I've had such a hard time transferring a title for my family's 1999 camper. I took the camper from Illinois to New Mexico. Surprisingly, the process in Illinois was straightforward and easy. I bring it here and attempt to register through MVD Express and have had to go back 3 times because of lack of communication from the agents at the MVD Express on Menaul. They are either not smart or lack training. On top of it, their customer service was dismal. So disappointed. I'd rather go to the regular MVD and get it done correctly the first time. And, it doesn't appear that having an appt makes any difference. I still waited each time I went there. read more

Wasn't greeted at the door, didn't expect that but did look for a number or something so I could get in line to renew my drivers license. So I walked up and asked one of the folks behind the counter, he asked my name and put me on the list. I sat down and noticed there weren't too many people in front of me so didn't think I'd have to wait too long. WRONG! After sitting there for about an hour (wishing I had a book or my knitting) they finally called me up. Well that was a waste of an hour, as soon as I got to the counter (again) they wanted all sorts of paperwork to prove identity and residency, I didn't have any of it, I didn't know I needed it. So I told them it would have been nice if they had told me this when I walked in. They weren't polite about it either, they just handed me a sheet of paper with the documents required. Sure wish they had these papers available when you walk in and get in line. I told them they should have communicated this instead of wasting my time and left. Won't ever go back to this MVD location. They need someone from the location at Paseo and Wyoming to teach them customer service. read more

My dealership accidentally sent the title to my new car here. They never called to tell me they received it. When I asked them to return it to the dealership, they sent it back without tracking and lost it. Stay away! read more

I went in to get an updated license with a change of name. I was given a 4 year price and the clerk was polite. When I received my license it was only extended for 4 months and when I called to have the issue resolved the clerk, Nia, was very dismissive and rude to me. She was condescending and told me that if I came in prior to 90 days of the license expiration date that the license can not be purchased for the new 4 year period. When I verbalized that this was not discussed at the time of purchase, she treated me like I should have known that. I stated that the person that did my update was in training and that the terms of renewal were not explained and that this should be addressed with the new hire so that customers know what they are purchasing. Nia was rude and dismissive and said that she would discuss it with a supervisor. She did not apologize and seemed to want to get me off the phone as quickly as possible without helping the customer. Training should include all terms especially if they are different from what is paid for. I paid for a 4 year license and will have to renew in 4 months. I will not go to this MVD express because they do not have good training, and they have poor customer service. I have had better service at other locations. read more

This place is a total SCAM. Yes they are slightly faster than the MVD, but they charge TWICE as much. I went there 3 times to renew my driver's license and fortunately there was a glitch with their computers and I was sent to the MVD . They wanted $74 for a 8 year license (which I thought was reasonable). Low and behold that same license was $32 at the MVD. Unless you're swimming in money, I'd go to the MVD. read more

Save your money, this place has a 30 minute plus wait every time I go. Even when you make an appointment on line you have to wait a significant amount of time to be seen. You pay more for convenience here but it's not worth the extra cost. read more

I was stunned by the rudeness of the worker Nicky Martinez. She was first confrontational and then argumentative. Thanks to her complete lack of unprofessionalism, my license is incorrect and I will have to pay again to get it corrected. We rely on these MVD workers to Shepard us through the process. Nicky clearly does not care about her work or her customers. read more

Literally waited an hour before they realized they never called my name. Then stated I never heard them and that it was my fault. Proceeded to put me to the end of the list. I only needed to print out a copy of my registration. What should have been a 20 min interaction, turned into a 2 hour disaster. Absolutely never coming back to this location again. read more

You pay extra MVD for the rich folks But no lines for you (Only in New Mexico would the department of motor vehicles choose an acronym that is the same as 'major venereal disease.' These 'express' MVDs aren't even run by the regular MVD... they charge you extra for their service, but in turn you don't have to wait for hours in line. The staff are horrible, mean folks... but wouldn't you be horrible and mean if you had to work there? Recommended ONLY because the normal MVD takes so damn long.) read more

Had several transactions most were simple but wait was the key word how are you going to get any where if you don't know how the system works read more

MVD Express - No do overs just wait - Notaries Near Me - Albuquerque, New Mexico

I remember when they first opened. Their slogan was, "Mvd Express, 15 minutes or less". Now you're lucky if you can get out of there in 60 minutes!!!! read more

