drive. I drove 200 miles and everything was exactly as described. Chuck, the salesman was knowledgeable, friendly, and professional all around A+ experience.

After a parking lot collision my almost new Rav 4 needed some repairs. We have used Second Chance…read morebefore and our experience was excellent so we returned. As predicted they worked their magic one more time. Not only did they do amazing repair work on my car they also worked with my insurance company and gave us a great deal. Both my husband and I highly recommend Second Chance Auto. You will not be sorry!!

Tony did an amazing job on dent removal for our Chevy truck! I would recommend him over and over to…read moreanyone who is looking to get body repair on their rigs. I am currently in the process of having him also do some body repair on my suburban. Thanks again tony!!

Let's just say I went through a lot at another dealership. Called Rogers Toyota and had Chris…read morehelping me out, immediately got back to me less then 5min made a deal and honored it unlike the last dealership. Made everything smooth taught me a lot about the new Tundra I picked up. Just overall amazing experience with everyone at this dealership especially Chris he's the goat!

They have never disappointed me when I go there. They listen if I have any problems and take care…read moreof it. Nick helped us with a problem from another Toyota dealership that wasn't any help. Hermiston Toyota always goes up and beyond in customer service

We took a farm pickup into get detailed. Sixto worked on the interior and did a fantastic job. The…read moreinterior looked like a new pickup. We will be bringing more vehicles to him.

My husband took his new to him used pick up to Sixto to see if he would be able to buff out the…read moremany scratches on the finish. Sixto had the truck for about 5 hours. He did an absolute amazing job! The finish on the pick up looks fabulous! Sixto and Lucy do fantastic work and really care about their customers. Definitely look them up if you need any detail work done. I know we will be back.

We had to find a car wash after a long drive to the area from Arizona. Our vehicle was dirty from…read moreall the bugs. The crew took good care of scrubbed down the buggy area. Very friendly staff.

Nice place, lines are a bit slow but they are a quick and fast service once they get to you.read more

#1 Friendly #2 Efficient/quick…read more#3 Quality work I needed the headlights cleaned on my 17 year old van as they had gotten quite cloudy over the years and it was hard to see at night. Custom Collision polished them up, just in time for all the rainy, dark winter driving! Super helpful!

This shop was the go to repair shop for state farm insurance company. This was not my insurance as…read morethe person repsponible for the damage gave me all his information and I was able to get the work done. This shop scheduled me and was great in getting the work done. The vehicle is only a year old and I was concerned about the work. I was told that it would look just like new. Well kudos to them and yeah it looks just like new. I was totally satisfied and will go there again if I ever need work done in future.