*** WARNING. Do not hire this company. *** We paid them $600…read moreto provide a complete 3D design and finalized cost they refused to complete the work or refund our money. On Oct 10. the owner posted a response to backtrack on their story to claim they have refunded me "immediately". I HAVE NOT BEEN REFUNDED at all, this business is LYING. After I posted this update, the owner must have determined his false action was not good at deceiving readers of this review and changed his post again. (Screenshots added) Series of events: 1. We had them at our home 2. They provided a free cost estimate 3. We liked the estimate and discussed next steps. They informed us it's to pay $600 to get a completed design. We asked them point blank if paying for the design is going to provide us a complete/finalized design and that it does not require us to move forward with this business. They said yes we will be provided a complete and finalized design and no we will not be required to contract with this business 4. We payed $600 and entered the design phase 5. During the first review of our design we provided them with defects in the design based on the specifications provided and new requests we wanted to add. We were told we would be provided the complete and accurate designs with the defects corrected and the new requests added. 6. They provided a second design iteration which also had design defects which do not align with or meet our original requests. They had failed to incorporate the additional asks which were told would be provided 7. During the design review phase we aligned this business isn't an appropriate service partner for us to contract to build due to concerns we had with their contract regarding payment scheduling, accountability for damaging our personal property, and potential for cost increases. 8. We requested they finalized design plan which had already been paid for. 9. This business, as a result of us not choosing to pay the $10K+ non-refundable to move to the next phase, is refusing to complete the designs we have already paid for

We recently finished a two year journey that took us through discussions with no less than six…read morecontractors on a project to extend our gabled roof from our house over a portion of our patio so we could get more use out of the area. We finally decided to pull the trigger and proceed with the process right at the same time as Covid hit and at the onset of higher wood prices as well. Contractors for home improvement projects like what we wanted to do were in high demand. Ours was a small but complex project (due to several different roof lines) and we found out the pool of contractors was small. Some were upfront with us and said it was more complex than they could handle. A few of the very well known contractors around Frisco acted like they were up to the task of the project but when all said and done they didn't have the knowledge to actually build the specific design that we wanted. We went the extra step to get a structural engineer to prepare a report but unfortunately he turned out to be totally worthless and inept, his design was horrible, and he was a waste of money. He ended up being more of just a "concrete slab guy" rather than a structural engineer. We mistakenly thought we would be better prepared if we had a structural report ready for whatever contractor we picked, but we finally found a contractor that had a competent structural engineer they used that knew what they were doing - read on. Because it took so long to find a contractor we trusted, we had a lot of time to really plan out what we wanted. We were wanting to extend the gable over the patio, but had some specific preferences for the finish out. We wanted certain lighting accents, fans and electric heaters to get more use out of the covered space. We came across Beautiful Backyard Living (BBL) and after seeing the videos they had online, we gave them a call. Austin came out and worked with us during a consult where we talked about our vision and what we wanted to include. We knew it was a challenge, from a design and build out perspective, but Austin was great to work with. He took our concept and ran with it. They created a design that was structurally sound and that fit our vision perfectly. He came up with a visual rendering of the build out and took us through a couple iterations adding his ideas to ours to come up with a great plan. I was impressed with how professional BBL was and the fairness of their terms. NOTE: we even had one contractor that tried to discourage us from actually signing a contract for the work; if your contractor won't agree to the work in writing, run, don't walk away from that company! But with BBL, it was part of the process. Everything was in writing, pricing was agreed to up front, leaving nothing to chance - I really respected that. I'm not sure if our project was as involved as others, but we had carpentry, roofing, brick work, guttering, and electrical sub contractors involved. Austin, was there every step of the way making sure things got done right, corrected any issues to fit the plan, and adjusted as needed. He was working for us, and held his subs to his high standards. Suffice it to say the end product looked great. The brick addition blended in so well, and the carpentry on the covered gable, ceiling and cedar accents looked great. The patio cover extension looked like it was part of the house all along. We highly recommend working with BBL, their work is absolutely stunning!!!

