SAFETY HAZZARD!!! THE HEADLIGHT MOUNTS ARE BROKEN AND THEY KNEW ABOUT IT. EVEN MARKED THE ONES THAT ARE BROKEN WITH A YELLOW PEN The buying experience was simple. Fast. Not a problem at all. The customer service after the fact is absolute trash. I've literally got a stick shoved under my passenger-side headlight holding it up. I had it for about 2 months been working and found my passenger side headlight was loose. Got to investigate and found broken headlight mounts.. Not only the passenger side headlight but also the driver side headlight had broken mounts. also, the grill has a broken mount. Both headlights have one out of three mounts that are holding them in place. plus the grill that's holding them. I called and talked to a manager who said I could buy new ones and he would reimburse me. Or drive in and show them. Showed up today 12-26-2022 and the manager wouldn't even get out of his chair to talk to me. Just said we don't do that. It's not covered under warranty. I said well the other manager said he would. He barely gave me his time of day. One manager is saying he will help the other could care less. read more

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These bastards lied to my friend about getting a car they said we can put 500 down or 450 down payment but they wouldn't go any lower and if i put my name down on the paper the guy said it would give my friend a discount to get it on a down payment but once we turned our papers over, he said it won't hurt your credit score i was a lil weary with this guy but his friendliness got us and now my credit went from 524 to 0 in less than 24hrs I'm still pisssed and so is my friend and we are going to find out what's really going on with our stuff read more

So I don't know where to begin. This is for anyone looking to buy a car and in desperate need of one don't go here. Yes they may be friendly but don't go here unless your willing to wait anything from 5 to 7 hours for a car. I was up there all day Wednesday and not only did they try to pressure me into a car I didn't want but it took them three days to tell me to get a co applicant. Next the process is tidiest and they try to fit 8 people to one sales person. Let's not forget how they talk about inappropriate stuff in front of people. Than let's never forget about how when I did get a co applicant they never opened my email and it took 3 days to finally get an answer of no. DONT BUY A CAR here ever unless you want it to break down. read more

Me and my wife went to look for a suburban we filled out the online app got a call and was told we were approved but a bank then we went up there talked to a guy name David filled out more paper work waited for about three hours and still didn't hear from them if we were approved or not waited till Monday was told to hear something with in an hour still no call had to go up there for them to tell me we weren't approved worst place ever with poor effort for them to help out in any way definitely Recommend a different place read more

Steer clear of places like this! Places like this don't care what's wrong with the cars they sell as long as they crank up and have no warning lights on the dash. I should have known when the salesman was trying to force me to like the car after test driving it. He was also too damn pushy. I've only had this vehicle for a little over a month and so far there's been about close to $3K in work. From control arms needing replacing, to engine mounts, tune up, brakes and a set of brand new tires. I understand buying an As-Is vehicle as this isn't my first purchase; but I just feel as a decent business why would you even want to put your customers in situations like that? Why would you even want to place your customers in harms way by selling them a vehicle with suspension issues. I know for a fact that I won't have this vehicle long because if this is how they're doing business, I want no parts. And honestly 1 star is too generous. If I could give them zero stars I would have! read more

My friend brought a car from them and they screwed her over. Car stopped working after 5 days and smelled of fuel. Plus they don't give you the Kelly Blue Book value, instead they jack up the price to an unheard of amount. Selling a car worth maybe $1500 for $12,000. read more

lies lies lies. was told they report credit come to find out they do not. been waiting 100 day for my plates. they said dmv was closed. i called dmv said they was not closed. they will sell you a dream then walk away read more

