We truly couldn't have asked for a better experience for my Grandmother's viewing, funeral and…read morecremation. This isn't the kind of event anyone can really plan however Janine and her team at Bergen did everything to make our experience as seamless and stress free as possible. Our private family viewing was truly amazing. Mama looked like a queen and exactly as we remembered her in better times. She was beautifully dressed and her makeup was flawless. She didn't look overdone or fake. We found such peace looking at her and that's what made it much easier for us to deal with her passing as a family. I can't begin to express how appreciative we are of your support, kindness and respect during one of the most difficult times in our life. This isn't the first time Janine and her team have been this kind to our family. In June of this year, they displayed the same level of dedication, respect and professionalism when we held my other grandmother's viewing, funeral and cremation. Their heartfelt guidance and sincere expressions of sympathy to each of us in the family is genuinely appreciated. The extra measures of assistance they provided for us is highly prized and will not be soon forgotten. I am amazed at their patience with us as we stumbled along, seemingly in a fog, at times. They valued our grief and, without judgement, allowed us to express it in our own ways and on our own schedule. Thank you again for your unwavering support. God Bless. Love always, The Persad Family

Great response time and great service. I had found this business by doing my research online when I…read morehad to ship my father's ashes from Los Angeles all the way to Warsaw, Poland. The process is definitely not easy, but Jean-Paul and his team made it a very smooth and impressively quick process. They took care of pretty much everything, all the necessary forms and documents. It's not an easy process and transition, but I'm extremely grateful that I decided to go with Bergen Funeral Services. Thank you so much!

I can't express how grateful my famiy and I are about the services provided by Leo Kearns. Paul!!…read moreHas been an excellent, very professional and very cooperative. My requests were granted. Thank U Leo Kearns Services. My father had a beautiful send off. Sincerely Priya Kumar New Jersey

The attention to detail was impeccable. I felt genuinely cared for and the location on Woodhaven…read moreBoulevard is sumptuous and inviting, not at all like those dreary dark parlors that are so depressing. This location is tops for celebrating the life of your loved ones. Spacious, clean and the staff is so attentive. Plenty of parking in the adjacent parking lot by the church across the street which is available to all funeral guests.

I always tell my children to never say or write things in the heat of the moment. I tell them that…read moreto give themselves time to think if this what they really want to say, because once you say something it can never be taken back. So, I followed my own advice and waited a week, but I feel that this has to be said to you. Knowing the way you are, I sincerely doubt this will affect you, but I had to have my say. You have known my family for over forty years. As a little girl, I remember your funeral home being across the street from St. Benedict Joseph Labre school which I attended. The first wake I ever attended was at that funeral home for the custodian of St. Benny's. I realize that you deal with death on a daily basis, but the people that come to you are coming at their lowest moment. Fortunately, I don't deal with death on a daily basis. When my father died in April of 2022, I found you to be cold and unsympathetic. However, I gave you the benefit of the doubt, and decided when my mother died on February 16, 2025, to call you to handle the arrangements. I figured my mom would be the last of the Mohicans. I regretted that decision. I found you to be belligerent and condescending. If you cannot show a grieving family a little sympathy, it is time for you to retire. You were not very accommodating. I originally wanted my mom to have her wake on Wednesday, February 19, and to be buried on Thursday, February 20. You explained that there was a storm expected for that Thursday, and it may make the cemetery difficult. I understood that, but when the storm was canceled and I wanted to have the original dates, you said basically too bad I have other funerals. My mom died that Sunday, and I came to make the arrangements that Monday. You have three viewing rooms, how many people died in that period of time. When I checked on your website, the next wake you had was for that Thursday evening. I also gave you things that I wanted in the coffin with my mom, when I looked for them, I could not find them. When you were asked where they were, you said in the coffin. I looked again and still couldn't find them. Finally, you told me that they were under my mother. Something I never heard of. Also, on her mass cards, her date of birth was incorrect. You had her birth certificate. Instead of August 18, 1938, you had printed August 8, 1938. When I wanted a full open casket, you told me I better get her a gown. Who does something like that. I was flabbergasted. I was going to say something to you after the cemetery, but you kind of apologized and said you were having a bad week. Guess what, I was having a worse week than you. There is no excuse for the way you acted. Please consider retiring. Grieving families do not need to deal with a person like you. Not once did you express that you were sorry for my mom's passing. I will say one thing in your defense. My mom looked at peace in her coffin. Once you lose your compassion for a grieving family, you should no longer be a funeral director. Every time you were asked a question, you basically snapped my head off and said that you knew how to do your job. Obviously not, if this is the way you acted. This is no way to be. In addition to the grief of losing a beloved mother, your attitude was not something that I needed or should have experienced. -Maria Priolo

Honestly, if you can find another funeral home. Do it. I wish I could give ZERO stars if I could…read more We experienced a passing of a loved one, and the responses we received to ANY inquires were rude and absolutely disrespectful. Even asking something simple as 'Can we deliver the flowers on Saturday for a Sunday funeral' came with answer of 'Well if the flowers die, it's NOT our problem.' Absolute insanity. Would NOT recommend.