I visited the 4100 Menaul office 2 days ago as I have done for The past 2 years. This year I was not satisfied with your service as the clerk was unprofessional and disrespectful. I am a Senior .i arrived early and had to wait at least 30 minutes I was charged approximately $ 35 for waiting.i cannot recommend this MVD Express. read more

Just wanted to take a moment to share my experience with Josephine at the MVD Express on Menaul and Washington. I not only have my personal MVD needs but, I manage a large commercial business that has several vehicles not only in ABQ but, in other locations. My experience was second to none with Josephine, when there were issues as to why my truck would not comply. Josephine on several occasions has went above and beyond to find what the problem may be. She made my job easier as to quickly rectifying the problem so I could obtain the legal documents to keep my trucks on the road. Most people now days would say " I don't know what the problem is" and sent me down the road. She clearly demonstrates what customer service really is. A personal THANK YOU Josephine ! read more

Good service. I wish I had come with my paperwork in hand but an overall good experience here. I arrived here first in line and now I am somehow the 11th person being serviced. This is the reason for the 4 star. read more

One visit $150?? My husband and I moved to NM and need to get NMDL and register two cars. Checked the MVD in San Mateo and decided to pay a little extra at the Express. A guy checked us in, looked over paper work for DL (like read closely) and said we'd be good to go. He looked at our registration paperwork and said all we needed was a NM smog check. We made an appointment for later that day, ran to get our cars smogged, and came back feeling pretty happy that we'd get everything done in one day. We met with an employee who then really poured over our paperwork. I would not be able to get my DL unless I put in a legal name change to my married name after 29 years of marriage with this name. We came up with the option of using a passport. We are now over twenty minutes into this when she mentions that an almost $30 fee would apply to each transaction instead of each visit. Also, there was an extra transaction fee for one thing or another. I do the math. Two DLs, two cars registered, mysterious other transaction = $150 plus the regular fees. No thank you. I'll sit in a line with my knitting and ear buds for that kind of money. read more

Tyler at Menaul and Washington was very professional and thorough

Not sure what the point is? Was going to cost an extra $180 in extra fees for the "convenience" of not going to the government-run DMV but we still just sat there for 45 minutes before being told that the computers were down so they couldn't actually do anything. The people were friendly, but it doesn't seem like their rather heavy fees are actually worth it. read more

Went in this morning to renew my drivers license and it was a super seamless process. I called in before hand a couple of times just to make sure i took in everything I needed paperwork wise but yeah I was in and out in 20 minutes. Super easy and quick. The only reason this isn't getting 5 stars is because the customer service was just ok. Not friendly at all but they got the job done so I guess that's all that matters. read more

Review Docs and setup appointment before you go! I had to make 4 trips and finally switched to a different location. First trip, missing paperwork no problem, they reviewed all paperwork I had and told me what to bring in next trip. Second trip with "supposedly correct paperwork" some of which I'd used previous time, clerk informed me my health insurance card wouldn't work as it didn't have dates on it and she apologized she didn't notice it the day before; It would have saved me a trip to hear that the first time. Third trip, smart me, I setup an appointment using their online system for 1 pm. Arrived on-time, waited til 1:20 to be told my employer had one number wrong on my ssn. Again, would have saved me a trip to hear that the first time. I had my employer email me a new w2, which came within 5 minutes. Because of that delay I became #13 on the waiting list. Ow! I went to MVD Express on Montgomery and Eubank and was done in 30 minutes with all and they were much friendlier and less stressed. Ow! read more

I called multiple times over a span of 30 minutes and no one got to the phone, I started to use two phones and still no response.

What a scam. DL RENEWAL my DL, passport, W2 all show my legal. name but my utility bill has my nickname. They charged an additional $5.00 to fill out affidavit of one in the same that they didn't. Need read more

Update: I called the resolution center on Thursday to get an update and had to leave a message because my "case" is only visible to one person at the center. Only one person can help so it's not really a center, more like a one person department I guess? I was told by the person that answered the phone that I would get a call back on Thursday, which did not happen. Didn't hear back on Friday either. I'll try again on Monday. Funny that I have to chase them down for "service" on an error they clearly created. Still can't sell my car because the title is clouded. Thanks MVD Express! Update: MVD Express never contacted me like they said they would and I finally reached them at their "resolution center". After giving them all of my vehicle information again, I was told it would take 6 to 8 weeks for them to gather the information they already submitted to the State DMV. 6 to 8 weeks! This is just to gather their opaperwork. I'm guessing if they ever contact me again, it will be another 6 to 8 weeks for them to resolve the problem, if they even help me to resolve their error. Meanwhile, my car title is still clouded by their inability to perform the service I paid them to do and I can't sell the car. All of this because I chose to use them instead of the real MVD Office. Penny-wise, pound-foolish is the lesson learned. I'll never go back and will continue to update this review as the process moves along. read more

Convenience fee for waiting the same amount of time as at the dmv. Rip off, they only have two employees working on customers.

