I don't even know where to start.... We experienced every form of unprofessionalism from another service and came to Frank R Bell Funeral Home traumatized but determined to bury my late great brother with honor, respect, and love. During the first ten minutes, I watched the Service Director, Ms. J. Sherman like a HAWK because I was not going to allow my mom to experience any more unprofessionalism after losing her son in such a tragic manner. Ms. Sherman was/is/will be BEYOND EXCEPTIONAL in all areas of providing service. She was professional and courteous from the very beginning. From my experience it felt like we were working with a very intelligent and resourceful FAMILY MEMBER who was organizing our service for our brother, someone who was loved by many far and wide. What did she do? Well she explained every line item as she built out quote for the service. She thoroughly explained all available options, any challenges, alternatives n all areas. She asked questions on a regular basis to better assess our needs and provided us with examples when we needed help deciding. Throughout this process she also kept a balance between discussing the details of the service and even making time to listen to some of our anecdotes of our loved one. I let her know after about twenty or so minutes that I truly appreciated her professionalism and empathy . She organizes services for many people on a regular basis, but she treated us with the poignant care that every family needs during this emotional process. I also will add that she was a facilitator of positivity and respect for all. Even if there is any tension or disagreements amongst family members or other parties involved in the process of planning the funeral, Ms. Sherman made sure to keep everyone focused on honoring our passed loved on and sending him home with the peace and love that he deserves. The service was BEAUTIFUL. I am so grateful we chose Frank R Bell Funeral Home. I wish them continued success in helping other families honor their loved ones with dignity, love, and comfort through such a grueling process. We love you, Ron! Forever and always. Rest in peace. No more pain. All smiles. Haha Oh Yeah! We be quick. They be slow. :) read more