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Wrentham, MA

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My Animal Rides

5.0 (1 review)

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5 years ago

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Plainridge Park Casino - A great Sports Book with nice food

Plainridge Park Casino

2.3(286 reviews)
2.3 mi

I come here pretty often and usually have a great experience. I really enjoy going to the sports…read morerestaurant for dinner because the food is always really good. The casino itself is nice and very well kept, and the staff are normally great. Unfortunately, my experience at the restaurant today wasn't the best. They were doing gift card sweeps while I was eating, and I couldn't really hear the names being called. The announcements were very muffled in the restaurant. You can hear the names pretty clearly throughout the casino, but once you're sitting in the restaurant, it's really hard to tell what names are being called. I think it would be a great idea to have a screen in the restaurant showing the names as they're called. That way, people who are eating can still see if their name is being called without having to leave their table or constantly try to listen for the announcements. Overall, I still enjoy coming here and will definitely be back. Just something I think could make the experience better for people dining at the restaurant during the sweeps.

I have been frequenting this casino since it opened about 10 years ago…read more They bill themselves as your neighborhood casino. Sometimes. Very tight machines regardless of denomination or amount wagered. NO dealer table games. They do update their slots frequently. Clean, well lit, friendly. NOW FOR THE REST OF THE STORY, as Paul Harvey would say. On occasion there are problems but that happens For years my friends 6-8 OF US go to watch the Pats game. We do not drink, just want to watch the game and eat. Over a 2 month period, I experienced major problems with staff and service about 5 times. Management tried to help and listened to my gripes, yet I still try again. When the Patriots had their season home opener on a Wednesday night, I had friends show up from 3 states in the N.E. area. Bottom line, we had 2 surf-board tables and seated 8 people We got there an hour early to make some bets and order some food. About a half hour after the game started we were still waiting for the food. Waited another half hour, now in the 2nd quarter. Nothing. Spoke to the manager on duty and he said he will find out what is going on. Waitress finally shows up and said she lost our orders. We tried again. Half hour later, one tables food showed up. I became very loud. Manager apologized and will help. 15 minutes later the rest of the food showed up. WITHOUT MY FOOD WHICH WAS JUST SOME CHICKEN WINGS. I spoke to him again and he did get my complex order of 6 wings. As the game was nearing the end, I spoke to him again. Waitress never asked about our meal, did we want anything else, do you want more soda's. NEVER NEVER. I approached him again with this info and he would talk to her. NEVER EVER did she ask us. He said he told her to. I asked him if he would help us out with the bill as this was the worst experience I have ever had. He said he would. Waitress shows up, puts on a fake smile with no adjustment to the bill. I EXPLODED. She gave me some lip that my friends were blown away by her comments. He did help out with the bill. I wrote to PENN management---Crickets---NO REPLY I wrote to the head of the Food and Beverage Dept---Crickets Is it really that difficult to acknowledge and say SORRY. Not one friggen word. I told them they will be missing out on my crowd eating and gambling there again. NO REPLY. There is much more to the story, but what's the sense. Too bad because the food is usually good, unless you order wings and they don't come out with the rest of the order, or even order a soda that you have to nurse for over 3 hours. GREAT JOB FOOD SERVICES, WAY TO RETAIN CUSTOMERS THAT HAD BEEN GOING THERE FOR YEARS.

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Plainridge Park Casino - Variety of Slot machines

Variety of Slot machines

Plainridge Park Casino - Fun slots

Fun slots

Plainridge Park Casino

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My Animal Rides - arts - Updated October 2026

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