It was closed to re-pave the parking lot. So.............................. I'll review the other one way up Menaul in the 10000 block, or was it the 1,000,000 block? Ok so this will be a semi-scientific review: I'll start with 3 stars just to be fairish. -2 stars because they were closed on a normal day. +1 star because the place I'm reviewing was actually open. +1 stars because believe it or not, they had excellent customer service. -3 stars because they lied when they falsely advertised 15 minutes or less. +1 star because I really had nothing better to do and who am I to be so picky? +3 stars because the reason they were so behind and not sticking to their big promise was because this amputee vet from Nam was holding up the line causing a little bit of a scene and they never lost their cool and both parties ended up happy. -5 stars to the old lady sitting next to me who made a wailing, moaning noise after only a 10 minute wait (I clocked the entire thing), but those stars don't count so....... +1 star for the awesome A/C -1 star for the awesome A/C (you know after 35 min. of it blowing right on you?) So, we end up with 4 stars. 20 bucks for a copy of my impeccable driving record and they get 4 stars. Hmm, that doesn't seem right so fuck 'em, they get 1 more -1 for a grand total of 3 stars and those stars go directly to the employees to be paid out over the next 50 years and split 5 ways. read more

Fine. Way too expensive, better to go to the actual dmv, but my fiancée refuses to wait in rooms that crowded. Environment here is nice and compared to MVD Now on 4th it's practically heaven. read more

Every good misanthropist knows there is almost no better place to fuel their fire than the DMV. Take your number, settle back in an uncomfortable chair, and prepare to watch predominantly overweight, working class folk behave like poorly socialized chimpanzees. Nothing like an extended wait in a monotonous environment to bring out the best in humanity. But I digress. I came in at 4:30 on a Tuesday to renew my license and I was out in 12 minutes. I was greeted promptly as I entered. My name was taken and subsequently flashed on a large monitor while I waited. The lady who assisted me was friendly and efficient. Their 30 dollar service charge is hardly a scam; I would pay twice as much and still consider it a value. This quick and painless experience with anything DMV related has honestly caused me to reevaluate my world-view. Might have to cruise by Walmart on my way home for a reality check . . . read more

I can't stand the people that work there I left so mad I guess the owners don't care about the experience there customers have there if I could put no stars I would read more

Brought all the required documents including passport social secucard etc w2 etc still not enough they can't suck enough

Javiar helped me today and was great! Very efficient and friendly. I'd definitely go back. Overall very positive experience

The State MVD on S. Mateo is an utter disaster. Thus, for the first time I decided to use this idiotic service workaround because the MVD is an utter disaster and was begrudging willing to pay fees to get a car registered/titled/plated. Wow, what a disaster as well. Their name should be an MVD Sloth. I arrived on a Monday at 5 pm-they close at 6pm. There were 5 customers there. Upon check in I was told it would take 15-20 mins. That was a complete lie. I waited and waited. After 35 mins. I was finally served and once in front of a clerk, indeed it only took 10 mins. But it was 45 mins. TOTAL. In fact, I waited an extra 10 mins. Why? Because the clerk who was assigned to me took a 10 min. bathroom break at 5:25 EVEN THOUGH they were closing at 6 pm! Then when I called their corporate office the next day I was provided the name of a supervisor and was GUARANTEED she would call me back-another lie. She never did. Thus, in the end I disputed all of their add on fees with my CC company and the charge was immediately reversed. read more

We came in at about 5:30 pm last Thursday July 7, 2016 was asked by the redhead supervisor what we came in for. They did not have any cue tickets available. We waited for about 20 minutes and when another person a white guy came in she serve him first with no explanation to us. We did not expect this kind of service from a place were you pay a premium for convenience. No convenience and we were treated indifferently because of our race (asian). Totally unacceptable! It's 2016 and this blatant display of racism is shocking. This is shocking and disgusting! We will definitely not let this go easily and we will complain to upper management. The supervisor did not want to deal will us so she asked her junior staff to help us. This was a very disappointing experience. Word of advice! Do not go to this branch! read more

