I have significant issues with MW contracting and its owner, Matt Willoughby, in regard to the poor quality of their work. I paid MW contracting $8700 (Labor only) for a complete bathroom remodel, which included the installation of a Schluter shower System. I noticed that some of the grout lines on the shower floor were turning black, and MW Contracting attempted to re-grout a few small areas, but this did not resolve the problem. In an effort to address the issue, I contacted Schluter, the manufacturer of the shower systems, directly since Matt Willoughby had promoted their system as highly reliable and recommended it for his shower installations. Instead of being receptive to the feedback from the company, Matt became angry and confrontational during our phone conversation. The Schluter consultant's report indicated deviations from industry standard guidelines. Specifically, the shower floor tile was sloping away from the drain, causing water to pool and not evaporate properly. As a result, I now have to squeegee the floor every time I shower to prevent potential mold issues. I would not recommend MW Contracting for any remodeling, especially if you expect any warranty on their poor-quality work.
Summary of Schluter Report: Based on the report and photos, we noted the following deviation from the Schluter®-Shower System Installation Handbook and industry standard guidelines: The Schluter®-KERDI-SHOWER-T and shower floor tile assembly were pooling water. The inspection report and photos show that in some areas of the shower floor tile assembly, water was pooling away from the drain, indicating the tray was not even and level or the tile was installed sloping away from the drain. The KERDI-SHOWER-T shower tray needs to be installed on an even and level substrate to ensure the pre-sloped tray can evacuate water toward the drain assembly.
MW Contracting will claim I posted misleading reviews on social media, but this is ridiculous, considering my reviews are based on an inspection by Schluter, the manufacturer of the shower systems installed and recommended by MW Contracting. Schluter's report confirms deviations from industry Standard Guidelines, noting that the tile slopes away from the drain, leading to water pooling. Independent contractors have also supported this issue. read more