is an update on my previous review. If i could give them a zero i would. I came in because they said they could work with my credit, i was looking at one car they couldn't get me in it so they showed me another. Ok thats normal. I have had several new cars. The wait was forever and i needed to feed my newborn. I left with a new car papers signed. I asked for a copy of documents and was they had to processes them. i thought all was good. 3 weeks later I wanted to get prepared for my first payment called the store because i had not heard from the bank, no idea where to make the payment. I was told i needed to call the bank. Ok called the bank. Bank says i need to call the store speak to finance manager. I called the store and asked for finance. They tell me He is unavailable he will call me back. I wait and wait no call back the next day i call and again, not able to get a hold of him. I am told be patient. I call the salesman i worked with and he tells me there is a paperwork error be patient. It will take a few days and be patient. At this point i still have not talk to the finance manager. A week later i call back they tell me i need to come in and sign new paperwork and get an inspection on my car. Ok i schedule an appointment, and I go in they take the keys to do the "inspection" they tell me bank has fallen through and they can not finance the car. Ok what does that mean for me they have to take the car. The finance manager didn't even speak to me on the issue it was the salesman i bought the car from and another salesman. All communication on the situation was initiated by me. they lied the entire time. They tried to tell me how they tried to help me, and talked themselves up. I am so pissed and angry at this time i have been in a car for 30 days and oh they cant finance because they lost the finance company due to carona virus. They should have communicated with me the whole time. read more

Can ZERO stars be a rating??! These are some fraudulent shady people! They put you in overpriced lemons and give you the run around when it's time to fix and return the vehicle even when the payments are current! The manager seems to never be available and the insurance agent Daisy who works there always has an excuse or reason why the dates keep changing for the repairs to be finished and the car to be returned! My daughter was hit by another vehicle which they received insurance money for, about $6000 to be exact or more! Every week it's a reason the mechanics couldn't complete the job! They initially tried to get the whole vehicle written off but insurance wouldn't allow them to! Don't come to this piece of s*it place! I will be getting in touch with corporate and looking for a lawyer! A complaint has already been filed with BBB! read more

I had a pleasant experience from beginning to end. David was transparent and friendly, he offered me a win win deal for my car and really made everything effortless. read more

DONT WASTE YOUR TIME I was pre approved online and made an appointment to go in. Started out great Tony my salesperson was great super nice unfortunately he works for a crooked company. After spending hours there rhey fianlly said we can get you approved for a car that i did not chose. I was desperate at the time so agreed I didnt mind the car it was fine. Since they had trouble getting me financed, they falsfied my information that was given to the bank. I did not make that amount or have that money that they said I put down. I put down 1500 not 1900! Anyways, sigining my paperwork work they proceeded to bighlight the information I needed to to tell the bank to ensure I didnt slip up. A month later goes by the bank finally calls me for the interview and I did I was told on July 10th. She then told me my payment was due July late and it was late. I told her I would have the money on Friday and I was told that was fine. The bank had returned my financing, and didnt approve the application for the 3rd time. This is when Eddie called me and started yelling at me that I needed to get down there(because I could just leave work and drive over an hr to get there). I told him no and he said they would come repo it and hung up. Ive called and left messages,and emails and never recieved a call back. They came to repo my car for breaking a contract. I have no contract if the bank denied my application. I will never see my $1500 again! I would never recommended this place to anyone. Dont waste your time with people that dont care. Eddie was so unprofessional and degrading, my own husband doesn't even talk to me the way he did. read more

