Will not return, went in as a previous customer and explained what I was looking for in my next SUV. They told me that I was wrong, and that I could not get it built that way. Yet I already had the build sheet from Quirk and didn't want to inform them of this. I merely told them I was confident in my build, he then again told me I was incorrect and told me he wouldn't expect me or most middle age men to understand as we are not intelligent enough to figure it out. He has to be out of his mind, the average Chevy buyer is a middle aged man. read more

This dealership is terrible. I leased a truck here December 2018 and that experience was decent got my truck and was pleased that's where the pleasant experience ended! Went in today to purchase my lease vehicle that is completely paid off the be informed they would have to hold onto the car for 14 days with no offer of a loaner. When I inquired about a loaner car I was told they could refer me to a rental car company that I could pay for a rental for two weeks. What horrible customer service. This two week hold was never communicated prior to my leasing the vehicle. This place really has left a bad taste in my mouth and I will not be doing business here again. Boch Chevrolet ended up taking good care of me. Save yourself the aggravation and go to Boch instead. read more

My boyfriend and I came in to meet with a sales person about a new lease. These guys give way different numbers over the phone then they do at the dealership. They were not helpful and not friendly at all. read more

False promises! Muzi said they would cancel last two months lease payments if bought a new Chevy, but then did not send the payments to GM Financial, which insisted I pay them. Muzi promised to repair all "excess wear and tear" on the returned lease vehicle, but GM Financial insisted a pay an additional $$500+ for things they did not repair. Muzi told me it was fine to return the 2nd key fob the next day, which I did, and GM Financial is bulking me $200 for a missing key. Beware! read more

I looked into leasing from these guys. They wouldn't give me a straight answer about the price and tried to keep me there for hours while they kept having to "talk to the management" about prices (standard sleazy dealership trick - don't fall for it! Know your price when you walk in). I finally left and they called me multiple times over the next few days trying to get me to come back and keep negotiating. Annoying and unprofessional. Here's the real kicker - this happened a few years ago and despite unsubscribing from their emails over and over, they just keep sending me junk emails. I didn't like anything about these guys. read more

Buying an electric car can be a BIG decision if it is your first time shopping for one. Choose your dealership and salesperson wisely. It can be the difference between buying the right EV equipment and getting the proper information about incentives vs buying the wrong equipment and potentially missing out on thousands of dollars in incentives Chevrolet advertises that this dealership is "EV certified". Pay no attention to that certification. My experience involved an untrained sales person who sold me a car that he probably had never driven before much less read anything about. I was misinformed about the charger cord that I was purchasing with the vehicle. It comes with a super slow L1 charger-which is fine, but I specifically requested (multiple times) that I needed a L2 to be included when I bought the car. He said not to worry that it was included. He did not discover the error even after delivery of the vehicle when I pointed out that the charger he included was a L1 charger which plugs into a regular wall outlet. I ended up calling an electrician to ensure that I wasn't going crazy and then I googled the correct product to show him what the difference was. Since I had already purchased the car and sold my old car I needed to buy the charger separately. (Otherwise I could not get to my job). Even more expensive for me was that -I was erroneously advised to apply for the federal and MA tax credits. Do not do this. MA has a rebate program NOT a tax credit-and there is an expiration date! It's easy to file but not if you get the advice to wait until you file your taxes. Altogether their mistakes have cost me thousands. There are more problems that I encountered at the dealership-but I am already writing too much and those were the big ones. Two calls to see if I would provide a five star review but no EV certified experts reached out to follow up on what might have mattered. This isn't a vehicle Chevrolet really cares much about and you can really tell. read more