Still 1-Star but new information…read more Aquaterra was pool service for the guy I bought my house from. He let the pool go because he wasn't living at the house at the time and it had started turning green. They told me they'd have the pool crystal clear and sparkling. After several weeks, the pool looked worse and they stopped showing up. So, I hired a new guy because despite my daily efforts to keep the pool clean and chemicals balanced things were not improving. He found that they [AquaTerra] let leaves and debris clog the impeller on the pump causing the flow issues. This was caused by a broken basket on the pump side skimmer that they should have but didn't replace. As a result, the filter pressure gauge (which I thought was broken and ordered a replacement gauge for) actually worked but the filter wasn't getting enough flow! Plus, the filter (while newer) had not been cleaned in a long time. To put it in perspective, Aquaterra came out about 2 weeks ago (for 2 weeks straight) and its taken 11lbs of shock (plus several pounds that I've added on my own) to undo what the should have done and didn't in the first place. And, my pool guy came today (Tuesday) and said the pool will be ready for swimming by the weekend. So yeah, don't let these guys near your pool.

I highly recommend AquaTerra Outdoors. They helped us design and execute the backyard of our dreams…read moreafter a tornado. Alan and Tal were very professional from start to finish.

These guys are more expensive than other contractors, I'll just say that up front. But, from the…read moreseveral bids I listened to for our roof, I do believe their products are better. The sales guy, Kyle, was very professional, knew his products and services, and answered all of my questions well. We had the roof scheduled for a Thursday. As the day got closer, there was a 30% chance of rain in the forecast. Not wanting to chance it, I asked to move the date. They rescheduled for the next Thursday with no problem. It then forecasted rain...for the next 5 consecutive reschedule dates we had. Each time, for over 2 months, Aspenmark rescheduled our date, by my request, with no questions. Some of those dates were rainouts, some of them were me being paranoid about rain. No problems. I really appreciated that. I contacted Kyle on weekends, during the week, after 5 pm, early in the morning...it didn't matter. I always got a text or call back immediately. VERY good communication. When they actually did the job? It was done in 6 hours. Much faster than other houses in our area, which sometimes took two or three days. The roof looks great, and it was done very well. Now, here's where I'm leery about the industry in general, and Aspenmark was no different. If you're getting your roof done, watch for this. Get multiple bids from at least 3 companies. Then, watch as they give you one price, then call you back a couple days later and say, "Oops! I forgot to add _____ price in the quote." "Oh sorry. I forgot to correctly calculate your square footage. It's going to be $_______ more money." This seems commonplace, and I'm not sure why they're all doing that. Seems to me that it's how the sales person adds in their commission after they've baited you with the initial price. I can't prove that, but all of the companies I got quotes from did it. Aspenmark was no different. That's why I took away the 5th star for this review. Accurate, upfront pricing is what I expected, and it's shady how this industry can't seem to get that right. But, I will also say that Aspenmark was the only company to increase the price overall, and then give me discounts on some materials to bring my out-of-pocket expense back down to pretty close to the original quote.

