Right after the Janaza, before we proceeded to the cemetery, they insisted on immediate payment,
putting us in an incredibly difficult situation. We had very little time between the Janaza and the cemetery
to review the invoice and understand the charges. To our dismay, we discovered inconsistencies
between the invoice and the original quote. They added charges for a female washer ($150) and night removal ($200), neither of which were mentioned in the original quote. If they had already disclosed the overnight storage fee, why did they fail to mention the additional charge for night removal? Moreover, considering we clearly stated that the deceased was female, why wasn't the fee for a female washer included in the quote? We were also told that the washing
was included in the Janaza package, not that it would be a separate charge. When we expressed our concerns about these charges, we were subjected to berating and faced disrespectful remarks. They insinuated that I valued money more than my own mother and suggested that the sister who performed the washing would not be paid because of me.
We managed to pay the full invoice while en route to the cemetery. The payment options provided were severely limited, with Zelle restricting transfers to $500 per day. Until we paid, the body remained in their
possession and he refused to send the body to the cemetery, holding the body hostage until the inflated
invoice is paid fully, compounding our stress. We set up a Venmo and Zelle account. I had to ask family to assist me since Zelle has a daily transfer limit. We were told we could pay with credit card
initially, but there was no portal set up to accept credit card payments and were forced to use Venmo/Zelle.
Unfortunately, the nightmare did not end there. When we arrived at the cemetery at 2:50PM we were
shocked to find out the grave had not been dug out and we had to wait for the driver for nearly an hour.
Realizing that the body wasn't arriving anytime soon, we sent the women and children to seek shelter in
the car while the men endured the sweltering 95 degree heat outside, desperately making phone calls to
locate the body. Later on, a witness told us that the body was held in the Al Wali Mosque parking lot for an hour.
Finally, when the body did arrive at 3:50PM, the grave had not been dug out and the cemetery staff had
no knowledge of our arrangements. We bought the burial plot last year through Ford mosque and I sent him
the information for plot including owner certificate. I called during the day to make sure there is no issue
to discuss or resolve and assured that there was no outstanding issue. It was Brother Noorud Dean's responsibility to ensure that the grave was prepared and ready for our arrival, yet this was not done. We waited for yet another hour. We were very desperate, we had no choice but to reach out to the individual who initially recommended this company and plead for their intervention. We reached out to Brother MR Ijaz from the Middlesex funeral home and told him the whole story. He felt our pain in his heart and started calling
around to rectify the situation. He reached out to Brother MR Imtiaz and obtained authorization for the
grave to be dug out and workers were sent to rectify the situation while Mr noorud dean did nothing. In
total, we endured nearly TWO hours of waiting at the cemetery, inconveniencing and traumatizing the two
dozen individuals who had come to pay their respects. Brother Noorud Dean was informed by his driver
various times about the situation but did nothing.At that critical time I called him many times and either
phone was not answer or if answer someone hanged up or refused conversation. We paid this brother
$1,200 to have the grave dug out and he didn't fulfill that.
When I called him two days after the funeral and told him about the trauma I and my family suffered during this ordeal, he told me that I was a "trauma queen". This is no way to conduct yourself as a Muslim and a fellow brother. read more