Heard good things about their repair service so brought my 2012 VW Jetta here for about $7k of work. Things didn't start off great and it took probably 2.5-3 weeks for any repairs to be started. Every time I called to check in I was promised a follow-up return call the next day and never once received one - a pet peeve of mine showing little care for their customers. Repairs took longer than expected and when my rental ran out, I needed to fight to get one covered by Muzi for the additional couple days until my car was done. Once it was done and I picked up my Jetta, the repair work seemed good and after 5k miles driven I have little to complain about, but my card was charged for the rental which I was told was going to be covered by Muzi. After 2-3 weeks of pestering them and receiving NO response on the matter I finally was able to get the credit reversed, even though again my promised follow-up calls never came. Overall they seem to do good work on the vehicles themselves, but customer service is poor to awful so be prepared for a nightmare in dealing with people who don't care about you at the repair center. read more

Where should I start. Leased a truck 2 months ago and t was a disaster. First off I returned another lease from muzi ford and went to chevy to lease a truck. I was not told at the finance office how much my XI tax was after I gave my county and zip code it was just all a game. Than they told me I couldn't return the truck since I never asked about the xI tax and at this point the truck was considered used goods. Well talk about honesty and being upfront. Then they told me to go to muzi ford next door to see If i could change the truck to a ford for more money were I spoke to Will Terban and he told me we will make it work that he will call me in 2 hrs well 2 days later still no call. I went to the dealer and spoke to Will were once again he said he will call me in a few hours well that never happened. At the end I got a truck I didn't want they didn't want to order me the one I wanted and they made me pay half of the steps on the truck. At the end MUZI never returned my plates to the DMV from the leased I returned and my insurance was still charging me for that car almost $400 for the past 2 months. Advice stay away or get everything in writing, the 2 stars are for the service department, 0 to sales and customer service and plate handling service. Dear Internet manager that will respond to this complaint make sure you do your complete investigation before you respond to this review since I have documented everything and I will hate to show it here. read more

I have not purchased from Muzi, but have had both Fords and Chevys serviced there under warranty. The Ford service was always fine, but I would say the Chevy service is even better. I've been very happy with how they've handled my minor issues. read more

I came to them to change one part under warranty. They said out of stock, will be in a week. They received the spare part a month later. It turned out that this is not the right thing to do. You need to wait 4 days. Another month has passed and I'm still waiting. And that's not all! I found out that they scratched my car and painted it over carelessly. read more

I received a recall letter on my chevy 2013 Malibu recall # N202308930 the letter said wait til they send another letter when the part is in so I waited no problem got the letter the part is in call a Chevy dealership to have it install at no charge I make appointment with muzi in needham oh yah we got the parts come in on 9/8/2021 I cancel my plans to go have this done my appointment was at 11:00 am get there they take my keys but service tag in window ok I go in the waiting room 41 minutes later the guy comes out and say oh we don't have the part I was stun they didn't no that at 9am 10am or Thought to call me this morning before going over there he said oh we will call you when it comes in I was mad as two MF i said I'm not ever coming back here and I'm going to write a review to let everybody no dont go to muzi in needham they full of shit. I don't even want to leave a star but I have to do It to submit the review DONT GO FOR RECALL #N202308930 they are liars read more

Worst experience ever!!!! Except for ROB R! He was absolutely amazing! I went to upgrade my lease, and was told that because I was purchasing a car out of state that I "needed" to be at the registry as a presence. I waited 2 1/2 hours for the registry to tell me I DIDNT NEED TO BE THERE. Paperwork wasn't notorized or signed. The "driver" had no idea what he was doing. He told me I didn't need to be there so I leave. Furious mind you because I was going to be late for work. After sending my review into Chevy after having a awful experience with a sales agent,when I went to pick up my new lease I was confronted by Keith. Keith's first words were "so I just read your review and wanted to clear up some things" He perceeds to tell me that I owed THEM $110 for the registration and that's why I needed to be at the registry. I looked at Keith and quite frankly told him I wasn't paying anything since I was never made aware of this, because my sales agent told me my down payment covered registration. I also mentioned that a friend of mine was a former muzi manager and that me being "present" was bull. Keith then turned into the most childish unprofessional manager I have ever met. He gave me so much attitude and kept asking who my friend was. I kept telling him that my friends name didn't matter, but he persisted by acting like a child. I brought his attitude and unprofessionalism to his attention but he didn't seem to care. They ended up "doing me a solid" by letting the 110 dollar registration fee go, even though it was on them to begin with. I could not believe how absolutely unprofessional a MANAGER was to me. Absolutely disgusting!!! IF you are going to go to Muzi make sure that you deal with Rob R. He was absolutely amazing and had my back from the beginning. read more

