This dude's a fucking cunt. First his self-recorded automated service tells me, to press 1 to be connected to a rep, then tells me, I'll be connected to Rich. Rich answers the phone and I say politely, "Hello, Rich, I'm having a bit and an issue, someone has gained remote access to my computer...." He cuts me off and says, "How did you get my name?" You, your fucking self-recorded, fake automation message for your business line, that makes it seem like you aren't the only one working there. He then says he can't help me and hangs up. Fuck this guy. read more