While I can't speak in length about the company, I can share my experience with one of their…read morerepresentatives, Tom Herman. You see, the reason I can't speak in length about the company is because even after I signed the contract to have work done, they did not fulfill the contract and do the work! I will try to make this long story as short as possible. I received a bid from Tom for improving ventilation. I received a bid from another company for the same work. Tom's bid was $1,200 higher than the other company, but Tom's bid specified putting in larger attic fans. Okay, that sounded good to us. The larger fans explained the higher amount over the other company's bid. Tom said they would start work the following Wednesday, weather permitting. The Monday before the scheduled Wednesday Tom called to say he did not add in the extra cost of the fans, which was $900, and that it would mean he'd have to pay OUT OF HIS POCKET for the difference, adding, "BUT IF YOU'RE OKAY WITH THAT!" I thought, "what the heck," because how could he now be wanting to add $900 to the total when he was already $1,200 over the other bid?? So I said I was okay with it coming out of his pocket if that was necessary, because we were not going to pay more on our end, and I reminded him that I had already signed the contract that he had sent me. He went on to say that they probably would end up just not being able to do the work. Again, I had signed and returned the signed contract to him, and we were scheduled to begin said work in just two days (and now he's asking for more money????) $900 more would put his bid over $2,100 over the other company, which just did not make any sense. I think what bothers me most about all this was his total unprofessionalism over the phone. Twice he said, loudly, "I'M GOING TO HAVE TO MAKE UP THE DIFFERENCE FROM MY OWN POCKET, BUT IF YOU'RE OKAY WITH THAT!" Two days after this I spoke with a lady named Paula Felix about Tom and she claimed I had not signed all the papers of the contract. Tom had emailed me two papers, and he said to sign the "two papers" and get them back to him, which I did. But Paula said there were more papers I should have signed, and she was sorry, but they were not taking on any small jobs at the moment, and so they would not be able to do the contracted work for me. Paula was very polite, which I appreciated, and she even apologized, which I appreciated, and said she hoped this poor experience with Tom did not leave a bad feeling in me towards their company. I said how could it not? Because though I had signed a contract they would not honor it. (Where is there any honor or integrity anymore?) Maybe the company is outstanding in the work they do, but at the end of the day a company is only as good as their WORD. Aspenmark did not honor their word, despite it being written down in a contract and despite my having signed it.

I would have added 5 more stars if I could have. Mark and his crews transformed my backyard into…read moresomething awesome. They added decking, an eight ft fence, a swing gate, a firepit and an arbor. Each one is my favorite. Through out the whole process Mark was professional, even when I changed my mind several times and he had to redraw the plans. Their materials and workmanship were top of the line. He went above and beyond any of my exceptions. I can't say enough nice things about his work and his crews. Thank you Extreme Woodcare.

First and foremost the work they did was great (my pest guy even made a comment about they made…read moresure to seal up the areas of work). Mark was very responsive and gave me plenty of heads up on when everything was going to happen. I do wish I had gotten to see some more of the design upfront it would have made me feel more comfortable with the cost (very reasonable after seeing the work that was done). My only knock is the contractor for the gutters doubled the cost that Mark originally quoted to me, however this could have been because I waited to see what the cover would look like.

It is very rare these days for me to do business with a company that exceeds my expectations, but I…read morefound one with MRZ Contracting. I asked them to remove several sick shrubs, design and install new shrubbery and an irrigation system, and put down new sod on most of my yard. They kept me informed about scheduling and worked quickly. All of their employees were professional, friendly, and eager to please. There work was great. They even came back after final payment to adjust my irrigation timer and add some additional sod at no cost. I highly recommend them.

We've worked with MRZ Contracting twice now over the last couple of years. First for a patio…read moreextension and pergola and again to have the flower beds in our front yard remodeled. All of our experiences working with Clayton have been great. From design to getting the project completed, communication was always great. The few concerns that came up along the way were always handled professionally. We have every confidence that he will continue to stand behind his work and make any issues that come up right. If we have another landscaping project l, we look forward to working with MRZ Contracting again.

HORRIBLE COMPANY. STOLE THOUSANDS! My general contractor used CG to submit a city application to…read moreconvert my duplex into a triplex. Ilias won't return my calls, and I just got off the phone with Rod who tells me that I should have done my homework before purchasing the home. I've had my application "in processing" for 6+ Months only to find out from a city arborist regarding a tree removal request that my home is not zoned to increase # of units. For the last 6 months they lied to me saying that everything was going well, and that I'm almost to the finish line, then asked for another $1,000 last week for another level of necessary processing with the city. Now they are saying that they told my contractor that it wouldn't pass zoning reform, but were told to submit it anyways, which I believe is a false statement since they have been telling me everything is okay for the past half year, and a terrible business practice by Construction Concepts to accept my money for this project. At this time I haven't received any documentation to back up that claim. I asked that they remedy the situation with a full refund, after which I was put on hold for 15 minutes and then transferred to an extension voicemail and hung up on. Now they won't return my calls or emails.