I had a crazy situation of having to buy a car in MA while I live in IL. I worked with Donna in the body shop, who was just amazing!!!!! My son's car was totaled and Donna helped him find an equal car on the used car lot. Honestly, I didn't think it could work out as well as it did, but honestly everyone at Muzi Collision Repair and Muzi Chevrolet treated me with respect and helped us get a very good deal on a great used car. I highly recommend them (I wish some of the dealerships and collision repair shops in IL were this good!!!) read more

Just left dealership ship after driving in snow simply waisting 2 hours. I did contact this dealer trying to get out of my Chevy lease and jump in to new one. I have explained my situation an I was told to come in. What a waist of time ! What I wanted to achieve could have been simply determined over the phone. It is very disappointing especially that I have bought a previous car in this place. Certainly will not be nor recommend this place. read more

We were unexpectedly in the market for a new vehicle. I made an appointment to go see an suv, when we arrived our salesperson, Matty, met us outside with the car ready. He had also pulled up another model option just so we could see the different features. This was extremely helpful because I didn't know that I could get some of the higher features in our budget. The negotiation process was smooth, manager Scott came over and was very straight with us. He presented some optional buy ins and showed us what gave us the best value. We truly felt like we were taken care of. We drove home with our new car that day. Big thank you to Matty & Scott! read more

Had a negative experience regarding a wait time for a state inspection and oil change, but they bent over backwards to make it right. Solid customer service. read more

Do not buy a car from Muzi Chevrolet. The managers Rick and Keith are dishonest. They tricked me into giving them a $500 deposit to get a vehicle from another dealer so that I could test drive it because they did not have any on their lot. They told me (Twice) if for any reason I did not like the car I could get my deposit back. After test driving the vehicle I felt the engine was weak and slow and I decided not to lease the car. When I asked for my deposit back, they said "sorry we don't refund deposits until the car gets sold". They never told me that, who would agree to that? NOBODY. They were rude and sarcastic to me. Typical car salesman attitudes. Stay away from this dealer!!! read more

I purchased a new Chevy Cruze (not from this dealership) and it came with four free oil changes and tire rotations. This was the dealership closest to my house. I have now brought my car here for three oil changes and all of my experiences have been smooth and easy. I was able to make appointments online where I was quickly contacted by them to confirm appointment details. There have been times when I have been running late and needed to change my time and they were happy to accommodate. Going into these appointments with the expectation that I was going to wait about an hour for the oil change to be done. Their waiting room is fine; with complimentary snacks, drinks and a tv. I waited a little less than an hour for two of the appointments and then about an hour and a half for another. read more

I know the mechanics and they gloat at how they steal all the time from people that bring in there car.. Will laugh over anything that they can bang you for. and the mech that steals is still workin there to this day. Stay away! read more

I can't speak for the dealership but I had my Chevy Cruze serviced here when my check engine light came on. I was told I needed a new thermostat. In the process of changing my thermostat the mechanic dropped 3 out of 4 bolts into the water pump and I was responsible for paying for a new water pump and the labor since they couldn't get the bolts out. $750 and after four days my check engine light came back on and I was getting the same message as before "AC off due to high engine temp". I tried to bring my car back to them but they were fully booked out for a week, so i went elsewhere. I had the temperature censor replaced ($12) and the check engine light has been off since. read more