I came in to the MY Car Store, Location at "8900 Camp Bowie W Blvd, Fort Worth, TX 76116 " to buy a new vehicle because my vehicle as getting too old and the engine was failing in it and it was time to get rid of it. So I went to the store and I immediately picked a four wheel drive 2013 GMC sierra I liked the way it looked and it had all the features that I wanted. The mileage was not too high only about 113K for a work truck was perfect I looked it over and did not see too much damage if any. The sales staff that day was great they worked with me got my financing taken care of and everything seemed great. My problems started with I drove the vehicle to Eastland; Texas the Check engine light came on. I have only driven the vehicle for 124 miles at that point. So, I try brand new Denso oxygen sensors on the vehicle and clear the light and the check engine light came back on my way to Fort Worth Texas. I am a little mad at this point. Who expects to by a vehicle and then spend more money on it. That Monday I scheduled an appointment with a shop to have a custom lift kit put on the vehicle. I dropped it off at nine am at ten am they called me and asked me to come down to the shop and look at something. When I get there, they brought to my attention that there was spray paint on this vehicle covering up rust and that it was chipping away. It was in five spots on the vehicle I could not notice it until they showed it to me. So my grief started when I contacted the sales staff of the MY CAR STORE and should them these defects and they tell me that car passed a state inspection, And that the check engine light was not on when the vehicle left the lot. I explained it is kind of funny that I only drive 124 miles and it comes on. The fiancé manager asked me rudely what would you want me to about it. I said fix the truck and he says that the check engine light was not on. Okay I am not going to sit there and argue with him. I then asked about the pair. And the fact of the matter why it their spray paint covering up rust and I was never told about this. He tells me that is a trade in and it went through a check sheet. I ask if I can see the check and surprisingly it cannot be found. I was never told that this vehicle had rust. The only correctly way to repair this is to sand down the affected areas remove the rust and repaint it. I was explained this by a third-party paint and body shop. In summary I feel taken advantage of two aspects, Check engine light, and vehicle rusting. When I brought these findings up the management of this company there were rude. I am not a happy customer and I understand you have to sell cars to make money, but come on this is deceptive read more

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Bad business practices is all I can say..........Don't buy a car unless you are willing to spend a lot more money to fix it. I had my car for 2 1/2 days before the engine light came on. Now it is going to cost $3200 to fix it. And all the car store had to say was "oh well". $18000.00 for the car that is now is a $21200.00 car. 2 1/2 days!!!!! Ridiculous read more

I would give it less. We drove up there after a Facebook contact. We let them no up front all Of our issues and what we could afford. I was clear we want what we want don't try to put me in something else. First, she told me how rude I was for not shaking her hand. I have never had anyone extend their hand for a handshake like that. She was a lot of talk. Even comparing her salary to mine, but letting me know she makes twice what I do a month??? What! She says she is going to do a soft pull on my credit report but I come home to be notified hwh TransUnion that was not the case. Every car we sat in had some warning light, one had no AC, and I thought to myself if you can't at least attend to error messages that tells me you don't pay attention to detail. Who wants to test drive a car with an error messages. Bottom line she gave us the run around and then got in her feelings when I was "mean" because we wasted two hours with her Mumbo jumbo crap. She did it, suggested a cheaper model. Ummm, told you that was not a possibility. Then she talked about my credit. So yes, I switched my mean steak on. In addition, the cars on the internet are cash prices its several thousand dollars higher. I told her that was deceptive and she argued. Do not argue with the customers and with all that money your making buy yourself some class. Don't get In your feelings when it gets turned around on you because people don't like to be hustled. She said we wouldn't find better with our situation. Don't read a book by its cover. I can, I will and I did. read more

On Monday I went in looking for a car, towards the end of the day I was told I got a good deal for Car A but they needed the down payment. I came back the next day with $500 cash. I gave it to them only to be told I wasn't approved for the car but they had another car In mind. I test drove the car for less than 5 minutes, I did not want the car. I repeatedly told them I did not want the car. So they said they would look into other cars I could get approved for. After a few hours they came back and got me approved for THE CAR I SAID NO TO! They tried really hard to bully me into the car. I said no. I had to leave for an appointment. Before I left they asked if they could get me approved for CAR A if I would agree to buy it? I said yes and they stated if they got me approved and decided not to take it my down payment would be non refundable. I agreed. Low and behold I didn't not get approved for same car. I called and asked for my refund back and I was told I'd be able to get it back over the phone by Mia, I went in and waited for 40 minutes without anyone acknowledging me unless I confronted anyone. I eventually had to leave to pick my daughter up from daycare. I returned today only to be told they wouldn't refund my deposit. I! the end they ONLY refunded half of it. Stating they worked hard to get me approved for a car that I CONTINOUSLY SAID I DIDNT WANT!!!!!! Do not go here!!! They will take your money and waste your time! read more