I would strongly recommend avoiding Bonnie and Clyde's Muffler Center if you value honesty,…read morecommunication, and professionalism.
Last week, I brought my 2018 Infiniti in to see if they could install a set of new downpipes. The staff acted as though the job was unusually complicated and referred me to the mechanic in the back. After speaking with him, I was told the work could be completed on Tuesday and that it would take approximately 2.5 hours.
I arrived right when they opened at 8:30 AM and dropped off my vehicle as instructed. Around 11:30 AM, after hearing nothing, I called to check on the status. The employee who answered informed me they hadn't even touched my car yet and claimed I was supposed to bring it directly to the mechanic in the back--a requirement that was never mentioned during my previous visit. He then assured me the mechanic had just arrived and was beginning work on my vehicle.
Then, at approximately 1:40 PM, I received a phone call saying, "Bad news, bro, he can't do it today, so you need to come pick up your car."
How does a shop take nearly six hours to determine that absolutely nothing can be done? More importantly, why schedule the job for that day in the first place if nobody was actually prepared to perform the work?
Unfortunately, the experience got even worse.
When I arrived to pick up my car, I discovered that my downpipes and hardware had been removed from the box I left them in and were sitting on the shop floor because they supposedly wanted to "make it easier" for the mechanic. If nobody touched my car, why were my parts unpackaged and lying around the shop?
After leaving, I immediately received a check engine light for a downstream O2 sensor. I cannot say with certainty what caused the issue, but it was concerning that the warning appeared immediately after my visit, especially considering that the O2 sensors are located in the same general area as the work that was supposed to be performed. Combined with the fact that I personally saw the vehicle driven onto a lift and my parts removed from their packaging, the shop's claim that nothing was touched simply did not make sense to me.
To make matters worse, I attempted to contact Daniel Cano multiple times. Six calls were made, messages were left with staff, and nobody bothered to return the call. When we finally reached him, he denied that anyone had touched the vehicle despite the circumstances raising obvious questions.
The most shocking part was when my aunt called to explain the situation. According to her, Daniel responded by saying, "You're just a girl, you don't understand cars." If true, that kind of dismissive and disrespectful attitude toward customers is completely unacceptable.
Between the poor communication, wasted time, lack of accountability, and disrespect shown throughout this entire experience, this was one of the worst experiences I have ever had with an automotive shop.
Do not trust this place with your vehicle. I will never give them another dollar, and I would not recommend them to anyone.