I have tried to do business with these guys several times. Before this latest exchange, the last time was 8 years ago and I did not go back for long time because that experience was so painful. They have not changed! Always the highest quote, hate to be competive, inflexible, takes days to get price to where other dealers come out if the gate with. Must be used to Wellesley people who like to over pay for everything or those who don't know the difference. Their sales people are uneducated (on the products and themselves) and stuck in the slimy 1970's style selling. Surprised they are still in business, time passed this place by. Lousy facility as well - the place should be razed and turned into condos! read more

I leave my car for a service at this place in Needham. It was hit by third party Vehicle. No one even contact me about accident. I verified that 3 hours later when I called to ask if my car is ready. I come next day and what I see, nothing was done. They got the third party info. No one call to make accident claim. Body Shop Manager Donna DiVenuti, said it's not her fault what happen, I agreed not your direct fault, but it was happened when my car was in a service at Muzi Chevrolet and they wore responsible for my car until I got my keys back. Only after that she start calling to insurance. Several times she repeat she doesn't have to do that and she doing everything above and beyond. I ask if they can give me a car or rental car, because I'm out of wheels. She said no, because there is no claim number yet. I said you guys leave me with out car. She send me to Service Manager John. He also said no, not without claim number. I was waiting for updates for 5 days, None. I called and left message to please call me back, None. Next day I got Donna on the phone and first what I heard was, why I bother them, it's not her responsibility, they still have no claim number I'm not eligible for rental car and remind me she is doing everything above and beyond. My pulse going crazy, I think it was 200 times per minute. I'm hang up. I was so upset. I had worst experience and poor customer service. I decide to fix my car in different body shop. Never again will buy Chevrolet. They are only nice when you buying a car, after a deal done, they loose interest in you. read more

Muzi Chevrolet - Car damage - Car Dealers Near Me - Needham Heights, Massachusetts

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I visited Muzi rather late in my vehicle search and provided an extremely simple path to a sale having provided all documents for my trade, competing dealership quotes/rebates/etc, an actual offer made from their used car department for my trade over the web (which included photos and full disclosure of all vehicle mods) and information necessary to generate a deal. What I received was nothing even close to simple aside from the decision to go elsewhere. Upon beginning the discussion about the vehicle I was asked the standard "what do you want to pay a month" question. I advise nobody answer this question and appropriately I made it clear that I wanted to proceed based strictly off of vehicle sale price, my trade value, and then worry about options on financing and/or leasing. Salesman agreed, took my docs for my trade appraisal, and started a coworker on looking for my vehicle in the centralized inventory. When he returned, the appraisal on my vehicle was $5000 below the online offer, his figures assumed a lease deal, and the numbers themselves were monthly payments and NOTHING to do with vehicle price. In short, nothing I said about how I wanted the deal conducted mattered. I made this clear to the salesman who insisted I was the one leading the discussion to lease and monthly lease payment. He then drummed up a sale price offer which somehow took an additional $1000 off my trade value and came nowhere even close to the deals offered from other dealers (at a time when GM is pushing both 0% for 72 months AND 10% Redtag rebates only a day apart). This swiftly ended my visit to Muzi ford, and it safe to say, unlike other dealers I decided not to do business with for other reasons, that I will not return. Service here was bad enough that I went out of my way to join Yelp in order to post. Future buyers beware. read more

Don't trust these guys, check everything and make sure they include all they state! Very shady and would no recommend! After being told from the manager that my lease contact had gap insurance, I know find out after a total loss that it does not, and they did not put it on the contact. I am being hammered my payments to cover the remaining all because the manager didn't keep his word. I shouldn't have had to recheck all the paper work and be able to trust these folks. Very unhappy, and very poor service. read more