Loosing a love one is never something anyone would like to experience. Unfortunately I had to make…read morearrangements for my wonderful mother anout 2 months ago. Doctor's told the family it would happen soon I started to do my research and came across this funeral home, after speaking to so many other FH's I was relieved once I spoke to Victor. I was broken hearted and devastated because I needed to prepare for the worst thing a child can experience in their lifetime, I had to prepare my mom's funeral. Now let me tell you about Victor the funeral director and his staff. Victor provided all the information I required to get the process moving, not only was he compassionate, knowledgeable, friendly but he has a HUGE heart. He never rushed me or pressure me to choose this FH for my mother's services. Everything he explained, provided and or promised was done! On the day of the funeral he did an AMAZING job with my mother, she looked beautiful and at peace exactly how she would want to look. My brothers, family and friends were so happy and grateful for everything Victor and his staff did for my family. We were given extra hrs to be with our mother and we appreciated that so much. Never a hiccup and the whole team made sure that we as a family were satisfied and happy with the services until the last minute. Thank God in August NY was able to lift some COVID-19 rules and our family and friends were able to be there for her. Thank you Victor and staff for all you did.

I can't even explain how amazing the staff at Bergen Funeral Home are. Losing a loved one is one…read moreof life's most difficult obstacles. However, the staff made this process a smooth one for me and my family. The day of the service Jeanine was super helpful, caring and understanding. I highly recommend this funeral home to everyone. I do not have enough nice things to say how amazing they are! Thank you Bergen Funeral Home!

This place was absolutely amazing for our family. We worked with Alicia and she was phenomenal!!!!…read moreIf I could give them one thousand stars, I would... This establishment was clean. The staff is very attentive and professional. Right now it is very soon after burying our Mom (1 day, to be exact) so words are not as forthcoming as they would normally be. ( I intend to write another review later) but I just HAD to make comments here on their service. I just don't have words enough to describe just how well everything went and how smooth they made this difficult time for us.... God bless the staff and owners here.... And from the absolute bottom of our hearts we THANK YOU ALL!!!! for everything!!! Especially Alicia!!!! Please keep up the astounding work

Went for my friend's mother's funeral. They did a lovely job from start to finish. They do offer…read morevalet and they also have an area for the repass. They took care of everything for my friend and her family with care and ease.

I found this funeral home after the place my dad was thinking about using for his partner came up…read morewith a 2.1 rating. So not that one. From my first call with Phil, he made sure we felt comfortable and cared for. When it came time for decisions about Mass cards and a dress (amongst other things), we were presented with a wide choice of options to make sure it was personal to our family. We were able to hold a morning wake with a small service at the end before the procession which was very appropriate. The Deacon was eloquent. I made some sandwiches to ensure my 85-year-old dad had something to eat, and Vinny was nice enough to run back and forth to the refrigerator whenever we asked for these and waters for our guests. Joe was our hearse driver, and he was excellent at waiting at the correct traffic lights so as not to lose anybody on the way to the cemetery. His Consecration prayer at the gravesite was perfect. I hope I don't talk to these guys too much, but I absolutely know where I'm going if I need compassionate, thorough funeral services.

I imagine all funeral homes offer fine service and understanding. But Romanelli was not just…read moresympathetic. They made my family feel heard, and taken care of. When one of the hardest times of your life comes, you just don't have it in you to protect yourself. With Romanelli, they're not trying to take advantage of you when you're most vulnerable. They're not trying to up sell you. They provide the kind of funeral or the service that best fits your needs. And they do it in a way that doesn't make you feel like just another sale. Phil was amazing and all the other people we encountered were just as professional and lovely. My family and I highly recommend them. You'll be in great hands.

Only god put this funeral home in our path. My family and myself was dealing with a unexpected…read moretragic death of our beloved father. He was a immigrants in this country and was unable to secure life Insurance. We had no idea his life would be cut short in a accident. Elcock funeral home treated us like family from beginning to end. They understood that money was an issue for our family and was able to send my dad off beautifully at a price we could afford. Irene and her staff worked late nights to make sure everything was set to our expectations. There truly no way we can repay you guys for your love and hospitality. I would recommend anyone who's dealing with the loss of a love one here. Thank you so much to the whole staff at Elcock's funeral home

The Funeral Director and complete staff are very caring, professional and overall awesome in your…read moretime of need. They will think of everything for you and your family when obviously you have so many other things to deal with emotionally.