Well, I chose them in a pinch, friend of a friend kinda thing. Easily could have gone south but it…read moredidn't. When I asked him if he was up to building a whole house he said yes and he came through. He is significantly cheaper than the big box home-builders. He took time to care about cost and staying in budget. His wife is his best secret. She is the one who found me the best deals and she has impeccable taste. I LOVE my house. It is unique and eclectic. He did question me on some of my choices because they were out of the norm but he did what I asked and in the end understood my madness. My house is different. It has a style of its own. He understood what I wanted and rather than fight me, he found a way for it to work.

I contracted this company to install a TPO roof on a new single family home. It took them 4 weeks…read moreto start even though they said they could start right away. They left the job incomplete. The roof remained incomplete for another month until they corners finally started coming up. I called and complained to them and finally someone showed up to install the metal coping material around the parapet. The guys who installed the roof put the nails on the wrong side and coping material didn't cover up the nail holes. They also failed to pay the installer and he's calling me all the time about his money. I now have to complete the roof which cost another $3K and figure out a way to get the metal company some money for their work. I paid them $14K for this roof and will be out probably another $6K to finish it. Everyone's complaint about this company is right. They are crooks and I wouldn't recommend them to anyone. We plan to sue them just to get these issues on their company record.

We needed to get our roof replaced. NTX Roof Tech worked around my schedule and came out my house…read morefor an initial evaluation. They worked closely with us to discuss the material and color options. They also worked with my insurance company which resulted in a relatively quick and quality roof replacement. Thank you NTX Roof Tech

I would recommend this business without any hesitation. My management company hired them to place a…read morenew roof in one of my properties since winter is super windy, and the shingles take a beating. After so many back-and-forth communications via phone, zoom, and emails, and after the initial assessment, We went with a brand-new architectural shingle, underlayments, and water membranes. There is a whole lot of technology going on the roof nowadays. It took the crew of four people about three days to complete the job. We decided at the last minute to add ice and a water shield. They put a four-foot wide panel that goes across the bottom. If you do not have something under the shingles to take the water and keep it from penetrating your roof- it's like not having a roof at all. Excellent service, on time for inspection, and competitive price. Truly professional individuals, the working crew is very courteous. The cleanup was excellent; no nail was in sight to puncture my tires. Five stars all the way.

Yelp sent my project to this company for what reason, I do not know. They have less than 5 reviews,…read moreand they're not good. To top it off, they're not a BBB business and their estimate experience is nothing less than creepy. I needed 2 skylights replaced as one showed leakage during a huge rainstorm. The estimator arrived and took 5 minutes inside the actual bathrooms and then 55 more minutes trying to make me feel forced into hiring this company. The estimator went to his car to work up the estimate only to come back immediately with his computer and notepad. He sat at my table literally as if I was at a timeshare and had to have his company install these amazing Velux skylights. He went through each step of the removal and install process all the way down to the flashing and how it was a necessary part of installing a new skylight. I really could not care less about this as all I want as a consumer is somebody to come and do the job correctly. He would not give me a price after repeated requests, and kept taking long pauses, which made me feel completely uncomfortable as he stared at me, trying to think of what to think next to make me want to purchase these skylights. Finally, when I told him that I actually needed to go, and I just need the estimate at this point, he wrote down $9200 on the notepad and showed it to me. When I told him there was no way I would be even close to paying that amount. He stopped and began thinking and paused for a long time again. Then he said, "let me call my boss and see what I can do." At which point I asked him how much the skylights actually cost themselves. He refused to give me the answer and later I found out that at the Velux website, they have their own installers, and the range of cost for the job for both of the skylights should be topped off at 4500! Nonetheless, I told the man that if he was able to work up a better estimate he could do that in his car or in his office. However, we were going to be able to make it work. He continued to stay there for several minutes to talk me into wanting to go with him and at the end I felt so uncomfortable that I stood up looked at him and said "I need you to leave now." Couple tips for consumer: -I had the job done for $2800 same sunlights and it took 3 people less than 1.5 hours. -check if a business has real reviews and if they say they don't really do social media because they're so busy, it's a red flag. -no one should have to sit in your home to complete an estimate once they see the work needed. -if you feel uncomfortable, don't double guess yourself.