We had a horrible experience here. The worst in our car shopping experience I would say. We were in the market for a new car and decided to visit this dealership. We received quotes via True car/Edmunds and from a couple of other dealerships as well. When we spoke with the Muzi Internet sales manager, he asked us to visit their dealership with the quotes we received. When we walked into the dealership, we were introduced to one of their salesmen whom they said is their best. Our salesman claimed he's been doing this job for a very long time and we felt like we are in good hands. But then, our disappointing experience began. First off, he gave us a quote for a wrong car. We told him the MSRP doesn't match the quotes we received. After going through the quote in detail I noticed he gave us the quote for a previous year model. Well mistakes happen, but I do not think that was the case here. He then started to build the car we wanted online and half way through that process, he said he do not know how to do it and I ended up doing it for him. Finally, he came back with the new quote, but still the number he gave us was much higher than true car's and the other dealership's quote. When we told him that, and he just walked away with his quote saying that is disrespectful. We sat there thinking what just happened. We had written quote in our hand from other dealerships, and true car and we did everything their internet sales manager asked us to do over the phone. What the salesman did to us was actually disrespectful towards us and extremely rude. We will never go back there. read more

The internet department brought me in to see a car they did not have, once I got there I was told the car was at another dealership 200 miles away, the numbers I was given did not match the purchase and sale agreement, which have no vehicle information on it, that section was blank. The sales manager tried to pressure me into giving them $1000 dollars just to bring the car over and said they would not "waste their time" with me unless I was buying a car. Sleazy practices, be aware! read more

Very dissatisfied! My husband has been trying to do a deal with them and they called today to say it's the last day of the month & we can be aggressive and get you in the truck you want for the price you wanted to spend. We sit in 2 hrs traffic and wait and hour at the dealership only for them to come back with $200 more than we said we could spend. My husband said that's $200 more than you told me earlier and the guy said we have no more 2016s left. Yet they told us they had the truck and the payment earlier just to get us to come in. What a waste of time! Terrible service & dishonest sales people just trying to get you in the door for a sale. read more

This is about the only repair shop that does not try to up sell you. I have asked "Do my tires need replacing?". They just said this was not noticed by our service technician so they must be fine. They don't try to sell me new wiper blades, which almost every repair shop does. They just fix what you want, what a change from your typical dealer or repair shop. read more

Bad experience. First they LOWballed me on a trade, about $3K lower than a trade in value in NADA or KBB. Then after I took the deal anyways (had to get rid of my lease), shook hands with a salesperson, manager came back with a different number, about $15K more than what we agreed on with a salesman. What a bum, he said that they can't give me a tax credit on my trade in, i.e. New car is $60K, trade is $20K, I pay sales tax on $40K right??? Apparently wrong, They wanted me to pay taxes on whole $60K. Anyhow, bad experience, will not do business there ever and will not recommend this place to anyone. read more

Bought a 2nd hand car here. Great service until I signed on the dotted line, then I saw their true colors. Delivery dates missed twice. (Took time off work both times). Found out that a quarter of the vehicle had been resprayed, which was not disclosed. Given run around with spare key. Avoid at all costs. read more

I had been speaking with multiple Chevy dealers and was told by a few that I would not be able to get what I had been looking for unless I waited for a 2016 model. One dealer which was this dealer said that they would be able to order this for me and to come in and complete the deal. This sounded good at first as other dealers were not able and was told that Chevy was unable to process new orders. When I got there I was introduced to who I had been emailing and then introduced to a salesmen. The salesmen then proceeded as if I was ordering a 2016 vehicle. I said that I was interested in a 2015 model and was then told that orders are not being taken for 2015's. While mistakes happen, I don't think this was the case as there was a pretty good line of communication through email specifying 2015 repeatedly. It was most likely a ruse to get me to visit as the likelihood of a client purchasing something increases when you get them in the door. When I told the salesmen I will not proceed with a 2016, I was questioned why not and he acted rather annoyed. I get that they are trying to make a living but to expect someone to make a decision on something they know little about, no price available, and no options and feature details available based on trust is ironic since I had been misled from the beginning. read more

Stay far away, they pull your credit many times, even when being told to only pull 1 time, then they tell you to go F### yourself, and threaten you will bodily harm. Peter the GM at Muzi Chevy is a piece of garbage. Stay away. read more