I am very thankful the Hillebrand Funeral Home was there to take care of my loved one and help us…read moresay our final goodbye to him. The entire staff was kind, professional, and patient. Tara guided us through the entire process and explained each aspect of the funeral and viewing. Additionally, we were undecided about a few things but Tara gave us the space and time to finalize those decisions. She gave us her honest opinion and helped us make smart decisions about logistics. Tara held our hand throughout and didn't make this feel like a business transaction. Due to COVID-19, there were many restrictions at burial grounds within the city. I am extremely appreciative of how hard the team worked to find options for us that gave us the appropriate closure. I was able to sleep at night because I trusted the family with my loved one. They treated him with respect and care. We were especially touched when we left the funeral home and drove by our home for one last goodbye to the home. The funeral director, Brenden, stepped out of the car and placed a rose on our front step. He supported the entire family during the services and ensured everything ran on time. As a Guyanese Hindu family, we felt that the Hillebrand staff and family honored our traditions and helped us do everything that was necessary for my loved one's last rites. The facility was very clean and comfortable. It is beautifully designed. It didn't feel dark or gloomy. Additionally the parking lot was spacious enough to fit all of the guests. Even after the services I was amazed at how flexible the staff was when I needed to finalize details. My family and I left behind pictures and a few items from the memorial. They packaged everything with care and didn't pressure us at any point about pickup. If you are reading this review, I am sorry that you have faced a loss. Please know that I can confidently recommend this funeral home because the entire staff was caring, professional, and comforting.

Had a wake and mass at a church followed by cremation…read more Everyone was so kind, helpful , polite and patient with us. The place was very clean and they did a great job making g our loved one look great and paid attention to what they looked like in life. Pallbearers were well dressed and very professional. All funeral services are going to be expensive but I felt it was a good value and gave us the closure we needed.

I rarely write Yelp reviews but I must give credit where credit's due and especially a…read moreblack/Caribbean owned business. My father was ill I was notified by the hospice nurse from the nursing home it could be any day. I reached out to a few well known Funeral Homes and did not like the interaction/level of professionalism or lack thereof especially at such an emotional and overwhelming time. I reached out to the owner David Williams whom I met a the local gym, we always exchanged pleasantries. I had no idea about the process and what it entails. He took the time to speak with my brother and I about the process. I went to visit the funeral home and met with his Funeral Director Tanya. Our paths could not have crossed at one of the lowest most emotional times in my life. I was filled with so many different emotions, anger, grief, sadness, it was just a lot. Tanya stood with me as I went through all these different emotions on our first encounter. The level of empathy, listening, understanding and just great advise she gave, The Universe knew I needed her in those moments. The day my father transitioned they went and picked his body up. They walked us through the whole insurance process and the planning of the funeral arrangements. Malika did a phenomenal job putting the whole program together per our communication. Malika is such a gem. They just made the process smooth and stopping in was always a great experience, exchanging some much needed laughter during that time of grief. The day I went in to see my dad after he was dressed for the funeral, I was overcome with grief but the level of support and empathy my family and I received from Tanya and Malika made the process a bit easier to handle. The keyboard player was just a one woman show. Melvin was always cheerful. Mr. Williams, your staff are true professionals, empathetic, understanding, great laughter(during such low moments) and overall a pleasure to deal with. Our family has since recommended them to other friends. You are all appreciated!

This is the WORST funeral service. They only have high reviews because they work with family and…read morelong time friends. They are extremely unprofessional. They have nooo professionalism or communication. They wait until last minute to do everything. They never posted an obituary online. They waited until the day of to print out the obituaries after rushing us and was folding temporary ones at the beginning of the service. Waited until the day before to ask us for a payment, despite us giving them payment information when I first contacted them. They gave the wrong numbers to communicate each and every time. They had me texting landlines with no answer. And we paid for services we did not receive. They also told me they couldn't use the picture they provided for the obituary to then end up using it afterwards just to then use all the pictures anyway. Basically giving me extra work, small but tedious. Overall they were supposed to handle everything but they made it a horrible experience while trying to mourn my father. I WOULD NEVER RECOMMEND THIS COMPANY EVER A DAY ON MY LIFE. THEY ARE AWFUL. TERRIBLE. Please go elsewhere and actually get value for your moneys worth.