Spoke to a manager (Bryan) who told me that MVD Express cannot accept an out of state notary that has a separate attached notary page (as is the custom in lots of other states). I was told that the out of state owner would need to give power of attorney to someone in New Mexico in order to get a proper New Mexico notary. I called the MVD line and they assured me this was not the case and that they can and do accept out of state notarized documents with separate notary pages attached. How this person was ever made a manager is beyond me. Telling people they need arrange for a power of attorney to do something as simple as transferring title is ridiculous and shows a complete lack of understanding of the legal system. read more

Excellent experience!!! The woman who helped me was super helpful. The whole process barely took an hour which was very good for the DMV. Overall, great experience! read more

I was here yesterday (1/13) and the ladies that were working were so sweet and professional even though they were clearly short staffed and the wait was pretty long. They were working as hard as they could to get to everyone as quickly as possible. There was one person in particular throwing a complete tantrum about the wait, and they all kept calm and were very professional through the whole ordeal. Thanks for helping me out ladies! read more

I rarely write reviews unless the place I've gone too made a huge impression... AND this place did! I love this MVD Express! I had multiple issues to address and Josephine, Javier and all the staff were more than courteous, understanding but most importantly, helpful. They made what people would normally dread having to do on their day off into a very enjoyable experience. Great location and great place! read more

I was losing faith that I would ever be able to get a simple New Mexico ID card after a tireless search for the dreaded 2 proofs of address.... I live with family for right now until I get settled in and currently have no bills in my name! Unwillingly flying under the radar sucks! Being new to the New Mexico experience I came here to this mvd to hopefully make my life a little easier. dMV's are notorious for being stressful and I was already stressing so I thought I'd pay a little to ease the blow. The super friendly girl who helped me (sorry I forget your name, friendly girl) made it seem possible again, offering great tips on alternate documents, such good advice that I was able to become a legit citizen the very next day! Writing this review tonight since I just got my official ID card in the mail! Yay to painlessly completing boring errands! read more

This is for the Riverside Plaza address on the West side, not the Menaul address. I'll refrain from reviewing the new awful Real ID laws which aren't their fault, but the snotty little girls who work there sure make the worst of it. My mother had to come in SIX times to get her drivers license renewed. Every time she came in, they told her about one new document she needed and when she came in again it would be something else. They never told her the whole list of documents and how to get them. I tried coming in with her, bringing in the documents given on the list of acceptable documents from the MDV website only to be told she needed her previous marriage license AND divorce papers which were never mentioned before (nor on the MDV PDF document list for that matter)--they had asked her previously for her current marriage license an we had that, though they hadn't even looked at it when she brought it in previously before they demanded yet another document. And when i got upset with them they called security instead of trying to calm me down and offer alternatives--like they could issue her a non-compliant license if she didn't need to fly. Or did she have a passport with her current name or could she renew an expired one? I just found out about those alternatives from poking around later on the MVD website (i.e. don't go straight to the list of acceptable documents, as logical as that sounds). You'd think they would know all the rules and requirements since they are dealing with this all the time, but they don't offer any help, they just say "no, you don't have the right papers" and slam them down in front of you. And this isn't even the real MDV, you are paying extra for their "service." Really, the real MVD couldn't be any worse that this. I don't know how these people stay in business, i guess just suckers who think they are going to beat the wait only to be dragged through hell. read more

Thank you María and MVD Express on 4100 Menaul. 45 mins or less for a new registration is amazing. She even let me email my insurance coverage document so I could leave with the car. $30 fee was well worth it! Returning customer! read more

Josephine and her staff were awesome! I was really annoyed with the Las Cruces office because they gave me misinformation and really messed things up. The office at 4100 Menaul in Albuquerque knew what they were doing and did it right! So grateful for their excellent customer service. I spend time in both Cruces and ABQ but should have never used the Cruces office. I learned my lesson. I will definitely return to the Menaul office in the future. read more

1 hour and 39 minutes to get a new copy of my license. 30 extra bucks for that? They said they were short staffed. Not my problem! The staff left holding the bag need to complain to their supervisors who put them in that position. It's serious bs that I had to pay extra to wait a ridiculously long time. read more