I've had many car buying experiences, and Muzi Chevy was the only pleasant experience! We bought our car during a snowstorm because we needed AWD. We worked out the payments and down payment for our Certified Pre-Owned vehicle in an efficient & fair way (we knew what we could afford and they made it happen). The 5-star part was that we had to return twice over the course of the month because the brakes were making a noise after warming up (so we didn't notice it on the test drive). They worked on the car until the issue was resolved. This leads me to believe that they really do stand by their cars. I recommend them. read more

This is my experience: I have a '92 Chevy Lumina. It would run rough and stall and be completely dead for a day or two and then start right up. Muzi said they'd be glad to take a look at it. The next day they called me up to say that they couldn't find anything wrong with it, except that it ran rough. I asked them to fix the rough running. A week and a half later, I called Muzi and they told me that the tech who was working on my car was on vacation and that he'll be back soon. Another week and a half later, I called Muzi and they said that their guy could start working on it in the morning, but they'd have to charge me labor, whether they fixed the problem or not. I asked why it took three weeks to get to it and they repeated the same line many times: "It's an old car and it's got 102K miles on it". I don't know what this has to do with why it took three weeks to look at my car. I pointed out that 102K miles is not a lot of miles on a car nowadays. I'm sure their salesmen would tell you that. He agreed and then repeated the mantra: "Yeah, but it's an old car and it's got 102K miles on it". I realized then that I was dealing with a person who doesn't respond to reason. I decided to move it to another shop. I asked him if the car was running and he said, "yes". I took a bus down to Muzi, started my car and drove about 50 feet before it conked out. It started right up, but every time I stepped on the gas it conked out. I let it run for 15 minutes with the same result. I took the bus home. The next day I had it towed to the new place. In summary, they tied my car up for three weeks and didn't even look at it. And the reason they gave me was, "It's an old car and it's got 102K miles on it". And they didn't bother calling me when there was going to be major delays. I just got a call from the garage it's at now and they told me that the stalling out was caused by a gap in the air intake. Someone had broken some nuts. Since the stalling out was something that happened after Muzi had it, I can only assume that they broke the bolts on the intake. So on top of all the other horrible service, they probably damaged my vehicle as well. If they had a rating less than one star at Yelp, I would have used it. read more

I am reading these one star reviews and I'm thinking what could be the reason that customers were this much unhappy with this great super friendly dealership ... We spend almost 4 hrs to close the deal of my new Equinox and they did their best to make me happy ... For some reason we had to sign the papers all over again and Peter the finance guy drove all the way to Salem to my work just to get my car ready by end of the day .. Erik my salesman was one of the best ... I felt being between a huge and welcoming family ... This was my first lease experience and definitely not the last one and for sure I will go back to this phenomenal folks AGAIN ... Thanks for all you do keep up the good work ! read more

After a couple of months of what seemed to be non stop repairs on my equinox, muzi chevy was not only able to get them done in a timely manner, but with great customer service as well. Tom, in the chevy service department, made it easy and as painless as possible to get in and out asap. Definitely will be back(but hopefully not too soon!) read more

Other dealers had tried to fix an issue with my Yukon, but Muzi was the first to actually fix it. Great service people who took time to explain what and why they were doing what they were doing. Price was reasonable as well. Not often you get that peace of mind feeling from a service department at a dealership, but Muzi has restored my confidence in hard workers doing a good job. Great job. read more

I got a call from a number I didn't recognize. Upon answering I said hello twice but didn't get a response, so I hung up. The same number called me back promptly, this time after I said hello, the response was "Just returning the favor.", at which point the caller hung up. After Googling the number, I found that it was the number listed for a member of the sales team at this dealership (information gleaned from the dealership's own website). The sales person was petty enough to call me back so that he could hand up on me after I couldn't hear him say anything on his first call. I can't image trying to purchase a vehicle from a dealership with sales people that act this way. I'll take my business elsewhere. read more

Salesmen are not helpful. Rude. Left and bought a car that same night at another place in Needham.

The body shop did great work! My car was in a minor accident and Jared got the work finished in 2 days! I was very impressed and will definitely return! read more