My experience with AllWays Restoration and Construction, hired by my builder to repair water damage…read morein my new home, was extremely negative. Their marketing claims of being "Always Available, Always Prepared" are misleading based on my situation. It took them a full month after initial inspection just to begin repairs. Communication was poor from the start; scheduling dragged on, and nobody bothered to keep me informed when delays occurred.
When the crew finally did arrive, they made the damage look even worse with their so-called "repairs." The quality of the painting and patchwork was abysmal and far below industry standards--crooked caulk lines, uneven paint, and visible defects everywhere. When I addressed these issues with Caiden Vail, the project manager, he claimed it would be corrected and personally supervised. That assurance meant nothing, as on the scheduled repair day, no one showed up and I received zero notice. An alleged "emergency" was given as an excuse for the no-show, but courtesy was completely lacking.
After further follow up, Caiden once again delayed the job, saying he was too busy to supervise and suggesting I either accept the unsupervised, incompetent crew or wait indefinitely for him. This is not acceptable customer service. The company showed consistent disrespect for my time, failed to follow through on their promises, and demonstrated questionable competency at every stage.
Bottom line: Poor scheduling, lack of communication, unprofessional repair work, and a project manager who does not deliver on commitments. I would not recommend AllWays Restoration and Construction to anyone who values quality, accountability, or basic respect for customers.
Update: After my initial review, I received a public response from AllWays Restoration attempting to shift blame to my builder and promising personal follow-through. For transparency, I need to set the record straight: communications and scheduling were directly with Caiden, their project manager--not handled through my builder as claimed.
Despite repeated assurances that my concerns would be corrected, nothing has been done. Caiden made promises, then went silent and failed to communicate or take any action to resolve the poor-quality repairs. The company's response here appears to be nothing more than lip service and impression management, with no real accountability or results.
Bottom line: No repairs have been addressed, and the project manager stopped communicating altogether. Shifting responsibility to my builder is simply inaccurate and does not excuse the lack of professionalism or follow-through from AllWays Restoration.