I unfortunately had a very disappointing experience with Pranzi for my wedding catering and tent…read morerental. The biggest issue was the lack of communication, preparation, and coordination leading up to and on our wedding day.
The event coordinator I was assigned from the beginning was pregnant and due to give birth about a month before my wedding. While I completely understand that circumstances like this happen, there should have been a proper transition plan in place. Instead, I was informed of a new coordinator only ONE WEEK before my wedding, and I did not actually speak with or meet my new coordinator, Rachel, until the day before. At that point, it was very clear that nothing had been properly communicated or transferred over.
Unfortunately, this resulted in complete chaos on our wedding day. Tables were set up in the wrong order, place cards were not placed correctly, a significant amount of our personal decorations were never put out, and the floor plan was incorrect. Rachel also completely mishandled our ceremony processional. She had the bridesmaids begin walking out while the groomsmen's song was still playing, completely throwing off the timing and flow of our ceremony entrance. This was something that should have been coordinated ahead of time, and it was incredibly disappointing to have such an important moment handled so poorly.
The lack of preparation extended to basic catering necessities as well. Pranzi did not bring trash bags or paper towels, and they did not provide steak knives for guests who were served the steak meal. These are extremely basic items that I would expect a professional catering company to have prepared and readily available for a wedding.
The coordination itself was also incredibly frustrating. Rachel took very little initiative and seemed to have very limited problem-solving skills. Multiple times, she would ask me if I wanted something handled, I would say yes, and then it simply would not get done. As the bride, I should not have had to spend my wedding day tracking down my coordinator and making sure basic tasks were being completed.
One of the most disappointing moments was after our wedding speeches, when we went to do our champagne toast and realized that the bride and groom's champagne glasses had not even been filled. Something that should have been such a simple detail was completely overlooked.
I understand that weddings are large events and that things can go wrong, but what was most disappointing was the sheer lack of preparation, communication, initiative, and problem-solving. These were not just minor details that we could overlook. We trusted Pranzi with a very important day, and unfortunately, the execution did not reflect the level of service we expected.
I reached out to the owner, Lisa, to share my experience and give Pranzi an opportunity to address what happened. Unfortunately, and not to my surprise given the lack of communication throughout this entire experience, she has not responded! If you are a bride considering hiring Pranzi for your wedding day, I strongly encourage you to proceed with caution and ask detailed questions about who will be coordinating your event, how transitions between coordinators are handled, and how you can be assured that every detail will be communicated and followed through on. Based on my experience, I would not recommend relying on Pranzi to manage the details of your wedding without extensive oversight and written confirmation.
